Reviews for Yotpo Email Marketing & SMS

I've started using Smsbump and had some problems with setup and going through all the compliance for TCPA and GDPR. I wrote to them and HARRY, who was super helpful and patient with me, took his time to help me out. I am on the free plan right now but still, they delivered the best service. I will go to the paid plan because I felt the "care" for their clients. Thank you Harry and thank you Smsbump!

Thank you, really helpful!!

Nice to have an app like that. It really helps to increase the ROI and to reach the abandonned cart

Awesome app, brilliant customer support! It brings in the revenue so who can ever complain about that

very good service, very useful app

I had a problem adding this app to my dev theme. it took like 4 days to figure it out because i was so busy. I'm just thankful that they were so kind and were so patient enough to work with me. Thanks again, much love!

Great customer service and the rates are reasonable. I would recommend them to my friends .............

Great ROI , friendly customer support and quick to respond. definitley recommended. Was easy to setup asswell.

Excellent service with great customer support. Free tier provides a lot of features out of the box. Would recommend!

I am very happy with SMSBump. When I first installed it, there were some issues but SMSBump customer service was very helpful in addressing those issues. Don't even think of scaling without an Abandonment Cart flows.... You will be leaving a lot of money on the table. This app is a game changer. Highly recommend!

Gran app para recuperar carritos abandonado. Prácticamente se paga sola, los gastos son ínfimos en relación a los beneficios que nos reporta. Gran atención al cliente.

Great when it works, but seem to have bugs somewhat frequently. The team is very responsive though and addresses them quickly when notified.

Fantastic customer service. Great app features. Whatever I need is resolved quickly and professionally. There is nothing more important in my business and the businesses I work with.

Great customer support. Responds in less than an hour! Not to mention their features are superb and really powerful!

I contacted the support team 2 am because I needed help to activate my account and they helped me anyway! Great support service!

Excellent! Helped me so much. Also the customer service is the best I have ever seen. Thumbs up for SMSBump!

They have a super fast service and very friendly customer support in helping me set up and validate my account.

I used this app to send text marketing to my customers. This app is absolutely inefficient. I paid for texts to be sent to my customers and the texts never went through. I contact the support team and they told me they were having technical issues but could not provide an alternative solution. It takes tech support at least 20 mins to respond to your LIVE CHAT messages even after you can see they have read the chat. Very slow and INEFFICIENT. Don't waste your time on this app...very frustrating experience. I also used this app to send abandoned cart text messages and for the first time ever, my abandoned cart recoveries hit a low of 5%. My recovery was always at 7% or higher. SMSBump is the worst!!!

Extremely useful. I think it's impossible not to see an ROI with this app. Definitely worth every text!

I integrated SMSBump with my Justuno pop-up... the integration seemed to go smoothly as Justuno accepted it fine. I noticed immediately that I have an issue as I signed up to test my own pop-up and I haven't received the initial welcome flow. I checked SMSbump and my information is there so not sure why it's not starting the flow. I have spoken to 2 customer service reps & I haven't had the problem solved yet. This has been going on for 2 weeks. I'm starting to get a little frustrated as now I'm not getting responses to my to follow up emails. Hopefully this is a glitch and it all turns around.

just started will see how it goes, great customer service always helping with a real life person with any concerns within minutes

Great App, great customer support and very helpful! The abandoned cart flow helps me to recover lots of oders.

The application is perfect, it does a perfect job, without any flaws. I am especially delighted with the support they provide, at all times, they are very kind. All recommendations, every part.

Paid their fee, then was told we could not upload current customers. We asked them to issue a refund and they denied. Waste of money for us.

Great app! Clean and easy to use! The features are fantastic and SMSBump is a necessity for all our Shopify stores, often experience 1000% ROI!