Reviews for Yotpo Product Reviews & UGC

Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.

Worst app on the market. The support is terrible, they promise to solve the problem, but weeks pass and the problems are not resolved, there is a lot of bureaucracy, they transfer the ticket from one department to another, in other words, they simply shift papers and do nothing to solve the client’s problem. And this for a few hundred dollars a month. I use another application in my other stores and support from a competitor solves my problem in 24 hours!!! despite the fact that a subscription costs a few dollars, not several hundred!

Application au top et support très réactif et disponible !

Daniel P was a fantastic help today. Within 5 minutes he's fixed the problemo in my theme and I've got Star Reviews back on my store front. Thank you :)

App intuitiva e semplice. Un ringraziamento speciale a Nikki e Daniel P dell'assistenza che continuano a seguirmi e a darmi risposte veloci e puntuali!

Doner P. Was super helpful! Appreciate the guidance

Ruzsel J came to my rescue today. On a Saturday! Fixed my issue in as short a time as possible. The Yotpo support system is the GOAT of DTC

Fantastic customer service super quick to respond! Thank you Ruzsel J for your help!

helpful with service requests

Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!

Hi, I am not using the app, how can I delete all the data in my site? I also installed and Yotpo Email Marketing & SMS and Yotpo Loyalty & Rewards and want to delete their data as well.

was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.

Doner P was a great help in getting set up! All of my questions were answered and I was able to get our systems aligned. Updated 9.20.23: John B was an incredible help and quickly assisted me in making a few customizations and optimizations to my emails. Thanks so much! Updated 6.28.24 Arven was great help!

Very poor Without any customer support And you will be very frustrate to use it, never recomend it!!!

Doner was able to resolve our request quickly + easily! Much appreciated!

It seems like a nice app but we've not been able to use it fully. We have over 1,000 reviews from our customers that disappeared after Shopify's review app was no longer supported and was removed, but Yotpo import doesn't work. It just pops up a blank page with no option to import anything.

Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down. Ty. AT

Ruszell was prompt with responses and implemented code for me to make my star reviews show on my products. Super courteous and patient with additional questions. I’m on the entry level and for now that’s all I need. Grateful for excellent service even though I’m a tiny business and not paying for the top version. Thanks

I have been using it for a short time, but I have loved it, very simple and easy to use, the customer service is excellent because when Ruzsel J contacted me he helped me with my doubts quickly and efficiently.

Just got the app and has been great! Needed help adding star rating and thanks to Doner P. we got it up in running! Customer service has been great so far! update: we had to update our theme to the latest version so we had to re-add the star ratings. Ruzsel J was super helpful and fixed the problem

Great support from Ruzsel with importing product and reviews into Yotpo for Tiktok import.

I had a few issues when setting it up but customer service was quick to help.

Well, the support help a lot. That's a fact ! They deserve 5 Stars

Ruzsel John Nabong made this super simple and was able to help me greatly!

The customer service was amazing. Regie was very polite, knowledgeable and swift with his responses.