Reviews for Zendrop ‑ Dropshipping & POD

It is way more trustworthy than Auto DS and the custemer support is It’s great to hear that Zendrop has been more trustworthy for you than Auto DS! Having reliable customer support can make a huge difference, especially when you're managing your business. Glad you're having a positive experience with them!

As a first time business owner it can be very stressful but Zendrop makes it so much easier as they have amazing support and are very quick to respond!!! That’s awesome to hear! Starting a business can definitely be overwhelming, but it’s great that Zendrop’s support is helping make the process smoother for you.

Very good app and customer support, particularly from Mariane. Thank you for sharing your feedback! It's great to hear that Mariane provided you with excellent support. We're happy you're enjoying the app and the service.

really really apreciate the team zendrop is the best quick assistance for customers everything thank you the team Thank you so much for your kind words! We're thrilled to hear you appreciate the quick assistance from the Zendrop team. Your feedback means a lot to us!

fast and pro support! Thank you for your feedback! We’re glad to hear you had a fast and professional support experience!

New to dropshipping. Here is my email to Zendrop: "I'm struggling to get my website up and running. In other words, I haven't started online shopping yet. Hope to be back soon. Is there anything you or I can do to avoid the above expenses, until my online store is ready?" And here is Zendrop's response: "I completely understand that getting a website up and running can be a challenge, but take your time—it's all part of the journey! I've reviewed the account and billing information and it appears that you are currently subscribed to the Zendrop pro plan. Would you be okay if I add 2 months for FREE to your account? That's 3 full months of a paid subscription for the cost of one. Once the free months come to an end, you can choose to continue with the paid service or downgrade/cancel." I call this very good insight and top-notch service, many thanks to Zendrop. Thank you so much for sharing this feedback! It’s great to hear that Zendrop’s support went above and beyond to help with your situation. Their willingness to offer a solution like adding two free months shows how committed they are to your success. You’re in good hands!

Great customer support, good service and makes fulfillment super easy. Thank you for the great feedback! We're glad to hear that Zendrop's customer support and service have made your fulfillment process easier. We appreciate your support!

Great service! And customer support is there to help at any time! Thank you so much for the positive feedback! We’re thrilled to hear you had a great experience with Zendrop and our customer support. We’re always here to help! 😊

Rafaela was amazing help!!!! Thank you so much for the kind words! We’re thrilled to hear that Rafaela provided amazing help. We’re lucky to have such a dedicated team!

rappe antwoord! Thank you for the kind words! We're so glad to hear that Markqil and the team were able to assist you quickly. We appreciate your support and recommendation!

Great service to resolve issues promptly. Thank you for the kind words! We’re glad to hear that the service was able to resolve your issues promptly. Your feedback is much appreciated! 😊

New to Zendrop Shipping! Customer service is excellent so far! Thanks for sharing your experience! We're so glad to hear you’re enjoying Zendrop and that our customer service has been helpful. Looking forward to supporting you on your journey!

Harvey from customer support has been very helpful today in helping to solve an issue that has been frustrating me for weeks now. I was running around in circles before with other suggestions and agents but Harvey came to the rescue. Besides that, so far Zendrop has been user friendly. It’s awesome to hear that Harvey was able to step in and help resolve your issue! It sounds like Zendrop has been working well for you overall. If anything else comes up, you know you can rely on the team to help!

App is great so far, I did have an issue with the Subscription with Zendrop and Shopify not linking so I got charged twice. Khubaib from Zendrop helped inform me what the issue was and everything is good now. I'm glad to hear Khubaib was able to help resolve the issue! It's great that everything is sorted now. If you have any other questions or need further assistance, don’t hesitate to reach out! 😊

great app overall, and the customer service is Amazing Thank you for the kind words! We're thrilled to hear you're enjoying the app and the customer service. We’re always here to help!

billing for services after a free trial then refusing a refund. i never gave them cc details. very scammy business model taking advantage of free trials without disclosing the ongoing billing We’re really sorry to hear about your experience with the billing process and the frustration it has caused. We understand how important transparency is, and we apologize for any misunderstanding. Please reach out to austin@zendrop.com so we can further assist you and discuss this with you.

Gracias por el exelente servicio al cliente, en especial a KHUBAIB Thank you for the wonderful feedback! We're so glad to hear that Mariane provided excellent customer service. We'll be sure to pass along your appreciation to her. We're always here to help, and we truly value your support!

Zendrop has some great aspects and some really frustrating issues. Frustrating issues: - Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection. - Building a bundle is possible which I originally LOVED, but once built you cannot edit it, and if a variant becomes unavailable, you have to redo the whole bundle, including linking it again. - They say there is 24/7 customer support, but its an AI chatbot and has pre-loaded options ONLY. No ability to request an actual agent for anything outside of those pre-loaded options. - Variants that need to be edited in the order show the option for the action but always have an error on selection, and it asks you to contact support. which is the AI chatbot with pre-loaded selections...none of them being raising a support ticket. - When you try to select a ticket to raise a new support ticket...you have no option to do so, its all very one sided. - Email support takes several days for a response if you get one. Good aspects - I love the auto fulfillment when it works - pretty good product selection - easy to use interface most of the time - easy to sync products and pretty instantaneous - Easy to find product prices and SKU's etc - Order issues are clear, not enough funds to pay / items out of stock etc. Just not easy to rectify them If the issues could be rectified I would sing their praises but at the moment Im looking elsewhere because its so hindering for me. Thank you for taking the time to share such a detailed review. We’re truly sorry for the frustrations you’ve encountered with the platform, and we completely understand how these issues can be a hindrance to your business. Your feedback is valuable to us, and we’ll be sure to pass it along to our team for improvement. Please reach out to austin@zendrop.com so we can further assist you and discuss this with you.

Customer support is responsive and provides high-quality assistance. My issue was resolved quickly and efficiently. Thank you for your feedback! We’re so glad to hear that our customer support was able to resolve your issue quickly and efficiently. We appreciate your support!

Charging customers just to upload products onto their website whilst also making money on fulfillment. How greedy can you get? not to mention the lack of details and images provided. We’re truly sorry to hear about your frustration with our service. We understand how important transparency and clarity are for our users. Our team will be reaching out to assist you further and address your concerns.

Thank you so much for the 5 stars! 🌟 We truly appreciate your support and are always here to assist you whenever you need.

I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to switch to a different dropshipper but the reviews of all of them are so nightmarish , it just as well to stay. With the Chinese New Year upon us and shipping stopped out of the warehouse until February 12th, that is a store killer in the making. Perhaps Zendrop needs a way to fulfill more in the US to make situations like this less likely to happen. Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns about product variety and shipping delays, especially during busy times like the Chinese New Year. Your feedback is invaluable, and we'll definitely take it into consideration for future improvements. Thanks again for sticking with us!

Very helpful at explaining next steps - thanks Thank you for your kind words! I'm glad the support was helpful in explaining the next steps. If you need anything else, feel free to reach out!

Over 1 million products, with a lot of them being incredibly cheap products. My two constructive critiques are that there aren't as many United States Fulfillment suppliers offering that very quick shipping at low prices in the niches that I am selling in, and the second is the search engine due to the suppliers tagging the items with keywords that may be somewhat unrelated at times in favor of more visibility. Overall, they are the best dropshipping platform in my opinion for sure. In terms of all the other fulfillment centers, their prices are extremely low. In addition to this, they also offer great discounts on annual plans at times throughout the year. They have 24/7 support, Their plans are usage based plans for all of their plans except their highest tier because of the fact that it does go higher than that. Their highest tier allows you to import an unlimited amount of products to your store. They also allow you to import other items from other platforms into Zendrop and their shipping times are still fast because they work with the companies that you want product from outside of their platform to maintain their faster shipping times. If you are a clothing brand, one of the coolest parts of their platform is the fact that their platform also has real life model photos of their products too and isn't just the product itself. Thank you so much for your detailed feedback! We really appreciate your insights, especially on the areas for improvement, like the search engine and fulfillment options. It's great to hear that you’re finding Zendrop to be the best dropshipping platform for your needs. We’ll continue to work on enhancing the platform and support to ensure a better experience for you. Thanks again for sharing!

Thank you so much for the 5 stars! 🌟 We truly appreciate your support and are always here to assist you whenever you need.