WhatsApp & Helpdesk ‑ MyAlice
Multi-channel Helpdesk, Live Chat, Agent Management & Chatbot
9 Ratings
5
Media
About this app
Increase sales through WhatsApp & other DMs. Send campaigns and automate order-related notifications
Your customers are on WhatsApp, Instagram, FB, Line, Telegram, Viber, and other messaging channels. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. How are you converting those to orders? Convert those shoppers, and retain them longer, with MyAlice — the sales-focused customer service platform for growing eCommerce merchants. Easily migrate from Gorgias, Zendesk, Freshdesk, Reamaze, Tidio, Richpanel, Wati, Zoko, DelightChat, and SuperLemon.
- Live chat and social channel widget for customer support and increase sales.
- Prioritize WhatsApp, email, chat, and social comments/DMs in one feed.
- View, edit, and cancel Shopify orders without leaving the MyAlice customer view.
- Send personalized WhatsApp broadcast campaigns to your customer lists.
- Use WhatsApp to recover abandoned carts, automate checkout reminders, and more.
Categories
Store management
Key Benefits
- All channels in one inbox: Manage customer support on Live chat, Facebook, Messenger, Instagram, and WhatsApp, and find all your Shopify orders in one place.
- Manage orders from inbox: Find Shopify orders, customer details, and product inventory right in your inbox. Update, cancel or refund orders without switching.
- Automate with AI Chatbots: Save time on support by automating up to 50% of your repetitive queries with NLP-trained chatbots, and ensure a 24/7 storefront presence.
Pricing Plans
Free Plan
Free
- 100 Monthly Active Users
- Upto 3 users in a team
- Upto 3 channels
Kickstarter Plan
$15/month
- 150 Monthly Active Users
- $0.15 per extra MAU
- Upto 3 team members
- Upto 3 channels
Startup Plan
$50/month
- 500 Monthly Active Users
- $0.1 per extra MAU
- Upto 5 team members
- Upto 5 channels
Business Plan
$300/month
- 5000 Monthly Active Users
- $0.09 per extra MAU
- Upto 20 team members
- Unlimited channels
