Reviews for Yanet: Returns and Exchanges

We’ve tried multiple returns management apps for our Shopify store, and Yanet: Returns and Exchanges is by far the most intuitive, cleanly designed, and feature-rich platform we’ve used. It streamlined our return and exchange process, saving us hours in customer service each week. What truly sets Yanet apart is the exceptional customer support. A huge shoutout to Alex, who went above and beyond to help us customize the return portal to match our brand experience. He responded quickly, answered every question with clarity, and ensured we were up and running smoothly without delays. If you're serious about creating a seamless, branded return experience that enhances customer trust and loyalty—this is the app to go with. The team behind Yanet clearly understands what merchants need. Highly recommend! — Jaazi International

ALEX HELPED ME OUT WITH EVERYTHING SETUP WAS DONE IN NO TIME

Update 6/4 Still no communication on the issues. Looks like a decent app but we have bneen unable to update any of the emails that would have gone out. 2 stars at it looks decent but has some serious issues with customizing even the emails.

I recommend it, amazing app, fast support!

I was looking for an app to handle returns for our customers, and after a lot of searching, almost all the apps were paid. But to my surprise, this app offers the same features as the paid ones. The app is truly excellent, and the customer support is also outstanding and very fast. So, thank you very much!

Alex helped me guide through my setup very politely.Thank you Alex

Looking great so far, Alex was super helpful. Looking forward to getting it tricked out.

Tracy is very helpful person

Excellent app for managing returns and exchanges and amazing customer service

Anita helped a lot to setup the app. Amazing one!

I've checked several similar apps, but I was surprised that the app provided almost everything for free. And when I asked the question via chat, the support guy - Alex was super quick in his response and helpful.

Easy to setup and just what we needed to make returns and exchanges easier for our customers and affordable for us! Alex helped make the experience super smooth.

Tracy est agréable et très efficace. Mille mercis !

amazing support they unlocked everything for free for me

Honestly, just what we had been searching for and the support team is quick to respond and provides help, especially Alex

Loved the app. The interface is so simple. Special mention to Alex, his timely response and service is incredible. Highly recommend.

Very quick support, and alex the agent was very supportive.

Alex was incredibly helpful and responsive whenever we needed assistance. His support made a big difference and ensured everything ran smoothly. Great experience!

The app is all over the place. While it does allow reasons/image attachments, and is free, you still lose money because the app doesn't make customers pay for shipping labels or deduct them from the refund amount. The support team is inconsistent with their replies too, and they lie to you just to go on about their day (yes Tracy, I'm talking about you.) Don't use this, you're just going to lose money with this app.

Thank you Alex for your assistance. Very quick response

Alex from Support answers very quickly

Thank you for the support Alex and this app is very nice, it's the best app, he always responds, is patient and the app is simple and translated into all languages ​​to start with, it's perfect, I recommend it 200%

Easy to use app and Alex is very helpful with any queries I have

Incredible Support & Seamless Experience! Yanet: Returns and Exchanges has been a fantastic addition to our Shopify store. The app is intuitive, efficient, and makes handling returns and exchanges incredibly smooth—exactly what we needed to elevate our customer experience. A special thank you to Alex, who personally guided me through the setup process. His support was prompt, knowledgeable, and genuinely kind. It's rare to find such hands-on, human-centered assistance these days, and Alex made sure everything was perfectly tailored to our needs. Highly recommend this app to any brand looking to streamline their returns process with excellent support behind it. Thank you, Yanet team!