Reviews for Yotpo: Loyalty & Rewards

Love it, I give it a 100% rating

EXCELLENT APP. MUST HAVE IN EVERY SHOP

This is a great app. Try it and enjoy the benefits

i love the integration of the app

Super easy to use and our customers love it!

Excellent App. Highly recommend.

Really easy to use and it keeps track of everything for you. Still in the early stages so we will see how it works out long term.

I had this app for a year. As long as nothing was wrong it was OK. Not my fave, but i didn't know any better. The big problem is customer support is lacking. I am deleting my app today and going to S Loyalty because its been over 4 weeks and they still have not fixed a glitch where my customers suddenly were not able to log in through the rewards tab. I feel like things that affect my bottom line, and especially things that annoy my customers, and cause me tons of customer service issues are HIGHLY important. The Support staff was unable to figure out my problem quickly, after i prodded them repeatedly they gave me deadlines for resolutions that never happened, (while basically telling me they had other more important things to work on.) Then when i followed up past the deadline that THEY SET- i got no response at all. Good times. Another point to note my monthly sales fall between their weird gap of $29 for up to 200 orders and a CRAZY JUMP to $249 for 800 sales. Basically I ended up paying $60+ a month with ZERO PERKS, regardless of if my customers could access their rewards or not- which is what the problem has been for the last 4 weeks. I am going to try S loyalty now- and so far- I'm happier with the clear pay rates, and their VERY responsive customer service.

So far so good. look forward to seeing it in full use once we go live with our store after making a switch from another provider.

easy to use. There are other loyalty reward apps on shopify, but they are not as user friendly as this one.

Avoid this application by all means!!!!!! Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then. I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles. The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify. Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke! We are moving to a new reward application that actually works, so bye Swell!

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I have not used the program yet, but I like the possibilities of what it has to offer.

Nickel juste un peu long à traduire

seems nice App waiting for results

Sympathique pour le coté gratuit, mais manque de fonctionnalité sans ouvrir le porte feuille...

So far so good! Nice and clean, perfect integration.

It's the best reward app ever i have seen! I really appreciate it.

Nice program and functions. Hope for long term use.

The more I understand it...the more impressed I am with it!

I just set up the rewards program for my store today. Purchased the $29.00 a month product. It was very easy to set-up and get started. Looks seamless on the web-site. www.silverjewelrygarden.com

Easy to setup and get going! Quite a lot of flexibility even at the bronze level.

We tried a lot of Rewards Apps, and Swell is by far our favorite. Very customizable, and lots of essential tools within. I am def recommending this to my colleagues. Keep up the great work! UPDATE: 06/07/18 Well, the program stopped working after asking me to upgrade my plan. I entered my credit card info, and now I have a locked app with just a white screen. Customers are getting angry because their coupons no longer work...still waiting for a fix.

so easy to use, and that is great for a newbie like me, thanks Swell

we love this app, very easy to use, I think it could help us a lot.