Reviews for syncX: Stock Sync

The app was good when I started using it but whenever there is a problem it is very difficult to get them to resolve anything. when I first signed up for this service they charged me for the number of SKUs that were on the feed. now they are counting all the products in my store and refusing to provide an update unless I upgraded. This is very unfair because the other products in my store are in a different location and are managed by a different provider, so why should I pay them more for something they don't manage. Now I have put my selling on hold struggling to make updates myself while looking for different provided. Buyers beware

Great app! Simple to use. Highly recommended for anyone looking for an easy and quick way to deal with updating inventory. Plus, the support team is great. Very responsive and helpful!

Recommended to everyone. Wanted to connect to 3rd Party API and was having issues, Stock Sync team did best to help me through it. Have been hassling them every week for changes in the new feed and they have always helped me responding to my email within 24 hours even though with time difference. Thank You Team!!

Great Support from them. I really wonder about their service and support. They have done a very toughest task especially for me. Thank you Jor and team

I've found this app simple to use. It's enough to read carefully the guide and you can make settings and create filters of feeds without having special technical knowledges. Thanks!

App is very good. I have a XML file but i couldn't find that how can i add this file to my shopify store. Thanks to this app and their helping i fix this issue

Great app!! Very handy and it saves a lot of time when you need to upload your inventory. Highly recommended!!

I have tried a few inventory apps and have researched many more and this app is hands down the best one! It is super easy to use and the support is fantastic! You can keep a live inventory, change pricing, add products all with no coding knowledge. I couldn't be happier, I just wish I found them sooner!

Stock is not updating for products. Having to manually edit thousands of SKUs is a major pain. What's worse is stock not updating is leading to customers buying out-of-stock items. Sent support an urgent email and haven't received a response since June 2020.

We just started using this app for FTP connection with our suppliers. Works perfectly fine, and the support team is very helpful.

well designed app and solid results which gives satisfaction on data integrity. Using this app for all my updates of inventory and etc.

App does what it should. I had a problem and got help from the support within hours. Thank you very much!

Die App macht genau das was sie soll. Auf jeden Fall zu empfehlen. Über den Support erhält man immer eine Antwort. Macht weiter so.

The app - if you set it up correctly - is great. I didn't have it set up correctly, then wrote to support and they helped me very well. Now everything works perfectly. Thanks a lot.

We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work

Great APP for linking Shopify to Shopify Inventory...or to Set up an inventory update from a supplier Data feed. The flexibility of the APP means you have to get it set up right but once you do - It is perfect.. Thank you.... Tech support is very good can take a day or two but they are helpful.

works just as it should. they have great customer service as well. when i was having issues they immediately took care of the issue

Just set up my first stock feed to update current SKUs daily. Super easy to set up. This is going to be a game changer!

Great app that is super versatile in how it can accept and perform stock updates. Massive time saver and the support is great. I feel there is something missing however - We receive stock updates from our suppliers. We have the feeds set to put an item out of stock if there is no match as sometimes suppliers just leave a SKU off the list if it's out of stock or discontinued. I think there's currently too much potential for an automatic feed to go wrong if a supplier changes something on their file which causes the matching to fail. Ideally the app would hold off on doing something stupid - like putting all items in a feed out of stock - and send a notification to check it first. Currently this doesn't exist so we're having to check the feeds manually. I've raised this with the devs and hopefully they can implement something to solve what I think is missing functionality in an app like this. RESPONSE TO DEVELOPER REPLY: No that doesn't address the issue. If either of those options are chosen and the supplier changes their file format and columns are not matched, Stock Sync will put all items in that feed out of stock. I've reached out to you about it again and hope you can implement a mechanism to stop this from happening. UPDATE Nov 2021: Updated from 4 to 5 stars. The Stock Sync team has implemented a halt to the update if more than 80% of products in a feed would be set to 0. Along with a warning email to let you know. Now we no longer have to baby sit our stock updates hoping our suppliers didn't mess with the columns of their spreadsheet without telling us. Perfect!

Really great app to handle product and management inventory. Basically feature only allows to update variants but there is a beta feature to add variants to existing products thank you very much to the dev for your help on that. I would gladly give a full heavy five star when this functionality goes live - this would be a competition killer feature. Also, I would appreciate being able to communicate live by chat rather than by email would be much easier and faster to deal with feed issues. Overall I recommend this app over any other.

We love this app! Perfect and fast support, very good functionality and affordable price, thank you!

Wonderful app. Made my life so much easier and syncyng inventory is done like a breeze. I had a few problems setting everything up and Jor has helped me everytime I asked for help. Great customer service.

I REALLY WANT TO TELL YOU THANK S FOR ALL COULD YOU ADD A BUTTON TO RE-SYNCHRONIZE EVEN IF IT WAS FIVE MIN AGO THKS

I started using the app for updating our inventory through CSV files, took a little while to set up but ended up working perfectly. After that, I got interested in updating through Rest API, which was even more tedious to set up. Customer service took a couple of days to answer but helped solve the issue, definitely would recommend it.

Worth every cent! Heap of options and lots of logic that enables you to do virtually anything. Highly recommended!