Reviews for Yotpo Product Reviews & UGC

Doner is very detailed and helpful.

Great app! Ian Doner was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!

Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner. *Update: I had some new questions about exporting and importing reviews, and Ruzsel J assisted me this time. Ruzsel did an amazing job, fixing my issue very quickly. They were knowledgeable, provided all the information I needed, and offered fast and straightforward support.

The support is very helpful and really friendly! I had an amazing chat with Ruzsel J who was very polite and thorough in getting to the root of the problem of our reviews not showing up on a product page. In stead of giving instructions on how to fix the issue, he went out his way, asked quality questions, performed an analysis, identified and resolved it himself. Can't be more happy with his service!

We encountered an issue where users couldn't submit reviews from mobile devices using the Yotpo review widget. The modal wouldn't allow necessary fields to be scrolled within. Yotpo's support team responded very quickly to our concerns. They identified the root cause of the problem and guided us through the resolution process smoothly. I'm especially grateful to Arven for their support. Thanks to their quick and accurate assistance, we were able to resolve the issue in a short time, which was a great help.

Amazing support team. Really nice interface for admin panel. Easy to use import revies from other platforms

Ruzsel J was so helpful and quickly fixed my issues.

wendyle was able to resolve my concern right away

Best App the Support is the the best one app out there, you need this app soon ,I recommended to any one Ruzsel J top one

The customer service staff Daniel P answered and solved the problem very quickly, which solved my problem very well

Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months. We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits." This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again. I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides. We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!

GREAT

Thank you Mitch for quickly relocating the position of the stars widget on our product pages. Much appreciated!

Great customer service and patient help from Ruzsel John Nabong, we had questions about review widgets, and he helped solve issues that the previous agent didn't help with.

Doner was really helpful towards me, my issue got fixed relatively fast

Great and quick help with an issue I was having!

Mitch was really helpful! Great app!

What an incredible service. I couldn't get my star ratings to appear so i asked on live chat. The responses were so fast I thought it was a bot! Rovi C helped me. I simply ticked an approve notification on my Shopify website which gave him access to my site and in 5 minutes he got the stars working and even adjusted them when I cheekily asked. I'm delighted. Highly recommended. Thank you guys.

Ruzsel J thank you for fixing my issue your the best

Ruzsel J is a fantastic support rep - the whole support team within Yotpo is so detailed and will help you across any of your product lines

Ruzsel John he got in call with me and got the app working so since i was planing to uninstall the app he changed my mind and make it working , thanks again for the

I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!

Super quick to respond and answered my questions perfectly.

Arven helped me so much! Literally helped me solved a problem that was taking me so long to figure out! So thankful! Excellent customer service.

Ruzsel was great support. Made importing reviews mostly easy!