Reviews for Xeon ‑ Order Notifier

Troy Lee Designs

2020-09-29

United States

The Unfulfilled Order App is pretty easy to use and it is effective. The support team was very helpful!

Does what it is supposed to, easy interface and responsive support team. Happy with the app, recommend to any OPs/ecomm manager.

I haven't been able to find another App on Shopify that does anything like this or at this price. Easy and intuitive to set up. Customer Service is top notch. They quickly incorporated some filtering suggestions I made. Great App

Well, although simple, the app solved a real problem for me. I also needed a tweak to the app and the developer fixed this within no time. Excellent service!

Directions were not clear, but the help desk assistant was great!

Amazing and helpful app. Reduces customer support emails from customers by notifying them automatically about e.g. delays.

This app does what it says. Needed to update a large number of customers about their delivery status. Worked like a charm. Online support was good too.

This is such a great app and just what I was looking for! The service was fantastic I was on a video call tutorial within minutes as I struggle with technology a bit. Couldn't recommend more!

Works great and is super helpful for tracking unfufilled orders and even sending messages to your customers automatically. The creator even added extra features for me.

This app does what it says well and is easily customizable, the support guys are really helpful and have even added another feature on request!

We reached out to the developers about incorporating a "test email" feature, and they had it up and running within 48 hours. Great support! The only other thing I would love to see would be the option to add a logo or header to give the emails a less generic look. But otherwise, this app works well and is easy to use

110% recommend! Best app I have downloaded. It takes off all the pressure of having to emails if their orders is going to be late. The support you get from this app is literally the best you could ask for. I have over paid apps already and nothing compares to the service that I have received from this support team.

This app is great. Completely worth the price. We use it to auto-notify people when their orders haven't been able to be completed in a timely fashion. It's been especially useful during the COVID-19 epidemic when our shipping department is temporarily closed for a 4 week period.

Great app and support from the developer. Highly recommended to anyone looking to send mass emails to customers with unfulfilled orders.

This app has been extremely helpful to our team! It ensures that we have a reminder when orders are left unfulfilled. This has resulted in an increase in satisfied customers. Additionally, the support has been super fast to respond to our inquiries and has made all adjustments we have requested without hesitation. We truly appreciate this!

Simple to use and SO helpful. As a small business owner, I rely on this tool to keep me out of relationship trouble with customers over shipping issues that crop up from time to time.

This app is super simple to use and give us control of order which is over the expected delivery date. Very helpful support with short respons time.

Excellent App for helping never miss an order fulfillment date. Great support as well! Very easy install. I would highly recommend.

Update: Requested a new feature to include itemized links with notifications. They responded & implemented in less than 10 minutes. These guys and this app are brilliant. Great App. AMAZING Customer Support! The most impressive response time I've ever seen in the App Store. ON WEEKENDS even!! Response time: On average ( including weekends ) 10 minutes. App does exactly what it says - notifies via email of unfulfilled orders which I have set to 2 days. Clean email notification displaying all unfulfilled orders over the course of a 2 day period which can be adjusted to your preference. This app was in response to an email request I sent about their other app. Not only did they respond quickly to my suggestion but built this app from that email. Blown away! https://laurenmoshi.com