Reviews for Webkul Product Auction

I used this app really good also support the team well. I assist for help he really helpful of me thank you support team and Product action app

After testing all three auction apps available in Shopify's app store, I found Product Auction to be the best. As many of the reviews indicate, the developer's support was needed to run the app. They gave me great support to fix the issues that were probably theme related. It would be even much greater if the setup manual was more detailed, especially for the front end configuration. Editing code is often very tricky and the liquid files and templates vary depending the theme used. Some of the customization can be easily and safely done by Online Store 2.0 features. If you encounter any issues when installing the app that you find difficult to resolve on your own, please do not hesitate to ask developer's support. They are highly skilled and talented and can provide you with solutions.

I have not had the chance to use the app yet but the customer service is wonderful. I contacted support, asked for a one on one meeting, and was talking to Ayush Kansal within the hour. He was able to answer all of my questions, guide me through some of the setup process and went above and beyond to accommodate all of my requests. We will give the app a review once we have the opportunity to run a few auctions.

Setup was easy, and I just had my first support ticket and the chat was super fast and responsive and got my issue solved within minutes. Really liking this app so far!

Great app and great service - works as advertised on my site. It's a very complicated app so some work may be required for your theme.

I have had this app "active" for 6 days...have sought support for several fundamental issues...major fail. The "add to cart" shows up no matter what configurations and options are introduced and the auction window is obscured on Shopify in standard Chrome desktop configuration. Then there is the warning of configuration "Need to (re-)configure Authorize.net details to make auto payment from auction winners" which pops up but there doesn't appear to be a direct method to resolve. I sent emails to 3 different webkul email support addresses 5 days ago and have had no reply. My "trial" of 7 days is about to expire and I have not gained any confidence in this app....

I just went to install this app and it failed. Nothing shows up. This is not production ready what so ever and this is coming from a developer's perspective. Now I have to develop one from scratch for a client...

This is a review for the customer service. They went above and beyond to make sure the app was installed correctly and walk through all of my questions. They even stayed passed working hours to help. Really great. I am just now starting to use the app and will update this review when I have had experience with it.

I love this app. Our store has used it for a few years now. The tech customer service has always been good, but now the responses are even more timely. (The time zone issues seem to have been resolved.)

Support is top notch! You can schedule a video conference call and they will help you out! Ayush was a huge help in getting my auction up and running!

The customer service is amazing! They've helped me through all of the issues I've had. Dealing with the timezone barrier is frustrating, but once we're able to connect I've never had an issue getting anything sorted out!

The app performs great and does everything it needs to for a smooth auction. The support service is amazing! They'll guide you with ease.

Had no idea what I was doing and your Customer Service walked me through it and solved all my issues. Thank you so much for all you help.

Takes some time to configure and understand how the app works . It is limited but short of paying out BIG BIG bucks for full on custom code what you gonna do ? If you need a website with aucitons on a budget i would defo consider this app as a starting point. Support do get stuff done. I suggest speaking with them up front . Do not lone ranger it haha :) We have this app fully running with weekly auctions . Does the job :)

Trying to figure out the code placement on a custom/nontraditional theme was quite the challenge, however, the support team was top notch! Not only that they helped with all of my problem areas, but they also provided screenshots of what they did and where they did it! Insane! Thank you, Ayush for your help!

i was charged 4 months for junk this people, took my money $120 when i only used it during the 7 days free trial and ask one of their agents to cancel it the app is terrible for auctions, doesnt even have interval time in between products, the only option is to list all of them at the same time. also, good look trying to reach them, this app was advertised as a USA product not Asian country INDIA, so i had to setup an alarm at 1am to talk to an agent. the app doesnt even allow you to list in bulk like ebay you have to watch youtube videos to understand their nonsense WOWWW csv files that if you're not familiar with it, is over! im disputing this charges right now i need a full refund of $120 because i only tried to used for not more than 2 weeks

Just the best customer service I've seen so far & the way the app displays on the site is amazing! Highly recommended!! 5 Stars all the way!!

I can definitely recommend using apps from Webkul. Quick and good service if you experience problems or want to make changes

The app is great! I am user from Japan. To tell the truth, it would be grateful if the app is also translated to Japanese automatically. Supporter is friendly and they always try hard to make the better app the match the customers wish. We will keep using this app.

This App is great! The support that is provided is fantastic. Ayush our support technician was always willing to go the extra step to make sure our needs were met at all occasions. Really would recommend to anyone wanting to install an auction feature onto their site.

6th Sense Fishing

2021-12-30

United States

The support we received was great! We would highly recommend! Quick and seamless app and everything we had issues with was resolved in a timely fashion.

I would absolutely recommend to use this app. Not only the function, WebKul is very devoted to supporting our issue and organizing our store. Response from support is quick and accurate. In addition, WebKul has so many app released in Shopify and each app are compatible to use simultaneously in the same store. Also, new app, new function is continuously developed and WebKul will kindly accept request from customer and reflect our opinion to the new function. When you are looking for new function for the store, you should definitely search in the WebKul app!! We will keep using the app from Webkul.

Installed this myself, had one issue I couldn't get working, scheduled a call with support, and they had it fixed in 20 minutes. Amazing support for a $30 app!

Great help! Super fast and simple communication, understood what was needed and helped out ASAP! Thank you for making it easier for me!

Seriously SOLID support. They helped us make sure the app worked flawlessly with our theme. I'd give 6 stars if I could for that...