Reviews for Yotpo Email Marketing & SMS

I hadn't used the app in months and was having some navigation issues. Needed some assistance and Keano was very quick and helpful.

AJ and Don helped me with all my problems and were very patient with me. Great customer service, I would be proud if they were my employee's.

Don was super efficient and helpful with my process and support of some billing confusion that I had ! Yotpo overall has useful options for growing and supporting a business

Great customer service by Don. Quick, easy and well guided support. Thank you

Big shoutout to Djan Their expert assistance made getting my account verified a breeze. Djan's professionalism and quick responses were top-notch, making the process smooth and efficient. Highly recommend their stellar service, especially with Djan on the team!

AJ T was so kind and helpful in the chat. He helped me with my questions and showed me just how I asked. He already knew what I needed as soon as I sent my first message. Just started using this app and so far so good!

J'ai très bien apprécié la rapidité de Elijah dans le traitement de ma requête.

@AJ T was really helpful and gave the help that I was expecting!

Excellent service from Dale!

Great app! Great ROI! Great support!

Marnie was super helpful!

I RECOMMEND THE APP, IT'S EASY TO USE AND THE CONTACT TEAM ARE FLAWLESSLY HELPFUL. I SPOKE TO SOMEONE NAMED ELIJAH AND HE HELP ME VALIDATE TOLL-FREE OPTION. THANKS FOR THE HELP

Marnie replies so fast and gives amazing information!

TL;DR: Their Premium is highly not recommended. Over-promised and under deliver. This YOTPO is a complete disappointment and not recommended. The admin interface is a nightmare to navigate. Too many confusing reps and a dumpster fire of code in the web reviews widget make matters worse. The promised platform synergies are nonexistent. SMS Bump is a usability disaster, and even meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.

Has been great since I began using it! Had one issue with text campaigns and Joann C quickly resolved the issue! Excellent customer service!

PL was a big help to me. she was fast and knowledgeable.

I TRULY APPRECIATE John D, assisting me today. He answered alll my questions well.

Quin did a great job helping me validate my policies. Thank you for making my experience so pleasurable. :-)

Regie answered and solved my problem quickly and effectively ! Thank you for your help

This app has helped me with sms and email marketing, it comes with templates you can modify, and they don't charge much for their services. Customer support is also very responsive and helpful, Quin Shiena G helped me resolve my issue of a failed campaign status. I am very satisfied.

Great, so helpful

AJ T was a great help, great explanations about the app and a very reactive response. It was pleasure dealing with a such a great service.

I love the customer service! John D was a great help and was super fast! Thank you so much!!

Regie helped me out! Thankyou

PL was an absolute pleasure to work with. She was able to assist with me getting setup with SMS notifications and she was very informative and patient. Much appreciated :)