Reviews for teelaunch: Print on Demand

Beautiful designs & flexible software

Best Print On Demand App I've Used!!!!!!

So far, Teelaunch support has helped me with several start up questions and done so within minutes of the request. This is truly a great experience and looking forward to doing so much more with this great business!

Subperb app!!!!! Maybe add some baseball type T-shirts. ( A 2 tone color were the sleeve is a different color from the body)

Awesome app! I just wish it would size pictures automatically for me. It is a lot of work to manually have to do it. But I love this app and will continue to use it. Def. worth getting!

I've been enjoying this app in a BIG WAY. The interface is easy, well-designed, and fun to use! Customer service responded within a day, and answered my question in full. The product offerings are better than all the other on-demand print production apps that I've seen, with competitive prices. Just made my first order, so I'll find out about quality when it arrives, but so far I'm a huge fan and look forward to making more things! Highly recommend.

The ease of use of their system is great. I haven't had a print order fulfilled by them yet but making the products has been very easy compared to other companies.

Awesome. Can't stop making products!

Wow! So easy to create a set of products and launch them on your store, literally in minutes.

Seamless with Shopify. Highly recommend.

I enjoy how easy they make it to create your own unique shirts

Amazingly useful and super easy to use! Highly recommend it!

I have used TL for several months now with manual orders and I am continually impressed by their quick responses for customer service, and the quality of the prints I am getting.

Hey guys love this app! So reliable <3

Great service - the order went out very quickly. And on my first order, they were very responsive to make sure everything went through without a hitch.

Awesome! Helped get our charity shirts ready! Anthony www.skinbeardco.com

Great products and tells me the shipping costs!

Really user friendly and easy for new entrepreneur like me

SO FAR VERY HAPPY- IT IS EASY TO USE AND THEY HAVE WONDERFUL SUPPORT!

This app does exactly what it says it will. Simple and easy to use. Thanks!

This is must in every shopify store I just hope thet will add more colors to the shirts and hopefuly more prodcuts (will be nice also ship to outside the USA)

Great prices! However, i've had about 4 returns out of the 5 or 6 orders that I have had go thru teelaunch! Plus, I all together removed the tank tops because they run a size too small! Great setup but needs some definite work! UPDATE: Received an very apologetic email from Chris at teelaunch. Customer service and the fact that they care about the shopify stores themselves will keep this company above the rest!

nothing come close to tee-launch

Update 8/6: I am updating my review after the founder of Teelaunch contacted me. Chris seemed to be genuinely concerned about the issue I had expressed with the drop-shipping packaging. While, I only contacted Teelaunch in hopes of getting to the bottom of the shipping issue, Chris went above and beyond by not only refunding my purchase but also sending me a replacement in the proper white-label packaging. Unfortunately, I only updated my rating from 1 to 3 stars because there was a visible quality issue between the two shirts that were shipped to me. The first shirt met the color of the original artwork. However, the second shirt was faded and in some areas was completely washed out. If you could imagine printing a color document on paper when you're almost out of ink -- this is what the shirt looked like. I have not begun advertising my site because I wanted to have first hand experience of what a customer could expect, so the impact to me is minimal. However, for those experiencing high returns rates or lack of repeat customers, I would suggest you check out what you're actually selling. Original Post 7/26: I wanted to understand what my customers would experience when using my site to purchase shirts, so I placed an order myself. Everything seemed to be going well; I was notified when the order was accepted and when it shipped. However, when it arrived, the shirt was in a bag that read "Red Bubble". I opened the bag and on the tag was an additional tag that read Red Bubble and explained how to return your order via RedBubble.com. Additionally, there was an RB sticker in the bag. Obviously, I was annoyed to see this because as a merchant and TeeLaunch partner, my first thought was that TeeLaunch was also Red Bubble and they were in the business of stealing customers by redirecting them to another site after each order. I contacted TeeLaunch via their chat software found on their site. I was speaking with one of their reps and I was quickly transferred to Dave (Customer Service Manager) after I mentioned Red Bubble. Dave asked me to send them a picture of the order. I sent him a picture of the shirt and the RB material included. I also sent him a picture of the shipping label, which included my site's name, tee launch fulfillment, and the RB logo bag. Dave explained that RB is actually a competitor and they use the same fulfillment center. He said he had emailed the manager at the center and also emailed the owner of Teelaunch about the issue. He says I am the first one to report this problem. I explained to Dave that while I understand he has no part in the mixup, I have very little history with TL and this mistake is very concerning. Dave replied by saying he doesn't know what I want him to do -- the name on the order was correct and at least my customer would have still received their correct order. He went on to say he doesn't know if this has ever happened before and can't say it'll never happen again and I have the option to delete the app if I don't want to use them anymore. I am completely frustrated by Dave's crappy customer service. Instead of understanding how detrimental this could be to a business of any size and how important partner trust is, he chose to blow me off. Accidents can and do happen. I can't imagine this is the first time this has happened but Dave's job is to make sure relationships are kept in tact. Instead he responds to my concern with the equivalent of the middle finger. Do your business with TeeLaunch at your own risk.

So far So good. I have only had 1 order, but everything is fine so far.