Reviews for Track123 Order Tracking 3D

Easy initial setup and out-of-the-box flow. Highly recommend to all Shopify store owners looking to meet GMC requirements.

Great service

mmnnm

ottima semplicemente

Great support by Salma

We installed Track123 on both of our Shopify stores and unfortunately it has been nothing but problems. The app does not synchronize data properly, and the functionality is completely different from what the description suggests. The listing feels misleading – it forces you into installing and paying for a subscription, only to discover that the app is unstable, difficult to use, and far from what was promised. We have tried contacting chat support numerous times, but as a store owner I simply don’t have days to spend explaining issues that should have been clearly described upfront. Even during normal business hours in Central Europe, chat often tells you to wait two hours for a response. That’s unacceptable when you’re running a business. The most serious issue is that the app provides false and misleading delivery information. We found out by accident after several days that customers were being shown incorrect tracking details – something extremely embarrassing and damaging for our reputation. Overall, the app feels unstable, unpredictable, and unprofessional. If Track123 wants to gain trust, they need to clearly describe limitations, fix their synchronization problems, and provide real-time support. Until then, I would strongly advise others to avoid installing it and wasting valuable time and money.

Mir wurde sofort weitergeholfen. Ich kann es nur empfehlen.

Fast and professional resolution.

Great experience receiving help with my tracking issue from Salma. She was patient and understanding when explaining to me (several times) what the issue was and how to resolve it. She was super friendly and helpful and made the interaction as pleasant as possible. Really appreciate it, thank you again!

Truly amazing, best customer support I've ever received - and best app! It seems you can do pretty much everything, at least we can do everything we wanted to achieve.

Goed.

We experienced some trouble with the paypal integration. Kaye has helped me perfectly thoughout a couple of days the resolve the issue as quick and as good as possible. Really an outstanding service from their side! We're very satisfied!

Excellent service, it completely relieved my stress

Amazing staff support! Always gets my case sorted out right away

Fantastic customer service from Salma helping us get the app setup!

Good and Easy to use!

Easy to use + customer service 10/10

n

Their support is very quick and helpful, and we are very happy with their app and service. Highly recommended.

I had issues verifying my sender email and the consultant Salma helped me very professionally. I quickly typed my issue in the chat and received support right away. After a few configurations my issue was solved.

Mehr infos und genue angaben zu den order gebühren

جيد

The app itself works well and has great potential. We initially ran into issues with product recommendations and DNS verification, and at first the support process was frustrating with a lot of back-and-forth that didn’t resolve the problem. That said, everything has now been fixed and is working as expected. The app is performing solidly, and we’re glad to see the improvements. If support continues building on this progress with clearer, more direct communication, this could easily become one of the strongest apps in its category. Hi there, This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most. I want to confirm that both of the issues you raised have now been fully resolved: 1. The product recommendation problem has been fixed. 2. The email verification via DNS has also been completed successfully. Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward. We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations. Best regards, Track123 Team

Salma had a quick response time and immediately solved my issue. A solid 10/10 using this service for those whose goal is to quickly setup an online store and start selling!