Reviews for Zopi ‑ AliExpress Dropshipping

Ross was great customer service. She went beyond fixing my issue to better understand other issues i was having with my store. Thank You Ross

amo este producto

je suis très satisfaite de vos services, équipe très compétent, merci beaucoup, j'espère que votre gentillesse va durer le plus longtemps possible

always logging Hi There, Thank you for sharing your feedback with us. I’m really sorry to hear about your experience and would love to understand more about the issue you mentioned with “always logging.” I’ve already sent you 2 follow-up emails asking for more details so we can investigate and resolve this for you as quickly as possible. Could you kindly check your inbox and let us know a bit more about what happened? Your feedback means a lot to us, and we’re here to make sure you get the best possible experience with Zopi. Best regards, Daisy

What I love most is how easy it is to place bulk orders with just a few clicks no more copying and pasting product details or worrying about missing any steps in the order process. The app also helps track orders efficiently, so I’m always in the loop with my customers’ shipments.

Està app me canta

un service top qualité je suis totalement nul le système m'a accompagné dans toutes les démarches

problem solving efficiency, prompt customer service, professional and patient

Horrible...... DO NOT USE! The very first order was a mess!!! We purchased the $39 plan all to be messed over by this app. Hi There, We’re truly sorry to hear about your disappointing first experience with Zopi. We completely understand how frustrating it must have been when your first orders didn’t go as expected. We’ve already reached out to you directly and provided detailed guidance on how to fix order #1006 (missing supplier link) and how to correctly process orders #1007, #1008, and #1009 inside Zopi rather than through Shopify’s Request Fulfillment button. This way, your orders will stay properly linked and fulfilled. We’d love the opportunity to guide you step-by-step and make sure your next orders run smoothly. Our support team is always here to help — please don’t hesitate to contact us anytime. Many of our merchants are already running their stores successfully with Zopi, and we’re confident we can help you achieve the same once everything is set up properly. Best regards, The Zopi Team

This app is very helpful. I am new to dropshipping and this app helps simplify it for me.

FYI Asking the Bot about canceling and refunds. I got canned answer on how to cancel. But the Cancel feature is not usable until closer to the end of term. I get "Cancel plan failed Downgrade or cancel only at the end of the cycle: . Contact support for help." My name is Daisy, Support Team Lead at Zopi. First of all, I want to sincerely apologize for the frustration and poor experience you've had. After reviewing your case carefully, I completely understand your concerns — especially around the lack of live support, the confusion around cancellation, and the issues you experienced with product availability. Regarding the out-of-stock issue: I want to clarify that this was related to your shipping method settings on Shopify, not directly caused by Zopi. Our app synced product info as expected, but Shopify’s setup restricted shipping zones or rates, causing products to appear unavailable. I absolutely agree that this should’ve been caught earlier, and I’m sorry our chatbot wasn’t able to provide clarity. Please note: the bot is designed to answer app-specific questions only and currently can’t diagnose Shopify-specific issues — but this is a gap we’re actively working on improving. Regarding your subscription and refund: You're right — your subscription was billed annually, and per our policy, annual plans can only be downgraded or canceled at the end of the billing cycle. However, as an exception in your case because you haven't use any quota yet, I’ve gone ahead and approved a full refund of your payment, which is now being processed. The refund should reflect on your original payment method within the next 5–10 business days, depending on your bank. We truly regret that your first impression of Zopi was not a positive one. Our goal is always to deliver value, save our users time, and support them — not cause additional stress. I’m genuinely sorry that we fell short here. Of course, if you ever decide to give Zopi another try in the future, I’d be more than happy to personally assist you and ensure everything works smoothly. Thank you again for your time — and once again, my sincere apologies for the inconvenience. Warm regards, Daisy

Scarlet is Perfect!

Zopi is overcharging yet providing any useful features. So I'm using this app for the past 1 year and its finally time I'm getting rid from it. It often fulfills the orders automatically through its own expensive suppliers and the tracking is just crap. Not even track a single item. It says merchant limit reached, although I've not seen eve a single tracking information. Hi there, My name is Daisy, Support Lead at Zopi. First and foremost, I want to sincerely apologize that your experience with Zopi has been frustrating. We genuinely regret that we haven’t met your expectations, and we truly value long-time users like you. Let me address the key concerns you raised: "Zopi is overcharging yet providing no useful features." We’re sorry you feel this way. Zopi is built to automate key dropshipping tasks — including product importing, fulfillment, smart pricing, AI content, and tracking — to save your time and effort. If there are specific features you found lacking or pricing concerns you’d like to highlight, we’re more than happy to listen and improve. "It fulfills orders automatically through its own expensive suppliers." Actually, what you're referring to sounds like our Smart Supplier feature — designed to help sellers like you save time and maximize profit. When enabled, Smart Supplier automatically selects the best available supplier based on: - Faster shipping time - Higher reliability - Better profit margins (based on product + shipping cost) That said, it’s 100% optional. You can always select your own preferred supplier. To clarify, our internal review shows that only 5 out of your 850+ recent orders were fulfilled via Smart Supplier — and none of those resulted in complaints or refund requests. But if there are specific orders you’d like us to review, we’re more than happy to help! "The tracking is just crap. Not even track a single item. It says merchant limit reached." We totally understand how important tracking is for your business. Regarding the “Merchant limitations reached” error — this message appears because your current Basic plan ($19.9/month) includes 15 monthly tracking quotas. After reviewing your account, we can confirm that all 15 quotas were used in July, which is why no further tracking updates were processed. This limit resets monthly. To avoid this issue, you may consider a higher-tier plan or contacting our support team. We will offer the solution that works best for you. We’d be truly grateful for a chance to help resolve this with you. If you’re open to it, we’d love to set up a quick support session. Thank you again for your feedback — it’s users like you that help us build better. – Daisy & the Zopi Support Team

bon appli, parfois payante pour débloquer certaines options mais le chat est réactif et très conciliant, je recommande

Great customer service and were able to sort the problem for me without any of my input, 10/10

Aamzing service! 10/10, recomended!

Excellent customer service with brilliant staffs who make sure solve your problem. Strongly recommend.

Scarlet was very helpful and patient with me.

Application fiable. Personne à l'écoute (Merci Ross). Aide pour passer une commande alors que je ne trouvais de fournisseur de remplacement. Aide pour trouver des produits chez des fournisseurs (ex. Aliexpress). Je ne souhaite plus utiliser que votre application. Donc, je recherche les produits qui me tienne à coeur dans ma boutique sur votre application. Encore merci.

Its good for a beginner cuz u get a lot of help from the Zopi Team! Daisy helped me out to get my first order fulfilled. I would recommend it to a beginner cuz its free and the team helps you! 3,5 out of 5 stars!

The best app! I recommend it! Thank you Zopi!

Zopi is a great platform for dropshipping with amazing support team, whenever a problem has arrived they have always helped me out, shoutout to daisy one of the agents there, she is lovely and actually helps you out.

i am very happy with Zopi app, easy to use and friendly service, and can answer your questions and willing to help and guide you etc. thank you very much.

I Just started with Zopi but got very nice guidence from support on how to use this app. Really appriciate it.