Reviews for Yotpo Product Reviews & UGC

Very responsive and efficient! I recommend it !! Thanks a lot for this solution very helpfull and optimized

Very impressed with this app so far and the customer service I just received was exceptional! I'm looking forward to developing it further with the website.

Yotpo is easy and great to work with. Everything you need out of the box to help you start collecting reviews quickly. Best of all, the email template is simple and beautiful, and the ease for reviewers to leave a review is just simple. Working with their customer service support is awesome. Whether it is asking a question about their product or importing your reviews when you're switching ecomm platform, they will go beyond to help you out. Recently a client of ours migrated from BigCommerce to Shopify and our reviews was mappped incorrectly during the migration. Working with Eleen from Yotpo, she was able to help us update the mapping of our reviews.

Henri et Victoria inc.

2021-02-24

Canada

Excellent service. I had issue of two account on the same page with synching issues. It was solved fast and easily by yotpo.

So far, so good. Was easy to setup the automatic review request emails with my branding and adjust the language how I wanted. Had an issue with getting the app to email past orders but Junalou talked with me for well over 30-minutes to help determine it was a backend issue and Yotpo had it fixed by the next day!

Manny helped me out with putting the review widget in my new theme. I was having trouble for some time, but Manny helped and was very patient and good at updating and checking in. Thank you!

manny was the best. helped me do everything i needed flawlessly. would recommend him to anyone who needs help

Myoho Fit

2021-02-23

United States

Jo Lorenz was very helpful and walk me through downloading and installing the application. I love this app!

This was really easy to set up and start using and the results are great. I had one slight issue which was resolved very quickly on the help chat with Manny who was extremely helpful. A great experience in all, would recommend. Update: just had another query and Sheen was able to help me very quickly.

Tiger Nuts USA

2021-02-23

United States

We are using the YOTPO app and it works extremely well, then we linked the reviews to our Facebook account and the customer service was above and beyond, as well as extremely patient with this non techie person.

All Purpose Creams

2021-02-22

United States

***Updated** I have used yotpo the past 5 months and still think it's a great platform. My biggest complaint, and why I'm no longer a customer- the cost/value. We started going over 200/orders a month and the cost goes from $99 to $199 with no additional features. Even at $99 for 200 orders, that's $.50/order which is just unreasonable. Further- I'm unable to black list a product without jumping to the $500/month plan, which really doesn't make sense. I ran out of orders 3 months in a row and then started looking to other alternatives. There are dozens of other ones that grossly exceed yotpo's features at a fraction of the price. I spent the afternoon and moved from Yotpo to one of their competitors and have significantly more features, 3x more orders, and am paying less than half I was at yotpo. Their product is good, but they've priced themselves out of the market. I'm all about paying for quality, but not allowing me to blacklist "route" shipping insurance and then charging $.50/email just isn't close to worth it. I'm glad I used Yotpo, but wish I would have spent more time looking at competitors offerings before committing to them. Their customer service is good, although they do send a whole lot of spammy marketing emails, which is annoying as a customer. Also- rereading my feature request- other almost every other app has the ability to use dynamic coupons. Not yotpo, or at least not until you spend $1000/month Outstanding customer service! Faster than any other shopify App I have installed in the past 4 years. My only regret is that I didn't install this app sooner! Feature Request: I've only been on the platform for about 48 hours, but it would be really nice if the coupon setting could automatically generate custom coupons like some of the other (less expensive) apps I have running. I have a huge discount coupon code for sharing a review on social media and am very concerned about it getting loaded into a "honey" "wish" or the hundreds of other coupon databases out there. Sure, I can make the static code limited to one per customer (read- email address, I'd create a one time use email address to save $50), but aside from that, there is nothing stopping a static coupon code from getting everywhere on the internet. The upgraded coupon feature is the ability to load 100 coupon codes manually to shopify- even that, why not make it automated? Also, that pricing for the upgraded coupons is not available on any plan I've seen online. Overall- I'm very happy with the app thus far. I know they'll read my input because it's on here, but that doesn't take it away from 5 stars. Looking forward to working with you all indefinitely!

Well functioning app. Customer service goes above and beyond what I could have asked for. Issues were delt with right away and they even helped me fine tune the theme so that the widget was easier to see.

Thanks to Yotpo and especially to Eleen for her help. I had a quick and efficient help, perfect. The technician ELEEN was very professional !

I'm a new store owner and do NOT know much about HTML...good thing I had Mary Ann to hold my hand and help me activate my reviews on my website. Super great customer service.

Yotpo is a very useful app to build trust with my customers. They often refer back to it. Customer service is outstanding, fast and efficient. Anne from Yotpo was so quick to help when I had a question implementing the widgets. Highly recommended!

They deserve -10000 stars!!! Their own customer service people don't know what they are doing!!! Klaviyo integration only on annual plan. Who are your scamming???? Scammers!!!! I can't believe shopify allows these scammers to do whatever they want!!!!

Manny helped me twice in the same day and he was so helpful. Really knowledgable about the site. He really took his time with assisting me. Solved all of my needs.

I worked with a chat advisor Manny who was super helpful and helped me fix the star ratings and other issues. The app itself is fine, but i think can be improved upon. But thanks Manny, he was able to fix all my issues! The reason I'm giving it 4/5 is because the app itself can be improved upon, but the service is 5/5.

The service I received, just now, is what every shop owner needs and deserves. After carefully determining what my needs were, Diane directed me to the information to understand, and then, Diane requested collaborator access, went into my theme, made a copy for testing, inserted the code herself where I wanted it to go, and then it was done, perfectly, every widget. I was not left hanging trying to figure out technical details or nervously paste code into my liquid files, Diane did it and that was it. Simple, effective and frankly, this is the type of service every app should give its customers. I don't have time to study every technical geeks explanations of each feature. I need to know what the best practice is, what makes the most sense to make my store better and then for it be done, right then, on the spot. Thank you Yotpo for hiring Diane.

Junalou is an absolute superstar! Helped me quickly and answered all of my questions. The customer service is great with this app.

Excellent service and help from Junalou. So patient and helpful during the integration of my new shop.

excellent support from Jo Lorenz. Super helpful & friendly. Managed to fix a few issues on my shopify website.

Quick and fantastic support from Rilu in the live chat, lost all my reviews after an update. Was sorted immediately. Thanks!

The live chat was super helpful! Excellent customer service and support from Jo Lorenz! This app is amazing.

Customer service was very helpful! We are excited to see how our customers continue to use Yotpo to leave reviews.