Reviews for Zakeke ‑ Customizer 2D 3D

I've been very happy with this custom designer app. It works really well, very user friendly and I have had almost no issues with it. Also, their support team responds quickly to inquiries. Would definitely recommend!

Awesome app and a-lot of opportunity in it also really awesome support team! Helped me out with the 3D models and even more! Strongly recommend :)

Server very slow, sometimes the [ Customize Button ] on product page no show . Predesign template working table too small, it's hard to do the design .

Without a doubt the best product customizer on the market, we have used every other tool available on Shopify and this one has the best customer facing tool. Ken and Carlo have been fautless and very helpful. Thank you both very much!

Hands down the best product customizer around. User friendly and flexible. Ready for print files. Superb assistance. Look no further and choose Zakeke

This is a good app if you're looking for an app that let's your customers create customized products on your website. Love it.

Landolux

2021-05-26

Italy

After a detailed research we chose Zakeke. The best choice we could have made! Simple and intuitive for both the seller and the user, the best value for money and above all professional and rapid assistance for the resolution of any problem. Highly recommended! Luca Landolux

We tried many personalization Apps here in the Shopify App Store, but sadly none of them hit the mark for us nor the customers. After hours of searching, we found Zakeke. After watching their promotion video we knew we had to try out Zakeke. Zakeke in a nutshell: Pros: - Easy to set up, user friendly - Customer service is very responsive and helpfull - Has great futures the more you pay (the prices are quite high, but what you get is insane) - Easy to use for customers as well - Works excellent on mobile (any software; Android, Apple etc.) Cons: - Even tho it's friendly to set up, Zakeke is still a Shopify App which means it can break. It has a few bugs here and there but that's "normal". You can't expect a perfect App. I've used Zakeke for a few months now, and I finally can say (after many e-mails) that it works like it should be now. But that is to be expected. - Translation in Zakeke itself is quite rough, we suggest you keep it on English if you use Zakeke for the most easiest experience.

I had access to this app for 6 months and paid their awful support team to install and set up the 3D modelling system, which cost approx £1.8k in total. The setup never got completed to a standard expected at the start of the project. I have near enough 80 emails trying to sort out this mess with their support. Constant problems and painfully slow to get resolved. Never mind the fact the platform is unstable at best so good luck if any issues arise on Friday night. You wont be selling for a good few days. A waste of 6 months. Don't bother with these guys unless you like a headache.

This app was exactly what i needed to customize our product - not just text but a list of symbols from a gallery. Update: The. Best. Customer/Technical Support Ever! seriously, they are so customer oriented. im so so happy with the team!

Zakeke is a great app for any 3D customizable product. What's even better is that their customer service rep's are extremely knowledgable, responsive, and friendly. Their business development representative worked with me to identify my successes and concerns with Zakeke before connecting me with their 3D team. They personally adjusted my flawed 3D model and sent it back to me to ensure that it worked seamlessly across their platform. Although 3D projects can be cumbersome and tedious, Zakeke made the experience simple and flawless. Highly recommend Zakeke to anyone looking for great customization and excellent customer service.

Without a qualitative demo or help it is not always easy or clear to be able to make everything correct within the 3D module, but if you email with a problem or question, they answer very quickly, friendly, super clear and constructive. They do a great work to fix the problem. Very satisfied with it.

Has no mobile interface. We tried to message support but did not hear back sadly. Its a shame because desktop looks great.

A great app is useless if you can't get it to work so a responsive support team is critical. The folks at Zakeke not only offer a valuable sales & marketing tool but more importantly, provide invaluable assistance to maximize its effectiveness. Although we just started using it we are going to implement this app in all of our sites. Fantastic product & highly recommend it.

We use this a app for custom drinks and masks Shopify stores and it works like promoted. The support ist quick and helpfull and the features are all we need for a good user experience. With the 3d mode you have a nice feature to show the clients more.

We're using Zakeke for our store to customize mug prints and other similar printed products. It's been the ultimate experience with all the features the App offers, especially the 3D preview, it's AMAZING!

I really am loving this app so far! It is exactly what I was looking for to help with my website needs. I needed support with a few things and the support team was quick to help me with my needs and help with setup. I only wish I could figure out how to add templates because I keep getting error messages so maybe I'm doing something wrong but don't want to keep bothering support because the last couple of things were right in my face lol. Definitely give this app a try! This is my favorite app on my store!

The app is very responsive and so is the staff. There are other apps that do the same thing on shopify. But where this app sets itself apart is the staff that supports it.

I use this app to help my customers design their products and visualize it before checking out. Cart abandonment was reduce considerably and help me increase my revenue to 20%. This app also reduce our workload in terms of product designing and approval via email that takes a long process. Very useful app for a reasonable monthly rate. This app is highly recommended!

The best customization app. Unfortunately, there aren't many apps that support the 3D preview and across them, the Zakeke has the best user experience and configuration flexibility. Also, they had good support who helped me with refunding when I accidentally missed my billing cycle expiration.

This app will help me adapt my business to the needs of my customers now that we are living in a Covid-19 world.

The application was not user friendly and we could not get anyone from Zakeke support to assist. Shopify made several attempts by emailing them but they would not contact me as support. Zakeke is a 3rd party application and Shopify does not know the functionality of it. We attempted twice to use the application in less than 15 days but to not much success. Finally, they billed me for a year and now is refusing to return my money . This really is a good example of poor business . I will now file a report with my bank for the return of my money and if that does not work, we will seek litigation.

So far, so good. I haven't had a chance to use it to experience the full app. I do not like the fact you have to add every color of every product one by one. It is going to be very time consuming for me.

I use this app for let my customers being able to customize the products on my website. Is very user-friendly, and the support reply very quickly. I recommend.

error with the buy button, not quite visible in the shop. not all products are found in printful and not all mockups can be imported. images for variants are not transferred either. in addition, the fulfillment location cannot be selected. if I change the item price in shopify, the design button disappears in the shop. I have noticed these errors so far.