Reviews for Yotpo Email Marketing & SMS

Fast and simple. My friend Regie had 10/10 customer support and service!

Very helpful and supportive, aswell as patient. Great app!

Marnie is the bees knees!

I reached out to customer service to get my account verified and Quin was a great help with getting me set up quickly.

I can't express how grateful I am for the exceptional support I received from Quin and the entire Yotpo team. My account encountered a temporary block from sending emails, which was a huge concern for me and my business. Quin promptly stepped in and resolved the issue with remarkable speed and efficiency. Not only did Quin resolve the problem swiftly, but her communication throughout the process was outstanding. Quin kept me informed at every step and ensured that my concerns were addressed promptly. As for the Yotpo Email Marketing and SMS app itself, I've found it to be incredibly powerful and effective in reaching my customers. The ease of use and robust features make it a must-have for any Shopify store owner looking to enhance their marketing efforts. I highly recommend Yotpo Email Marketing and SMS to anyone looking to take their marketing strategy to the next level. And if you ever encounter any issues, rest assured that Quin and the fantastic support team will be there to assist you every step of the way. Thank you, Quin, and thank you, Yotpo, for providing such an outstanding product and support experience!

Absolutely fantastic experience! John D provided invaluable guidance on setting up email & SMS and even scheduled a personalized tour for us. Outstanding customer service! :)

THEY RUINED OUR BUSINESS, BEWARE, STAY AWAY!!!! This app is BROKEN 100%. 1. They sent abandoned cart emails with discounts to customers who DIDN'T ABANDON A CART, THESE CUSTOMERS JUST PURCHASED AND ITEM AND THIS APP SENT A DISCOUNT TO THEM AFTER THEY PURCHASED THE ITEM! HOW AWFUL IS THAT GOING TO MAKE OUR CUSTOMER FEEL? 2. They didn't send abandoned cart emails to customers who actually abandoned the carts. Their support team said the customers need to opt in twice or the app can't send abandoned cart emails. They don't work when Shopify triggers abandoned cart events like usual marketing apps do. IF YOU HAVE CUSTOMERS THAT HAVE ALREADY SUBSCRIBED TO YOUR EMAILS OR ALREADY PURCHASED SOMETHING FROM YOU, THIS APP WON'T SEND ABANDONED CART RECOVERY EMAILS TO THESE CUSTOMERS. Even previous customers add items to their cart and abandon the cart, but this app doesn't send emails to these types of abandoned carts. The worst thing is the customers who have already subscribed to emails should click the 'send offers via email' option in checkout for this app to send abandoned cart emails!!! WHO'S GOING TO OPT IN TWICE AND SAY PLEASE SEND ME ABANDONED CART RECOVERY EMAILS??? WHAT'S THIS LOGIC?? 3. The email editor doesn't work with high-res displays (they are so common these days). Customer support told me to change my whole laptop's resolutions to a lower value so I could use this one single broken app, when I did it all the apps on my laptop looked stretched and weird. What kind of solution is this? 4. AWFUL CUSTOMER SUPPORT. They will give you stupid solutions just to make their app work, and they treat you like garbage. SERIOUSLY STAY AWAY FROM THIS APP IF YOU DON'T WANT TO LOSE YOUR CUSTOMERS' TRUST AND LOSE SALES. SHOPIFY SHOULD BAN THIS APP. I'LL WRITE A MESSAGE TO SHOPIFY AS WELL MENTIONING THE DAMAGE THIS APP DOES. I hope this review will save someone's business and that you won't go through this horrible experience we had to go through.

Hello there everyone through setting up my account for my store I had a brilliant assistant by the name of Quin Shiena G Very supportive and Helpful Thank you very much! :) Ben

John D was amazing in helping guide, interact and get approved our SMS marketing! Highly recommend this service as it drives consumers to our site and increases our revenue 10x (data proven)!

Outstanding customer service thanks to Joann C.

Great customer support, fast and efficient, Quin really helped me out!

thanks to Joann C for his quick help

Joann C was very helpful helping me transfer my funds over to another account

I cannot recommend AJ highly enough! From the very beginning, AJ demonstrated unparalleled professionalism, creativity, and dedication. Not only did they exceed my expectations on the project we worked on together, but they also showed a remarkable ability to adapt and innovate under pressure. AJ possesses a rare combination of technical skills and interpersonal abilities, making them an absolute pleasure to collaborate with. Their commitment to excellence is evident in everything they do, and they consistently go above and beyond to ensure the highest quality outcomes. I would gladly work with AJ again and encourage anyone seeking top-tier talent to do the same. Five stars all the way!

Quin was awesome!

uygulamayı ilk defa kullandım ve eksik kalan birçok konuyu tamamlama sabırla yardımcı olan 'QUİN' e çok teşekkür ederim . senin gibi bir profesyonelle tanıştığım için şanslıyım Quin .başarılı uygulama.

Great and quick customer service chat. AJ T was very helpful and fast to respond. Appreciate the help.

Quin, PERFECT ASSISTANT

Marnie was very quick and helpful when I needed assistance! Thank you!

Joann C was very patient and helped/guided me through everything I needed lovely support and service!

glitchy interface and nobody fix the bugs for years. it is savage AF contacting support almost every day. useless

Quin was prompt and great. This experience was a lot easier than I expected and using the application in itself is easy once you get the hang of it.

APP is very intuitive, customer service and speed were great. Appreciated Quin's assistance

I would recommend this app because it does the pre-game work for you and it's a wonderful tool for any business to get ahead. I worked with a rep, John D, and he was able to help me by answering my questions and providing with information needed to assist in resolving my technical issues. Now I am email to send my customize emails to my customers without hassle. Thank you John D!! Lakisha

Quin was really helpful in setting up and helping me verify the account. It is an easy process and the service was really good. I would recommend using the app for sure!