Reviews for Tipo Product Auction

Wonderful app and they are quick and courteous with support

Very intuitive plugin and the best support experience I've ever had. Thanks again to Laura for helping me in such an efficient way.

We've been using this application for three years now. It is the best auction application on the market. The feature that sold us was the automatic bidding. It works wonderfully. The vendor does a great job addressing all of our issues in a timely manner. We have also provided many suggestions that they have implemented. Just a few of things that I'm not happy about. 1. They changed their pricing plan from # of auctions to # of auction orders. These orders increase drastically. 2. Every year, we run simulated auctions to ensure that everything is working and these count against our orders. No way to run simulations for free. 3. Bi-lingual experience is not the smoothest. If you are on any page and choose to change the language, the context changes and you are re-directed to the home page. You don't stay on the page you were.

It's the most intuitive app and most straightforward to install! I tried the others on the Shopify App store and all of them require expert/engineering knowledge to set up. I quickly uninstall the others and was delighted with the Tipo one. Also I had some minor things that I wanted to tweak and the support from Laura was awesome. Prompt support, very dedicated person. I highly recommend this app for auction.

I had a small hiccup on launch, but within 30 minutes Laura had me squared away and my site was set!

Video on how to start an auction was useless. Creating a "Profile" was easy but then the tutorial stopped there. No explanation on how to create a product through the app, create an auction, apply a product to a profile, or whatever else needed to get done to actually create a live auction. Don't have time to ask support how to figure out their unnecessarily complex process.

This app is easy to set up and very easy to use. I had a little problem, but the support team resolved it right away!

I’ve tried two other auction apps and they were awful. I almost gave up and just went to eBay, until I found Tipo! It worked perfectly, with only one issue that support fixed immediately. It’s super easy for the seller and the customer to use. I’m sooo happy to have found this!!

Although we've had some hiccups with the app and it took us a bit of time to get through the support team to be understood on the issue we were having, once the right person landed on our request, it was fixed quite promptly and they solved our issue so we could continue using their app for our auction. Thank you!

Very useful app if you want to use auctions for your products. Moreover, the support answer quickly to our demands.

We are very pleased about the customer service. It is fast and friendly. We asked about some modification and the programmer did the job in two days. That is something we appreciate a lot. We tested some auction apps and we think that tipo meets our expectations at best.

So far so good! the support was on point with the trouble that we had for setting up a new auctions! thanks again guys!

Really nice app that is very easy to use. Hooked right into our system without issue. I had a question and customer support was very responsive. I recommend running a separate auction for each individual item, but they are very simple to set up. Highly recommend to anyone needing a simple Auction app!

Overall this is a decent app compared to the other auction apps. Pretty simple to use and set up. The most serious drawback is that is if you are running multiple item auctions the app creates draft invoices for EACH lot and automatically sends to customers for payment, no way to stop it. If a customer wins more than one lot an invoice is generated and sent for every single one individually. At the end of the ENTIRE auction all multiple lot winners need to have a consolidated draft order listing the lots and price to pay. No way is someone winning 5+ lots and having to pay each individually. ** Update - Support is great and reached out immediately. We did not find a complete fix to this but they were able to disable sending the draft invoices to the customer. It will create "Open" draft orders that you can then edit and send to the customer manually. You would still have to consolidate the draft orders manually but you can make your customers happy by only sending one invoice for the multiple lots won. This had to be disabled by Tipo as well as the checkout now popup that shows up if the customer is on the page when they win the auction. You will also need to either A: disable the "He (she) has won an auction" notification or B: remove the complete purchase button from the notification email template in the notification settings of the Tipo app. A staggered lot start time would have been a nice feature so they wouldn't all go off at once. You could use popcorn bidding but they still initially all end at the same time if no one bids. Auction results disappear from the product as soon as it ends. Would be nice to leave the results up for x amount of time so bidders can review the lots and see what they went for. The Direct bid and automatic bid boxes being separate is confusing to bidders. Bidders are using the bid directly box not realizing they are not placing a max bid that will place bids when they are outbid like the automatic or proxy bid box. IMHO this should be a single box where bidders can just place their bid and it will increase the bid automatically to the max only when being outbid. I did adjust the settings translations to add a warning to each of these boxes to help with confusion for now. Sometimes the auction widget lags on the collection page. Takes several seconds to populate all the while showing the original item price. Make sure to set all of your auction products to $1 if you don't want people seeing the price you originally had on the product. Overall the app is ok, easier to setup than some of the other options and there are not that many options. Will keep this around now instead of using one of the other ones. Support is top notch and helped me with my problems within a couple of hours. Thank you for that. You have yourself a customer ;)

Great app! Very easy to set up and use. It integrates well into the system. Combining winning bids by one customer would be very beneficial.

Easy to use and set up. But this is only for sites who will have few auctions, less than 25. Can't checkout once when a customer wins multiple auctions, separate checkout link for every won auction found in account page. If they can fix that issue I would be back to try again. If you want multiple auctions with different end times, you have to create a new auction and then put your product in that auction. Again, if you had many auctions that would be very hard to manage a new auction for every different closing time. I also looked up all of these sites who reviewed this app and there are only two websites currently using it, one with 22 auctions selling farm equipment in Sweden, and another one with 6 auctions selling leather products in the USA. I really wish this app would have been the solution for large scale. Great customer service with fast response time!

This app is fantastic! Easy to implement and does exactly what I require for my site. Support at Tipo are quick to reply and very helpful. I really do recommend this app!

Whitlyn Aquatics

2022-12-30

United States

The app looks really slick, and works well most of the time. Support has been responsive to issues and questions I've had. It REALLY needs a way for customers to combine winning bids into one order though. Also, with our use case at least, we like to stagger the ending times of our auctions by 5-10 minutes so people can finish bidding on one item, and start last-minute bidding on the next. To accomplish this, I currently have to make a whole new auction for EVERY item, which gets really time consuming. It would be really nice if there could be a "stagger ending times by X minutes" check box, so I could only setup one auction with all the items, and it would stagger the endings for me.

It took a little bit to set things up the first time, but any issues were primarily user error. Now that it's up and running it has more than paid for itself as an extra unique thing on our site. I had one time that a site update caused it to stop working, but they were very responsive and got it fixed.

Did not notify me by email when there was a bid or that someone won the auction (I had the options selected). Does not let me select a winner. Left both me and the customer extremely confused. App does not appear to work as I expected.

This app has many issues and bugs. Most of the custom options do not work. Does not integrate easy into website. Very glitchy. Cannot combine winning orders.

Very nice app. The auction page has helped increase sales. I think more people would use it if the price was a little lower.

Very good customer service, they did everything to fix my problems! They replied very fast and help me set up the auctions

Im an artist and this auction app really met the level of esthetics and functionality. Do Recommend

Very easy to use and great support when something is not working the way it should. Should actually use it more often