Reviews for teelaunch: Print on Demand

BE CAREFUL - CHECK THEIR WORK BEFORE PROCEED TO SELL. Their marketing presentation and the initial set up process are flawless. very easy and convincing... pricing they display are also the best in the market. BUT. be careful, you never have a chance to check their work since they directly ship a product to a customer. We decided to place test orders for our staffs (Strongly recommend to do this to avoid the same mistake we made). 1. Shipping method they used from their factory was 'terrible'. The wrapping was terrible, and the shirt/hoodies were jammed in. - it is nearly a professional packing. 2. Most importantly, the design was not printed correctly (it was completely off). we printed 6 samples, The design of it was printed all wrong size, wrong locations. "each shirt" has a slightly different location and size. They do not print according to the design you signed off. 3. The material of the shirts/hoodies are very poor and it is nearly identical to the sample photos. Customers also complained. it has a very strong chemical smell when arrived. (due to prewashed) We use different vendor now and specify the same pre-washed but it does not smell like the one we received from Teelaunch. 4. Customer service is close to none. the only way to get hold of them are 'chatting' in general, and they almost never call you back. we had to call so many times to get hold of a live- person. Please do not get us wrong. we do not mean to put them in trouble. however, we thought it was fair to share our experience so that you will not have to go through the same experiences we had. We had to contact all customers and asked them if they received the correct design shirt/hoodies. "every customer' replied and said "no" So we issued a full refund to do the right thing. Good: They did realize that it was their fault (after we attempted to call, email, chat with them). They simply asked us to show them a proof so we forwarded all customer's messages as well as the photos of the test orders we made. After 2 months later, they issued a full refund. They are at least honest but they are nearly Pro level that you should not count on. - Best advice. - Stay away. if you decide to use them for some reasons, make sure you place your own test order so that you know what you are dealing with before you sell it to your own customers. we have many photos if you would like to see. (there are multiple factories in the US and they do not know which factory your product will be shipped).

Three orders lost in our first month using Teelaunch and when they resend the order, the customer does not receive a new tracking number.

no tracking to me or my customer (maybe you have to pay them more) No white label as advertised, your customer will have no idea who sent it, but they will know who some random printer is. No response to several emails, looking elsewhere asap, printing dull, but that may be my problem, looked good my end but who knows as they dont check anything, you need to order all your stock to get samples of how they print, going broke before I start :)

The teelaunch app is by far the best print-on-demand app I have ever used. The functionality is near perfect and the customer support is both prompt and superb. T-Shirts look great, are shipped fast and my customers come back to buy more! Highly recommended

Amazing app! Very simple and easy to use!

Awesome, best ever dropshipping app

good. I want lower price. awesome

I love this App! They are super awesome and cool. I heard once they saved a baby dolphin from an attack by a school of rabid sardines with magical toots. I couldn't be happier to have them on my site

So awesome, made my ideas come to life so fast and easy! Love it!

I really enjoy working with your company

MOST EXCELENT!!! GREAT EXPERIENCE!!!

It's a pretty good app for eCommerce

Great service, I would like to see a larger array of products to use with my custom designs

It's Marvelous! Estoy encantada con esta app, justo lo que necesitaba para mi negocio!! Muchisimas gracias por su trabajo!!

I want lower prices. Added tax lowers returns for me

This is my first business and the app is useful, easy to use!!

love the app. very convenient and helpful

I've just started using teelaunch and so far things seem to be great.

Great product! So easy to get started and delivery is QUICK! Received in 4 days! Making happy customers!

Really easy to use, a good variety for anyone starting e-commerce!

Teelaunch is awesome! Highly recommend.

Best Tshirt app for Ecom business!

I love this app! It's so easy to use and you see immediately what your finished product will look like.

I have not used the app yet But the customer Service is Excellent!

We ordered a shirt and mousepad to get a feel for the print quality. Neither match the preview. We've been trying to resolve it for days to find out why the tool lets you resize/position the images on the products, and then the print doesn't match it. I haven't gotten a satisfactory response yet, and we are giving up and trying someone else. Extremely disappointed in the waste of time and money spent so far, and now we are delaying the launch of the site while we start over elsewhere. Extremely unhappy.