Reviews for Xeon ‑ Order Notifier

I use this app for multiple auto shipping updates, my shipping times are quite long and this is a must have for customer pushback. Love this app, such a good find.

great

App freezes while doing a job, has been stuck for 2 days, nothing works. Contacted support with no response.

This takes away a lot of manual admin work, checking orders and notifying Customers. Saves a lot of time and gives the ability for excellent proffessional Customer notification. The set-up and configuration is easy. Great app I would definitely recommend.

Awesome way to inform many customers at once! A lot of customization options to filter which orders to send an e-mail to and a good price to boot.

I used this all to send emails for the delayed shipment, customer service is great too. highly recommended

Very useful app, does exactly what I need and the automation takes worry away. I just tag orders, set up a new notifier based upon certain criteria and away it goes!

We've been using this app to notify customers when an item is temporarily back-ordered, and we find it simple to use and very customizable. Highly recommend.

This app is exactly what we needed to make sure our customers and staff are clear on order lead times. It's worth every penny!

Very useful app, cheap and "light". We tried Shopify Flow that can offer the same feature for free BUT we lost several points of website speed (28 to 24 immediately), which was a huge mistake. Drop in conversions etc... Better pay a little bit to keep a faster loading website.

This app is great to help us manage our open orders we haven't filled as quickly as we would like as well as tell our customers we are still working on their order to give them reassurance.

After installing the app and selecting the notification settings, it didn't send any notification although the system shows some unfulfilled orders. Sent a message to the support team and didn't get any response, I have uninstalled the app.

App doesn't work, I have created a notifer to ping out to all unfulfiled orders and it just isn't sending. We have hundreds of unfulfiled orders that we need to notify and this app just is not working, and support are not responding.

I have contacted many times and reported that emails come as spam to customers, sometimes the emails do not arrive at all. At first they said they would help. Unfortunately I don't get a response anymore. I talked to another programmer about it and he knew where the problem was. Because you have the option to enter an email with the sender, it will be recognized as spam. Even if you enter their own email it will arrive as spam.

Great app with a lot of potential for automating basic tasks along with order delay notifications which is a must.

All the emails are going in SPAM for staff rules, Tried to contact them 4-5 times, no response. I have ..... (1 Star) ---------------------------------->Edit 2: Now they are responding, Changing it to 3 stars, though the problem is not resolved yet. Edit: They implemented the changes finally. Thanks for the help

Saved us a TON of time to see which orders were on backlog! Easily customizable and customer support is great.

I used this app to help me update customers. I am a dropshipper and some orders take longer to fulfill so the app helps me keep customers updated BEFORE they contact me questioning "where's my order?" I get anxiety when customers contact us asking about their order that's taking long or doesn't have a tracking number yet. This has helped ease my anxieties about the whole process. Customer support is very responsive. They will usually get back to you within less than 24 hours.

Unfulfilled Order Notifier is a lifesaver! I use it remind the entire team of any orders than haven't yet been fulfilled. Their service is also outstanding.

This app did exactly what we needed it to do, reach out to our unfulfilled orders and advise our customers of the status of their order. It was quick and super easy to use. Support for the app was fast and efficient also.

VEGAMOUR

2021-02-08

United States

It is very straightforward and easy to set up and support was quick and helpful when I had a question.

Abhishek was so helpful!!! He did am amazing job explaining the app to me! We are looking forward to using it soon! We will be using this app to notify customer when their orders have no been fulfilled after 5 days.

This is a very good app to use and very easy to set up. I faced a small issue which was actually a mistake on my part and sent an email. Within a few hours, I got a response and a google-meet was quickly arranged where I shared my screen and the troubleshooting was exceptional. The support I got was very good and so this app is highly recommended.

This app is perfect and the customer service is amazing. A rep responded immediately and offered to set up a google hangout where I could screenshare with the rep. He was able to help me perfectly and was incredibly patient and helpful. Some of the best customer service I have ever experienced

Very useful app for both internal and to customer automation of communications. Great and very efficient support. Recommended.