Reviews for Track123 Order Tracking 3D

For the past two weeks, I've encountered persistent issues with this application. Initially, the analytics dashboard malfunctioned, incorrectly showing orders as pending. After resolving this, the app inaccurately indicated that orders had been stagnant for two weeks, leading to customer confusion. However, upon verification through reliable tracking apps like 17track, it's evident that the orders are in fact in transit or being delivered. This application often seems to cause more confusion than clarity. Customer support does not care, have contacted them multiple times.

Awesome app, it works very well. Keep up the good work

The app is great to use

Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!

I like the app, but the customer service and app could use some work. On the main page, it says that you can remove the Track123 branding if you ask how to do it, but when I asked customer service about it, all they wanted was a review and then told me something like "learn the app better". I was a little annoyed, so I clicked on the app to look into it and found that there are more pages available to view under the button to open the app. I figured it out myself, no thanks to that representative. That was frustrating and unexpected. Why would you guys do that? (Mind-boggling!)

Appreciate how the free plan is sufficient especially for those on a strict budget

Great app, love it from day one.

Mi experiencia con track123: Es facil su instalacion Su configuracion Su menu es sencillo Facil de rastrear las etapas del paquete con claridad y precisión Y lo recomiendo si eres dropshiper, ya que te permite ocultar, la procedencia ya sea de china, aliexpress o de caractares chinos, ya que como dropshiper no es conveniente se muestren los datos anterios.

Fast and easy to use

One if the most useful apps for Shopify.

Great app! Love that my customers can track!

Overall its great app, but, it needs a lot of updates. Automatic system of tracking the orders isn't so accurate. I need to check every single order manually and update the courier tracking number that sometimes can be changed in the courier system even after order was sent. Some orders aren't syncing and still show In transit or Tracking added status even though they are delivered. Missing couriers in app list, for example FastHorse for Australia. Customer support isn't the most polite, they respond late and sometimes doesn't respond at all. For the last 3 messages I sent few weeks ago they didn't respond. Don't think they care so much about serving you as a business.

Great and reliable app that has helped my store with tracking! It's an All-in-One solution for tracking!

Not functional. I have been using the app for a long time now. It regularly stops syncing statuses, requiring an email in to support to fix it. No way to do this on our own, and absolutely no indication of if/when the app will start working. Having to double check all tracking information and cross reference, order-by-order completely negates the point of paying for a automated service to perform the same. Will be uninstalling as soon as I find an alternative. (Currently I have packages "stuck" in incorrect order statuses and not updating for 2 weeks and counting - no response from support although issue reported over a week ago)

RECOMMENDED

Works great

Work as intended, helpful and fast support

very easy to use does what it needs to do!

Nothing to complain about. Works perfectly

Wonderful app. Does the job perfectly and smoothly as wanted.

Great app, very recommended

It does the function they say they do and helps your website

Muy buena

einfache Umsetzung und zuverlässiges Service-Team

Perfect for what I needed