Reviews for TrustedSite ‑ Trust Badges

I downloaded this to help build trust and confidence with my customers. I love it and the customer support is fantastic.

The badge appears really small and disapears. I did not enjoy not workin it our. I´d have liked to have it bigger in the left botton and not disapear like it it.

I like that TrustedSite makes customers feel secure purchasing from my store. I had problems installing everything and had said so in a meeting with a sales rep from the company. After I told her I was having problems getting it installed on all pages, she told me there was a person in the company named Jay that would finish installing the program for me. He was very efficient and did a great job. I wish I knew about Jay sooner!

Very satisfied with the work done. Fast and professional! Understood what we want and what we need and taken into account!

This is a great app. I recently updated my theme and Jay made it real easy. He took care of everything. Very happy with TrustedSite.

After doing some research on and searching for a company that had an umbrella policy of everything in one, I found TrustedSite. I contacted their support team in regards to adding trust badges and certificates to my shopify store and Jay responded back to my inquiry. He provided excellent service that surpassed expectations and was knowledgeable on what needed done.

Beckers Best Shoes

2021-02-13

United States

I have requested support a number of times and they have always been helpful and responsive! Jay M. Support Specialist is very capable.

Huong Duong has very helpful and kind, he solved the matter within hours and we are very happy with the service provided. Thanks

Fantastic customer service and tech support, at least I feel worth to pay my plan fee. Needless to say, those trusted badges are important to the site.

I used this app to help me to increase trust in my site. I really like how it does works so easy and professional. You should know the customer support is one of the best I experienced online. I highly recommend this app.

Little Drops of Water

2021-01-12

Hong Kong SAR

We've been using this app since 2016 and recently we changed themes, so we needed some help from them to add the certifications...all done in 24 hours. Fantastic customer service experience!

Big D Vapor

2021-01-11

United States

We were concerned about ROI because this is not an inexpensive application. However, it more than pays for itself by boosting conversion, we have been over six figures monthly ever since adding this.

They were very helpful. My site looks so much more reliable now. You can check out my website and see for yourself. https://naturesarena.com/

Ponoma

2020-11-07

United States

Hi, We deleted your App from Shopify in August and didn't use your app 2 months (the last visitor you showed badges was Aug.3), but you continue to charge our credit card. Now, we installed again to write the review and pay your attention to the problem: Your subscription doesn't cancel after deleting on Shopify Account! Please fix it, stop Invoicing ($75) and refund payment last 2 months ($150). You write here about a bug in your system, which charges our credit card, and at the same time send us an email with a refusal to return the erroneously debited funds. Is that what customers should trust when you do this to your customers? Ok, guys, I have no time, but we'll request our bank to solve it. We will ask our bank to open a dispute - you will have to deal with it. Uri Ponoma www.ponomasteel.com ==================================== your reply by email on Nov.3 2020: Hi Uri, I'm sorry to hear that you're looking to cancel. It looks like you're past the 30 day refund window so we can't process that for you. I know we might not have been perfect in the past but can you let me know if there were any recent changes that have affected your cancellation request? With gratitude, Huong Duong Customer Care Representative

App doesn't work and all of their badges require an upgrade to a paid plan, except one. A complete ripoff and false advertising.

Spam, spam, spam and more spam. They'll try to shove their payed plans down your throat at abusive prices for the benefit of displaying a pesky notification on your site. They do not respect your option when unsubscribing from certain notifications and some you aren't even allowed to unsubscribe from. Good riddance.

WOW... WOW... WOW... I can't begin to say how thankful I am to the technicians. At first, I started with the free plan to test it out but then I decided to invest in my brand and I couldn't be happier. I was having issues with the coding stressing myself out, I sent one ticket and bam it was fixed and they did the whole setup for me.. THANK YOU GUYS SOOOOO MUCH..

I secure my website, good service and we will keep using it, not very good with words, but I think I said everything

This app does all it is supposed to do and both looks and works great. But the cost is kind of crazy ... i have about 1k++ unike visitors per day .. and i would have to pay 20$ per 1k visitors over 2k. So this would be a cost of 580$ per month++. I really like TrustedSite and Mcafee but it cost too much.

Good start for the free option with an upgrade path. The free option at least gives some sense of confidence with the floating logo.

We have been using this app for the long time and we are very satisfied with support and features of MaAfee Secure. www.flowerstationdubai.com

Almost all frequent buyer today prefer to have a site that they can trust and verified by an external organization. I hope they can make free plan more interesting and supportive towards startups instead of just a floating tab. Other than that, its great!

Top addition to the store, and the level of customer support is fantastic, I've just renewed for another year and can't fault them. Special mention to Huong Duong who couldn't do enough to help, many thanks

The support will be happy to help you with the most basic and simplest, anything outside of this this and there is silence if it's too technical. Until you pay the big bucks may then they may give you the support required. Even then I would be skeptical. Started off promising, ended up poor.

On est censés faire quoi avec seulement 500 visites dans le plan gratuit ? Pour avoir eu le badge visible moins d’une demi journée sur mon site, je n’ai même pas eu le temps de constater si oui ou non mon taux de conversion augmentait. De plus, les tarifs sont délirants et simplement inabordables. J’ai du mal à comprendre sur quoi ils sont basés... Nous recevons 25-30 000 visites par mois au minimum et au vu du prix pour ce quota de visites c’est sans nous. Avant de vouloir truster des sites trustez l’application parce que ce type de pricing ça ne donne pas du tout confiance