Reviews for Tidio Live Chat & AI Chatbots

Absolutely outstanding service and great insights. I would recommend this app to everyone who wants live chat on their site

Tidio so far has worked well. Easy to setup initially, though the configuration takes time. Customer support has been quick and help. One thing that could be improved is the translation between languages. It would be best to have them side by side so you can compare and ensure that they state the same.

Brilliant Customer Service, the problem was resolved in minutes. Was a pleasant experience with a lovely man.

EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm. Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.

From the moment I integrated Tidio into my Shopify store, I was impressed by its seamless functionality and user-friendly interface. But what truly sets Tidio apart is its stellar customer support, spearheaded by the exceptional Anna. Her level of expertise and unwavering dedication to assist customers is unmatched. Anna's preparation is second to none. Each time I had a query, she responded promptly and provided in-depth solutions that catered to my specific needs. Her impressive knowledge of the platform left me feeling reassured and confident in using Tidio to its full potential. What's even more remarkable is Anna's availability. No matter the time of day, she was always there to lend a helping hand, ensuring that my chatbot experience remained smooth and hassle-free. Tidio and Anna have truly redefined the standard of customer service in the e-commerce realm. Their commitment to excellence is evident, and I cannot recommend this dynamic duo enough. If you're seeking a powerful chatbot with top-notch assistance, Tidio is the ultimate solution. Prepare to be amazed by Anna's exceptional support and witness your customer interactions soar to unprecedented heights!

Hi, I have uninstalled the app but still the widget gets popped up in the store. how to disable it. what is the process.

everythins is the best ,and I‘am so happy yo use this app,it helps me to solve a lot of problems .recommend

Tidio has been a beneficial addition to our store, offering a user-friendly interface, multilingual features, and good customer support. We found its easy integration with our website appealing, and its ability to distribute coupon codes beneficial to our conversion rate. Although Tidio's customization options are extensive and customer service is responsive, the monthly conversation limit feels constricting. We were also disappointed that some necessary chatbot features require an additional cost. Nonetheless, Tidio is a viable choice for online stores, with room for enhancement.

Awesome app! works great for me and has many features that help me with customer support. Will definitely be the 1st app that I recommend for chatting on websites

I'm not very tech savvy but whenever I have a question they are always very helpful! Great customer service.

The customer service was very warm and patient. Even though my English was not very good, they always helped me solve the problem.

I just started using the plugin, but it has been great so far!

very accurate and intelligent

I love Arek, helped me really well and wasn't annoying like other regular customer support people. You can only have 100 conversations via the chat each month. I love the multilanguage feature which is perfect for shops that sell in different languages. its a very good app in my opinion with broad customization and good customer support. It helps me with conversion rate because you can give everyone couponcode.

Good app & support. I recommend for improving conversions on my site putnams.co.uk

very good app. The customer support is also great. You may try this. It is easy working with shopify

I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month. I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable. I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.

Random people from Africa sending spam constantly, no filter. Bad experience not recommended application.

Very speedy communication and was always available to help with any questions. They also provided picture instructions that made it easy to follow along.

Absolutely love this app! I have a small store so for a beginner it's amazing that I can find apps like this that offer a free plan, not to mention it is extremely helpful to boost your sales! Customer support is extremely friendly and helpful as well.

I have a very good experience with Tidio live chat and it replies to everything very quickly and fully satisfied

Exceptional customer service. Their knowledge and practice in designing and creating a business is top notch. This App is Excellent.

Intervention rapide et efficace. J'apprécie ce live tchat. L'application à l'ai chouette même avec le plan gratuit.

Great app to be included on the store and has gotten me a few extra sales in short time I have been using it

Stopped working after 2 years didn't bother to figure out why I just asked customer to a service to delete my account