Reviews for Zendrop ‑ Dropshipping & POD

great response time and quality in customer service

Une application de qualité pour toute personne voulant créer des boutiques e-commerce. Le service technique est très réactif. Des produits de qualités. Je recommande a coup sûr

I was a zendrop fan unti my first order was placed by my room mate, who was wanting to help me get my first sale, which is often the hardest one o get. I recieved a fraud alert, in big red letters saying there was a hi probability it would be a charge back,, Id like to know why and how this conclusion was reached when all the criteria was met with flying colors. every one of the markers was positive. after reading the explanation, you know, the one that says everything was all good and positive, I was dumbfounded, as was my roommate who was sitting there with me when this all happened and neither of us could understand why the alert came up. Hes very responsible with his money, he had more than enough to pay for his order, in fact the money was paid for the purchase very quickly. He wanted that massager as well as a few other things, to which he also told me hed be making his purchases elsewhere. Hes never been told before that hes a high risk to buy anything anywere, but he told me thats why he will go elsewhere to make his purchases. Even after I asked zendrop to fulfill the order, and said it was my room mate, I was told NO! Im very seriously thinking of getting a different supplier as this is not how I will choose to operate my business. This breaks my heart, as I loved how easy and user friendly your company is but I also know that i cant work that way. Id like to first say that I love your app and love how easy it is to integrate your products to my store,,, I appreciate all that. I understand now who made the choice not to fullfill my order and I will be reaching out to shopify . Your employees were very kind and eager to help me in all of my frustration. I was holding blame with the wrong folks. I will say that the reason Im giving 5 stars is because of the willingness to help me and the empathy shown me by your staff. needed someone to listen to me and they did, they werent quick to judge me, they listened., thats a very important skill/trait to have in customer service..otherwise i guess i still would have given a 5, just because i love you guys and your app. thank you for listening to my frustrated and angry attitude, I did do my best not to be obnoxious or rude,,,, thats not me.. so thank you.. ill share my frustrations with the proper people.

Good service

Disappointed that i have to pay and subscribe to a plan first in order to get a quote of an item that im currently doing 50-100units a day. I have no problem paying for subscription, just trying to see if this fulfillment is worth the pay and switching over from different suppliers. I would NOT recommend it for an advance dropshipper if you are seeking alternatives.

Had to transfer my Plan from one account to another because I activated the wrong plan on the wrong account. Ms Jobelle walked me through the process of deactivating the plan on the account that it wasn't needed then went ahead and transferred the plan to the correct account. She was truly patient with me, because it took me a minute to grasp everything she was telling me to do, even though broken down really simple. Truly appreciated the help.

Very quick to answer my questions and provide help. Thank you!

Kelley was the best, was patient and walk me through the quote requesting product

These guys are great! the support team answers quickly whenever you have an issue or need help with anything.

Great customer service ! Thanks a lot !

Excellent support.

Easy to get in touch with customer service!

great service thank you guys for everything you done to make the seller happey

Very nice and kind customer service- team. Always ready to help as fast as possible and looking for solutions.

Support staff is wonderful and almost instantaneous. So far, the experience is wonderful.

I 100% Recommend this app to use for dropshipping. Customer Service is always there and available and helps you with whatever you need! Just got fully refunded for some orders that got cancelled and the support team was awesome!

great communication, fast reply and they help you good!

I had a really good customer service experience with one of your representatives Jobelle and Kelly. They help me sort out with my plus plan account

easy to use, 10/10 customer service, very good app overall

Good support and cheap prices

Customer service is top notch every time. Easy to use. Highly recommended. Mariane is the best

The support is superb, the Zenbot is extremely intelligent and quick with its responses

very good customers service

I'm a complete beginner and not very computer literate but I have managed to work my way through this app. The customer support is also very helpful.

Great app and great support. Thanks!