Reviews for Yotpo Email Marketing & SMS

I asked for help to the service which is very reactive and attentive. Thank you Teodor who answered all my requests !

Hello. i have had a gerat experience when i experienced a proble, harry was there to help me and i didnt have a problem anymore.

Aún no la he usado pero quería dejar constancia del buen servicio de atención al cliente. Desde el principio me han guiado paso a paso por toda la configuración hasta conseguirlo. Comunicación muy rápida y fluida. Gracias

I had a major technical problem, and support was fast, professional, and made all the changes for me. The SMS bump team is very polite and respectful, which is very nice. I recommend them. Special thanks to Harry for his quality work.

mi hanno aiutato tempestivamente a compilare i campi della privacy policy con pazienza e gentilezza nel cuore della notte agent(KEANO M.) the best. thanks.

I like the app so far & they are patient and super nice. Very helpful. I do recommend, my subscriber list is growing fast.

So good app impulse so much your sales, the most important back end in my opinion. So serious personal like Rosen R. :)

I had a bit of hard time adding funds and validating my store. The customer service team were very patient, polite and amazing in helping me out with the installing the app. Great app and helpful customer support.

Good and quick response from the support to activate the account. Friendly and professional. I recommend.

Super simple set up and looking forward to making use of all the sms features to sell more products and continue to create a happy customer base.

todo bien en la atención sería buenísimo que funcionnaran en español para que fuese más expedito ....

This app is really good for sending out SMS newsletters and I can definitely see the results once I send out a text. Good pricing and helpful staff!

Discount Catholic Store

2022-01-15

United States

Harry was great! He was able to immediately meet my specific needs by allowing me to integrate the SMS-opt in during checkout.

I had some technical questions and it was all cleared very quickly and professionally. Great app and helpful customer support.

Still learning this app and all that is has to offer. So far so good and customer service is very helpful.

I highly appreciate the help of their support team. At first, learning how to use and set up all flow is a bit confusing for me. I had to ask them a lot and always receive timely response. Thank you so much for your great app and support!

It's so helpful for reducing abandoned checkouts at a massive rate. Also, there is chat support for 24 hours which is so rare for a Shopify app. SMS Bump is really the best app you can install on your store for sending automated messages

**UPDATE AFTER 3 years with service** Decided to switch to a much better platform, Klaviyo. It’s much better and less expensive. SMSBump merged with Yotpo and is trying desperately to integrate email marketing. It’s not good. Support team is a joke. Never really been useful. Generic responses. Don’t believe the “bonus funds” you get when replenishing your account. When you uninstall you won’t get any of them back. They expect you to completely deplete your account to $0.00 before uninstalling. Even if you’ve depleted and replenished your account dozens of times, the “bonus funds” stay in your account and never get depleted first. Overall, this app is costly, doesn’t have advanced email features, and comes with a subpar customer support. Clearly signs of a company who has grown to a point where profits matter over customer experience.

Very good support, they will help you the best as they can, thank you a lot for this very amazing app

Great service and fast response through email. They validated my account within 20 minutes. I will recommend this app

Awesome app and support and most importantly, insane ROA. Couldn't ask for anything else. Keep up the good work.

Very good app with very good and reactive customer service. I recommend it to every business owner. it's a 5/5 from my side

Fast service response! I appreciate the timely help and follow-up. I had questions about setting up automated responses and validating my account. Yotpo was quick to respond.

Application is sometimes buggy, but do the job. Support is too slow to process your issue. I even forgot the context of my issue when they got back to me....

Great customer support! Transferred funds from another store painlessly. I really appreciate the ease of use.