Reviews for Zoko ‑ WhatsApp Catalog & API

Zoko has truly transformed how we handle customer interactions at Memorytrain! We have now been using the app for more than a month and have seen more than 21,000 Indian rupees worth conversions from abandoned checkouts! The app is intuitive, efficient, and packed with features that streamline our communication on WhatsApp. The onboarding process was exceptional, all thanks to the incredible expertise and charm of Aaquib, who made the entire setup seamless with his deep knowledge and personable approach. Highly recommended!

Our Company was very lucky to find this app and we congratulate ourselves for implementing it a couple of months ago. It had always been very difficult for us to supervise our people in charge of Customer Support because all of them were using their own phones to carry on with their assignments. After implementing Zoko, we have been able to manage all the interactions with our customers in a centralized way, all under a single WhatsApp number and the supervision has became incredibly easy. Zoko also offers the possibility of defining roles and permissions which has proved to be a very valuable function. On top of that, Zoko's tool Flowhippo enabled us to automate a large number of operations in each of the several stores where we have implemented it. We are really very satisfied with it and will be implementing it in every new store. Finally we want to stress the fact that the service provided by Aaquib and all the team has helped us to implement both apps (Zoko and Flowhippo) in a very easy way. Without their help this process would have taken much more time and effort from us. So, overall, Zoko is a great app that has been a game changer.

I was very disappointed as priced showed of $4.99/mo it's not the full price, but you have to add montly subscription (at least $34.99/mo) plus messages charges, for a startup is really too much!!

I’ve been using Zoko for a few months now, and it’s truly been a game-changer for my e-commerce business. Integrating WhatsApp with Shopify through this app has streamlined our communication and automated many aspects of our customer interactions, saving us countless hours. The team was very kind to me and help with everything i needed (:

Is making changes in our store without permission.

Zoko has revolutionized our WhatsApp marketing strategy. The AI chatbots provide human-like responses within seconds, solving our previous slow response time issues. We've set up automated messages for order confirmations, shipping updates, and more, with impressive open rates. The centralized chat feature allows us to manage multiple sales reps efficiently, all using the same WhatsApp number. As a supervisor, I can easily monitor all chat activities through the Zoko dashboard Since implementing Zoko, we've seen: Doubled customer conversion rate Improved customer satisfaction Increased customer retention Suggestion for Improvement Adding a number masking feature to protect customer contact information from sales representatives would be beneficial. We highly recommend Zoko to other Shopify merchants looking to enhance their WhatsApp marketing efforts. It's a powerful, user-friendly, and cost-effective solution that has significantly improved our business operations.

Nice software that helps you out to send whatsapp messages with data from shopify, you can customize almost everything in the messages. After you understand how it works, it's very easy to make new flows, customize to your needs and have better notifications to your customers. I hope in a near future can expand the languages of ChatGPT auto-answer modes, as we have an store non-english, we manage with their guide how to make all our messages in spanish.

As a brand dedicated to enhancing health and wellness through high-quality supplements, NVEDA has always been on the lookout for innovative solutions to improve customer engagement and support. The Zoko WhatsApp API-based app has proven to be a game-changer for us in this regard.

We at Sleepsia have been using the ZOKO WhatsApp Platform for the past one month, and it has significantly improved our communication processes. The platform's automation features have simplified our tasks and enhanced our overall efficiency. The customer support team, especially Aaquib, has been outstanding, providing exceptional assistance and making the integration process seamless. Kudos to the entire ZOKO team for their fantastic work!

Worst experience ever!!!! They are literally harassing me and finding ways to report my website to google, instagram and TikTok for not taking down the bad review I wrote. This is beyond acceptable! Not only did I loose my WhatsApp business number I have to deal with their threats, like reporting me to google for not “having my address on google” and writing bad reviews on my website from countries we do not do business in,because they have access to my information, from installing their app. If only I could send screenshots of their communication with me over WhatsApp on this review, you wouldn’t believe the level of disrespect! DO NOT INSTALL THIS ZOKO APP!!! I wish I read the bad reviews and someone could warn me before installing this app. I have no words, I am beyond shocked!!

Descargué la app, completé el proceso de inscripción, seleccioné el plan e hicieron el cargo en mi cuenta pero mi cuenta sigue bloqueada! La integración con Shopify sigue inhabilitada a pesar de que descargué la app desde el appstore de Shopi. Pésima experiencia! mucho espacio de mejora para una app que de pago... en realidad, si no hubiera pagado ya 40 dolares, no le daría ninguna oportunidad.... Actualización... Finalmente no ocupé la app por complicada. Y se quedaron con los 40 dólares... Si yo fuera usted, no me arriesgo por nada del mundo. Sobre todo porque la integración con la tienda es mala. Preferiría mil veces manychat o incluso Chatfuel. A estos de Zoko, no les daría una oportunidad aunque ellos me pagaran.

Zoko's WhatsApp API integration has transformed our customer communications, simplifying processes and enhancing efficiency. The interface is remarkably user-friendly, making navigation and setup a breeze. What truly sets Zoko apart is its outstanding support, especially from agent Aaquib. His prompt assistance and expertise have been invaluable in resolving any issues swiftly.

The simplest platform that has greater attributes for all your marketing campaigns on whatsapp. Easy to access, and an hands-on tool I must say. Kudos to the team & special mention to Aaquib, who made the onboarding journey super smooth.

Zoko has really opened our eyes to what is possible in integrating an online store with comms via Whatsapp! Their team (Aaquib in particular) has been very helpful in getting everything set up, and we're very excited to start building on the foundations we've built so far. Excellent company, great product, very easy to set up & consistently bringing out new features!

I recently had the pleasure of using Zoko, and my experience was exceptional. The website was extremely professional and easy to navigate, making it effortless to connect with others. What truly set this platform apart was the outstanding support from the team behind it. AAquibe, in particular, was incredibly helpful and responsive, addressing any queries or issues promptly and efficiently. Their dedication to ensuring a positive user experience was evident throughout my interaction with the website.

It's been over a month since we started using the ZOKO WhatsApp Platform. The Zoko Support team provides outstanding support. They offer assistance in every way possible. They guide you through the each process and ensure you follow the proper configuration and functionality.

Zoko has been a convenient platform for us at Don Vino so far, can easily set-up WA campaigns & analyse them. It's features are something appreciable. We get measurable reports & can track all the important things that are to be tracked from any campaign. Kudos to the team & especially for Aaquib who helped us setup things from a scratch. Thanks.

The app interface is very user friendly and the app support team is very cooperative.

keyafoods

2024-03-27

India

These tool helped as in the full potential of WhatsApp. Offering a different of templates, automation options, and customizable flows, it revolutionizes how businesses engage with customers on the platform. With Zoko, my tasks are streamlined, inquiries managed, and customer support seamless. Its intuitive interface and versatile capabilities empower businesses to create tailored experiences, from automated order confirmations to personalized promotions, driving engagement and satisfaction.

Hidden Charges, plans started at $34.99, I waste my time and deleted my whatsapp business for not reson.

One Stop Solution For Shopify Stores. Apart from everything that you can do on WhatsApp, Zoko's built-in automations for Shopify have revolutionized how we handle abandoned carts, customer interactions, and marketing efforts, making us more efficient. If You Dont Have It, You Cant Scale Your business Seamleassly, Must Use This application.

Todo excelente, el servicio del equipos es muy bueno, cualquier duda te resuelven

Nice service for entry level and established brands as well as organisations.

Misha Lakhani

2024-02-27

Pakistan

I can confidently say that integrating Zoko into our Shopify store has been a game-changer. Zoko's WhatsApp API functionality has streamlined our communication with customers, making it easier than ever to provide quick and efficient support. The app's interface is easy to navigate, allowing us to manage conversations seamlessly. What truly sets Zoko apart, however, is its exceptional support team. Aaquib and Vijit have been great, and always available to assist with any questions. I highly recommend Zoko to any store looking to elevate its customer service experience.

I've been using Zoko for two weeks now, and I find it an essential app for interacting with customers and confirming my COD orders. The automated messages are excellent. I'm sure there's more for me to try, but so far, it has been a good experience, and the service and support provided are exceptional.