Reviews for UpPromote Affiliate Marketing

great support from Barney!

They are very responsive when you need help. Great with helping you build customers. Evan was a great help to me very patient, and took his time walking me through the system to better understand it.

Support is a 10/10. Super fast responses and always ready to help fix any issues

I'm really happy with this app and their support team. Most of everything worked right out of the box, and for the things that were a little more complicated, Selina was able to help me understand what was going wrong and to fix it. Everything feels really solid so far and I'm looking forward to seeing how our affiliate program affects our sales over the next couple of months.

rrrrr

i'm very happy to use this app, and i like the the support service ( evan ), he is just amazing with peoples

TallEarth

2024-07-18

United States

Solid app, highlighted by genuinely exceptional service. Shout out to Nick, Barney, Evans and Selina. Nearly around-the-clock service available - help with implementation, tech support, customization, etc. Super friendly and they all seem to know what's going on. If you're on the fence in choosing an app, I'd say the responsive service from this team could probably tip the balance, they'll make sure you get what you need.

As a newbie I had some important questions needing answers and some assistance geting set-up Tommy was very patient and understanding ... a great resource. Thanks Tommy

I have only just begun setting up UpPromote and so far things are working well. Selena on the in-app chat has been very helpful!

simple to use and best interface

good

Selina was very prompt and professional with her support. She understood my problem and found a work-around solution that allowed me to immediately fix it. Definitely 5 stars!

I want to extend my heartfelt thanks to Tommy for his outstanding support. He was incredibly friendly and responsive, addressing my issues promptly and efficiently.

Selina was so quick! She answered in under a minute. Helped me fix my issue in under 5 mins!!! Thank you so much!

Great Tool and amazing support, thanks Cassie!!

very user friendly and instructions are clear with great explainations.

Barney was very helpful! Great CS. The Youtube video tutorial links are outdated b/c they showcase the "old interface" of managing settings from the website merchaant acct, instead of managing all the settings within the shopify app. It was very confusing for me and wasted a lot of my time. please take them down, not helpful.

Cassie and Nick was very helpful. I needed help with customizing my log in and sign up page and they assisted me very quickly. I was pleased.

The support (Selina) is very nice and helpful!

Very good and easy to use. Very good customer service!!

The app was really straightforward and easy to set up. I like the customization options. Customer support was amazing too. Tommy was really helpful and responsive. My issue was resolved promptly.

UpPromote has allowed be to scale my business and build a strong community. Tommy from the support team has been amazing

GREAT SUPPORT

There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes. Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck. The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure. If the app fixes the back arrow or refresh button, it would get 5 stars as well.

Selina was quick to reply and gave me a solution that solved my problem right away. Always great customer service on this app. Highly recommend!