Reviews for Subi Subscriptions App

Disappointed with Subi support - we have been held up with a minor tech issue which has taken over three days so far to sort out. There is no direct link to talk to someone who fully knows the technical limitations with the app and this results in long messaging times with person on Subi chat. This has cost time and money and we are in limbo. There are a few issues and restrictions with Shipping set up we have with prepaid plans. We would suggest fully researching the settings in test mode before committing to this, as there are a few flaws with it. And to look at other apps before you set up all of your products using this app and commit to it.

very good

Awesome support, thanks Mason!

Rick was very thorough in helping me to figure out the features of the plan i chose. Thanks so much! I look forward to putting this app to work!

Emma was great! I had a bit of trouble with the shipping integration between Subi, our shipping App, and Shopify. Emma was with me every step of the way until the resolution was implemented! Thanks so much to Emma and the Subi Team!

The best subscription app I've used so far! It's easy to set up, intuitive, and has all the features needed to manage subscriptions effortlessly. Plus, the support is amazing—Nareh was super helpful and quickly answered all my questions. I highly recommend it!

Miles is a great support. Greetings to my friend! :)

I can’t necessarily rate the app just yet because I haven’t used it. But I felt extremely pressured and uncomfortable by Emma to leave a 5 star review. I originally submitted a three start review and mentioned I would update my review once I used the app and was told that the review was inaccurate and to delete it. I stated that I didn’t feel it was ethical to leave a 5 star review seeing as though I hadn’t used the app yet. She continued hounding about the review, delaying what I originally reached out for. I had to continuously ask for her to proceed with the reason I reached out with to begin with and she would not. Makes me question the rest of the reviews for this app and their integrity. We sincerely apologize for any discomfort caused during your interaction with our team. That’s not the experience we want for our merchants. Your feedback is incredibly valuable, and we will take steps to improve how we request reviews. If you’d be open to giving the app another try, we’d love to help you set it up and ensure you have a great experience. Let us know—we’re here to assist!

Great app - runs smoothly. Even when a small issue did arise: spoke with Rick and he sorted it out very swiftly. 5 stars from us

Sehr guter Kundenservice. Wenn man nicht sicher ist wie man starten oder weitermachen soll, sind die Profis sofort zur Stelle und lösen was unklar das Problem. Danke Miles

Emma smoothly helped me with opting for the free plan. This is my second time using Subi's support, and both experiences have been excellent. They've always been very helpful.

Amazing service from Pearl and the team at Subi with the customizations we wanted for our shop. Does everything we need and has been easy to setup. No issues at all. Thanks team!

Shout out to Pearl who helped me navigate through and set up my account. as someone who is not that tech savvy it made all the difference in the world. Her advice and help was top notch!

I’ve had an excellent experience with Subi, and I highly recommend it to anyone looking for a robust Shopify subscription app. The platform itself is user-friendly and offers a variety of great features that make managing subscriptions seamless. I also want to highlight the amazing support I received from Dela. She assisted me with browsing through different plans and took the time to guide me in selecting the one that best suited my business needs. Dela’s customer service was exceptional, and I really appreciate how she went above and beyond to ensure everything was clear and tailored to my requirements

Nareh was a great help. Sub seems really straight forward so far

I like it so far!

Subi has been great for allowing us to easily add subscriptions to our Shopify store. From time of initial setup the support we've received from Troye and Sam was terrific.

Nareh was great and super helpful! Quick and easy process!

Mason was great, helping me at 11pm with quick response time

Customer service is excellent they respond very quickly inside the platform so no need to monitor my emails. The team at Subi wants to empower business owners to maximize profit and save us time. Thanks.

Pearl was amazing, she immediately not only provided a custom solution for a unique service we provide, but she also offered 2 free months to try the app out! Highly recommend.

Highly Recommend, very helpful lady name Pearl, quick action if any help needed

The customer help is amazing, it though the support was robots they were so fast. Emma helped me a ton in customizing everything to my store. would defiantly recommend!

Thank you, Subi, for your amazing support in setting up subscriptions for our organic coffee shop, BirbCafe.com. You made the process so easy and hassle-free!

App looks great, happy to see they offer free trials of their premium features based on eligibility. I am still in the early stages of learning how to use it but Miles is of great help in the process! Thanks:)