Reviews for Yotpo Email Marketing & SMS

Excellent Customer Service from the Team, Easily understand my issues and helps promptly and precisely

This app has amazing potential for any store. The customer service is also on point. You won't be disappointed.

Excellent app! We see a huge ROI on all of our text campaigns and our abandoned checkout automations have brought in an extra $100k+ in revenue.

The app is easy to use. The customer support is awesome. The support team help us to onboarding fast and easy. Love it

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Très content de cette application, service client très réactif, et ma rentabilité explose avec ça !! Hyper efficace, vraiment bien, cherchez pas plus loin, il n'y a pas mieux.

Un service client au top, Surtout Harry, il ma aidé rapidement. En général, il sont très rapide et très efficace, je recommande

still cant figure out how to tie it in with shopfiy it tutorial when to fast now it wants a 100 characters what that about

costumer service is beyond amazing. if you ever have a problem just chat with them they'll get to you very very fast. radly helped me solve my problem within 2 minutes.

The team was really helpful in helping me this up. Unlike most apps where you have a hard time finding help these guuys are super resposive

Good App and amazing customer service, they really helped me figure things out. I highly recommend this service

I used the app not as marketing tool to contact customers, but to notify staff/admin via SMS of new orders. No intent at all to contact customers. To activate the app, they need to manually verify your site to see if the GDPR notes have been added on your site. That’s quite good- if you were going to contact customers in the first place. I couldn’t activate it because support (Angelica) said the app is mainly used to contact customers, and therefore I needed to make changes to my site for GDPR compliance (eg, opt-in, privacy, etc). I tried to explain that I do not plan to use it at all to contact customers. Further, I specifically do not want to add those language on my site because I don’t want to mislead my customers into thinking that I would actually contact them for marketing purposes. The support person kept going in circles about the app being mainly used for marketing, and I kept trying to explain that I would only use the notification for admin alert to process orders. They do have that functionality to alert the admin only, so why are they asking me to also use it to contact the customers when I don’t want to use it in that way?? It was so weird how they basically force you how to use the app, and that you cant use the app for internal SMS notifications only. Even if they have that functionality. Until now I’m still baffled.

The customer service is well worth it. Still getting used to the app but i would recommend to a friend :)

So far I have put SMSBump in all of my stores and plan to continue to do that. The app is already simple to use and if I have any concern the support team at SMSBump is right there to clear things up for me. SMS Bump is mandatory for me!

Nice Application with easy tools! I activated the tools within minutes and contacted the help team very quickly and efficiently. There are many methods of marketing and messaging clients. Thank you I really enjoyed your services!

This app is a MUST! However, if you have some other tools (upsells) and other things, you must be a little bit more advanced. Once you have it set up correctly, you will not regret it! Support is 5* as well!

Notifications boost sales up like crazy and the service is polite and simple with their instructions! Love it

Thanks for your good service and subtle and creative style in dealing with customers. easy app to use and nice services

I used this app to help validate my account. The process was quick and smooth. The wait time for help was not long at all.

Great, cooperative and professional customer service, they responded immediately, and solved my issue quickly.

Found it a small bit difficult to get the attention of support with a recent issue but when I did, I got there full attention and they were helpful & friendly whilst helping me resolve the issue. Thanks Mladen from online chat support!

I enjoy the walk through tutorials and the great support staff readily available, Its a professional tool designed so that even beginner's can figure it out. Although i would appreciate if they added other payment options such as visa or mastercard.

Poor customer Service.... App sent 3 texts in error and charged me 3 times t $90 a piece! They acted like it wasn't their fault......i wish i had a screen recording.... use another SMS app

Perfect app, 2000% ROi on average, never seen an ROi like that before and I really commend that application !

Great service!, They answer very fast when you have a problem or maybe want make any question it's so great! Thanks