Reviews for Yotpo Product Reviews & UGC

This app is very good and the support does get to your requests. The reason I am giving 3 stars is because I had them change something and they changed other things I did NOT request them to. Also the request I made should be an option (or at least have a help for it so you know to request it) the option is having the email review request being sent X days after FULLFILLMENT and not from ORDER DATE.

Absolutely stoked with how this App is working on our website. Love the fact that it automatically sends out a review request after a specified amount of time. Also love the fact that it shows that a reviewer is a "verified buyer". We have noticed this adds huge credibility to the review.

Works like a charm! Thank you for a great app that integrates seamlessly into Shopify.

team was very responsive in helping me switch from another review platform. overall very good. i wish it were slightly prettier/cooler looking. :)

A must have app. Makes getting reviewed by verified buyers very easy & automated. The only thing that I do not like about the app is that there is no way to automate sending review requests after the product is delivered rather than X days after shipping. But, overall a great addition to the Jewelove store.

Low Carb Canada

2015-07-13

Canada

edit: the actual app is great it works with no issues, it's very sleek and it's free, can't really go wrong with it but there are a few things to be careful about: works well, but it does put the customer's name in the review and people are complaining about that... don't think there is a fix. that aside, the free version is great BUT you can't search your reviews without premium this means if customers are leaving fake 5 star reviews taking jabs at your store, you may not see them if you get a lot of reviews, it's probably worth subscribing to if you have tons of reviews, some customers do not seem to want to email support with their frustrations if they can sneak in a 5 star unhappy review so be careful and keep an eye on all your reviews

Amazing App! Works as it should. I can only recommend it!

Great app! Got us our first few reviews and seems to have a good conversion rate. Only downside is we feel the paid version are a bit too expensive (or perhaps we just can't afford it), would be great if you can consider bringing down the price, or perhaps introduce a one off payment instead of a monthly commitment. Thanks guys for the great work!

We LOVE this app! It's easy to use, and makes our shoppers feel more confident knowing they can read trusted reviews as well as leave their own. And it's free, which is hard to beat for what it offers. Highly recommended!

Installed it and settings and dashboard was down. Had no control, so it auto-published some really bad reviews to the site and I couldn't edit or remove - despite having fixed everything with the customer and both of us wanted to change it! + the graphical layout was clonky and not to pretty. Deleted the app, but found it very hard to remove from frontend. Sorry, not at all a fan.

great app! helps with conversions

Priced for enterprise users - not for Shopify clients. The review engine is nice, but if you want any features it is a MASSIVE jump in price. They make it sound like its an easy upgrade to the useful features - it is not. I am one step above the free version at $25 dollars a month. Just to get the basic feature of responding to reviews, the price goes up 12x. (That's right, an extra $275 a month.) Plus they also charge you for each email sent out after a set amount. (That's right, not completed reviews, just email requests) I am not sure why it costs an extra $3,300 a year just for the basic feature of responding to reviews, but it does. I am sure it's great for Zappos, but not even close to reasonably priced for a small business.

Wonderful, professional reviewing app. Thank you so much for making it free for all :D

By far the best product review app on Shopify.

I just downloaded it and I'm a bit disappointed that you have to UPGRADE in order to send automatic emails to the customer. I wish I knew this before I downloaded it.

So simple to integrate and the customisation allows for you to theme everything to match your site. The amount of reviews I'm getting has increased massively. Can't recommend it enough!

Great service, easy to use. I'm benefiting a lot even with the free version! My only complaint is that the better features are really expensive- there really isn't a middle ground on the price point. However, I am sure people can get a lot of value from it and generate a lot of new business. The customer support helped me solve my issue, but it would also be nice if they had phone support.

Easy to install, We're very happy with this app so far. Thank you!

I love that we can get reviews up on our relatively new site on our products. All have been great. And yes I'd recommend it to others. Still in the free version to see how well it works but looking to upgrade as reviews keep coming in and sales grow as a result.

a must for all ecommerce business

TerraSlate Paper

2015-06-12

United States

We started out with the basic version of the YotPo app and upgraded to premium after a couple of months once we realized how powerful the reviews are. The automation is excellent. The only downside is that to use ALL of the features we would have to upgrade our plan yet again.

If you need automated reviews, this is your product. Yotpo makes the followup to a sale easy.

The app is ok, but the support is so bad, that you better hope you don't have any issues. I contacted them in 3 ways - 2 emails and 1 chat (on their site). The chat rep responded 4 days later, telling me to email them. The email rep responded 4 days later telling me that what I need to do is possible, but didn't tell me how to do it. At that point, why have a support department at all?

Yes it's great to collect reviews but what good is it if you cannot leverage them? I would give it 0 stars. I cannot believe people rate this app 5 stars, they must not know what the competition can do. There is nothing to leverage the reviews to drive business to your site. Support is marginal. Reviews will not synchronize with google. Cannot send reviews to facebook pages. Reviews are not search engine indexed. They are no where to be found if you google your reviews! We will work a transition plan to someone better than just collect reviews. Reviews are our most important asset and we need to leverage them better. if you need to know how, just look at what the competition is doing.

Great App, very useful for our barber and cosmetics products shop.