Reviews for TikTok

Absolutely terrible customer service and support from TikTok. I got an email from Shopify that if I added TikTok as a channel, I would get an ad credit so I did just that AND even ran an ad campaign on the platform. When I didn't see the credit in my account, I reached out to the TikTok support team and didn't get even a response for a month, after I followed up twice. When I finally got in touch with them, they informed me that apparently, the ad credit is only for certain Shopify merchants($79 & $299 tiers). This was never mentioned in the email and there were no restrictions even called out - I'm pretty sure it's illegal for them to change up the qualifying criteria after the fact. I'm very disappointed in this level of service from TikTok and even after bringing this to their attention, they simply said they'd pass on my feedback and did nothing to make it right. I'm definitely going to steer clear of this platform, especially since the ad campaign results were less than stellar anyway.

Worked good. I´m excited for the actual results and the conversion rate of tiktok´s audience. See you soon

Excellent addition to the Shopify family of sales channel looking forward to maximise Tik Tok reach

I am getting started with TikTok business so far the setup is easy and the integration with Shopify is a lot simpler than Facebook and it uses simple term for some one like me to understand. Keep up the great work.

TikTok dichiara che se risiedi in UE non viene detratta l'IVA sulle sponsorizzate, ma comunque ti obbliga ad averla... Potreste anche evitarlo visto che tutti gli altri social non lo richiedono.

Molto interessante e facile da usare ,ti danno anche 80 euro di pubblicità gratuita per iniziare a sponsorizzare i prodotti

Does everything it should do! Tiktok is simple easy and works great for advertisers. With FB being the giant they are, having other options are important for advertisers.

I like this app because it helps me advertise my products, I really like how it makes it easier for new costumers to find me. this app doesn't need any changes.

awesome i love it, super easy to use and fun, not at all as complicated as facebook i would recommend one hundred percent

I am using this app to help build business. We are a small startup and anything that can help get exposure is what we are looking for.

WAs very easy to Use and I realike the way the set was !! great great great great great great aPAPPPPP

SMALL BUSINESS - BEWARE! Uninstalling, and highly disappointed as they fraudulently lie about their ad credit for small businesses. We initially downloaded the app as we were emailed about a Small Business Credit for advertising, which took forever to verify our business account as they were not disclosing what documents they needed from us, so we ended up uploading all of our business documents and finally got approved. After doing so, we were emailed to claim our credit which we did, and took us to the Advertising Manager and we assumed that we would be able to use this credit on our ads but was not applied to our account and were charged for the ads we were supposed to get credit for. Upon following up with TikTok Business support, they were stating we needed to claim the credit by 12/15 (not disclosed in the email anywhere, and we did claim it on 12/10), and then closed our ticket with no attempt at resolving. I filed another claim, asking where in the email is this information to be then told that the ad credit is no longer available in my country (US), yet we received an email 01/05 stating that there is another small business ad credit we can apply on the account, which does not disclose an expiration. There is no resolution on their part, they are not looking to help small businesses during these difficult times due to their fraudulent "ad credit"

I really like it, so easy to intall tiktok pixel and easy to control my tiktok ads account. Thank tiktok

Realmente fácil, os comentaré si funciona bien, pero la conexión es muy sencilla. Tiene muy buena pinta, a pesar de que sea obligatorio poner 50€ de presupuesto diario.

easy to install. works well does everything i need it to do. Installs pixel for you, makes running ads cake.

Set up was super easily and efficiently done. Anyone can link it with the easiest of set ups, wish everything was this easy.

I'm learning the app. I'm a little confused about how bids work but otherwise I'm learning the platform. I really like the platform and look forward to the success it will bring my store. I do sugget a tutorial to help beginners learn your platform.

Easy to get going, just have to set everything up now. Grabbed the app in my Shopify Apps store loaded it. Went and got everything started on TikTok's side and married the two. That easy!

not of fan of the social network but from a business perspective works great. I will also appreciate if Shopify stops forcing users to make long reviews, I had to write this phrase just to fulfill the characters' minimum limit.

All about tiktok is great but they ask to many words in the review =-) I don't know what else to add

It was very easy to set up the TikTok app through Shopify. Step by step instructions easily guided me along the way!

It was fast and easy thanks big time. I'm new to online so this app helps me out big time. Take action today and get your app

Easy so far. Reasonable time to set up and easy to create the first campaign. We will see how it performs for our very specific audience.

I used this app to reach more customers. Because generally the audience is younger on tiktok. Majority of our customers are on tiktok.