Reviews for Stocky

DONT USE THIS APP! Just another Shopify example of spending time to teach staff how to use, and running your operations on, only for them to deprecate features you rely on. Their response is now for you to seek out another 3rd party and pay more money. FIND ANOTHER APP NOW SO YOU DONT WASTE YOUR TIME HERE. Hi there! Thank you so much for letting us know and sharing your feedback! Our development team are constantly trying to improve the app to be more efficient and sync better with the Shopify admin, which is why sometimes changes are necessary. However, it would be great if we could get some more context about the feature you are referring to so we can relay your feedback to the development team and so they are aware of the impact that these changes may have for our merchants. Please do feel free to edit your review with those details or you can reach out via https://shopify.link/vRnL and we can take a look for you. Thanks! - Natasha, Shopify Support

Stocky has been an extremely valuable tool for us, and we used the transfer feature on a daily basis. Thanks to our predefined min/max stock levels for each location, we were able to take full advantage of the replenish function. With the Easy Scan app, we even generated barcode labels for all products within a transfer – a real productivity boost. If this functionality is truly no longer supported in Shopify, it will create a significant additional workload for us. That’s a major concern. Hi there! Thank you so much for letting us know and sharing your feedback! I completely understand that the previously available Transfer in the Stocky app was useful and the deprecation may have impacted some aspects of your workflow. Our development team are constantly trying to improve the app to be more efficient and sync better with the admin, which is why sometimes changes like these are necessary. However, I will absolutely relay your feedback to the development team so they are aware of the impact that these changes may have for our merchants. If you have any further feedback you'd like to share, or if you'd like some guidance on how to streamline your Transfer process, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much! - Natasha, Shopify Support

Been using for 6 years without issue, however lately, data feed and particulary the vendor list is not aligned. Shopify (owners of the stocky app) have attempted to assist but largely disconnected from the problems. Become a liabilty of late, rather than a help to stock management. Update: Higher level devs got involved and have identified an error which requires a patch. Refreshing to get propoer support after going through the AI bots and low level help. Thanks for your review. Our Developers are constantly trying to improve the app to be more efficient and sync better with Shopify. In the meantime, have you tried to do a manual sync on the app to see if that helps to resolve the issue? This is done by going to Preferences > Sync > Manual sync. This is done in times when some of the data is not aligned with your Shopify Admin. Should you have any other questions, our Support team is always ready to help. Mickey | Shopify Support

This is so frustrating, this app works well for us even with its flaws to enhance Shopifys POS limitations, but now functionality on Transfers is being moved from it and moved to Shopify Admin. I wouldn't mind if the changes were an upgrade on the app but we are losing functionality. Very Sad that development is not being put into a very useful app, and assuming that eventually all areas will be moved to Shopify Admin with limitations rather than just developing this app further. Thanks for your review. Our Developers are constantly trying to improve Shopify and Stocky. While we can't really dive into the decisions that account for this change, your feedback is recorded for any future versions of the Stocky app. Steve | Shopify Support

this has been a great app - we are using 6500 skus and 70 suppliers and very happy

Absolutely terrible. Suddenly we cannot access and it doesnt recognize our emails of logins. Hi there! Thank you so much for letting us know and sharing your feedback! There could be a number of factors involved in login issues, with the most likely being that an administrator made changes to the user profiles, or that an older access link/URL is being used to enter the Stocky app. There is a handy resource here which provides an overview of how user profiles work, the best way to access the Stocky app for a live view, and how to reset passwords if needs be: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/user-profiles. In order for us to take a more in-depth look we would recommend reaching out via https://shopify.link/vRnL so we can authenticate the store and investigate further for you. Thanks so much! - Natasha, Shopify Support

Please add a search function to help stores with a lot of different cartons from different brands locate the item they’re looking for. As of now we have to open each list individually until we locate the correct one, sometimes stocky will automatically scroll all the way up after going back causing us to have to scroll all the way down and relocate where we were. Hi there! Thank you so much for sharing your feedback! Just to confirm I understand correctly, is this in relation to the functionality with Suppliers in Stocky where when you peruse their individual product list and then select the arrow option to go back, it takes you back to the top of the page of the Supplier's products? If so, I have relayed that to our development team and and let them know that having a search bar option there would be helpful, and thanks so much for bringing that to our attention! If that is incorrect, please feel free to edit your review here with the details of where how/the issue occurs, or you can reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much! - Natasha, Shopify Support

AGREED with recent reviews. The recent update makes it so much more cumbersome to add products to inventory and it wasn't even that great to begin with. But at least it didn't require bouncing back and forth between Shopify and Stocky. I don't understand how this function isn't of the highest priority for developers. Adding products to inventory to be able to purchase and sell them is literally the most important task for all retailers and yet it is soo incredibly time-consuming and inefficient across these platforms. Hi there! Thank you so much for sharing your feedback! I understand that one of the recent changes to the app was that products must be created or imported directly within Shopify before they can be used in Stocky for purchase orders, transfers, stocktakes, and adjustments. Our development team are constantly trying to improve the app to be more efficient and sync better with Shopify, which is why sometimes changes like these are necessary. However, I will absolutely relay your feedback to the development team so they are aware of the impact that these changes may have for our merchants. If you have any further feedback you'd like to share, or if you'd like some guidance on how to streamline your product creation process, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much! - Natasha, Shopify Support

This app is not suitable for you if you have more than 100 products. It looks and functions like an app that was developed by a single person in a basement. It lacks many basic features, like a simple select all button. You can’t apply filters to anything. It becomes very slow when you add more products. Some pages take more than 30 seconds to load. Hi there! Thank you so much for sharing your feedback! It would be great to get some more context about exactly where you feel **select all** or more granular filter options would be helpful, as then I can relay that feedback to our development team. Feel free to edit your review here with those details, or you can reach out via https://shopify.link/vRnL and we can take a look for you. In terms of the pages loading slowly in Stocky, it would be unexpected that the app would take that long to load so some local troubleshooting may help. For example, it may help to try in another browser (if applicable - we recommend using Google Chrome), make sure your browser is fully up to date, and do a full cookie cache clear to make sure cached data isn't getting in the way of the app pulling up current data. Hope that helps and thanks so much! - Natasha, Shopify Support

This app was added by our retail team primarily to facilitate inventory counts. While it works well for a one-time year-end count, we found there to be gaps when conducting counts over time, using a perpetual inventory count system. At minimum, the CSV downloads of inventory counts should list the date the count was conducted and the stocktake number so that the downloads can be traced back to an individual count in Stocky. Preferably, users should be able to download multiple counts into one CSV, with dates and stocktake numbers listed. The app would also benefit from a report that could tell you the date an item was last counted. Hi there! Thank you so much for sharing your feedback! Those are great suggestions, and I can definitely see why having the date/number of the stocktake on the CSV download would be helpful. Although you can edit the name of the CSV file to include that information on your device, I understand that this may not help if you are then printing out that file as a physical copy for review. Our development team are constantly trying to improve the app functionality, so I will absolutely relay all your suggestions to them and thanks for bringing it to our attention! If you have any further feedback you'd like to share, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much! - Natasha, Shopify Support

NEW UPDATE MAKES IT EVEN HARDER AND LONGER TO INPUT PRODUCT.....CHANGE IT BACK...DO YOU EVEN CONSULT WITH CUSTOMERS?? TERRIBLE...I ACTIVELY RECOMMEND PEOPLE DO NOT USE YOUR SERVICE...CHANGE MY MIND Hi there! Thank you so much for sharing your feedback! I understand that one of the recent changes to the app was that products must be created or imported directly within Shopify before they can be used in Stocky for purchase orders, transfers, stocktakes, and adjustments. Our Developers are constantly trying to improve the app to be more efficient and sync better with Shopify, which is why sometimes changes like these are necessary. However, I will absolutely relay your feedback to the development team so they are aware of the impact that these changes may have for our merchants. If you have any further feedback you'd like to share, or if you'd like some guidance on how to streamline your product creation process, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much! - Natasha, Shopify Support

Why haven't you guys updated this app? It has so much potential but makes everything so much more difficult. To start, at least let Stocky have the same functionality as the Shopify PO's & Transfers. This app is so painful to use. Please, please, please update this app. Please make it better. It is so close. Why make this app so much more difficult to use with less functionality than the Shopify counterparts?? Please, will you look at all the reviews below and make some common sense changes? Reach out to the people using this app and ask for their input. Shopify POS could be an absolute beast if this app was fixed and improved on. Thanks for your review. Our Developers are constantly trying to improve the app to be more efficient and sync better with Shopify. Were there any specific functions that you feel is missing from the Stocky Purchase Orders compared to the one in Shopify Admin? Some features such as transfers may work better with some changes to Stocky settings. I invite you to reach out to our Support team at https://shopify.link/vRnL with the keyword "Stocky" to help optimize the app to meet your business needs. Mickey | Shopify Support

I can't even view the product descriptions on the purchase order. This feature should just be a given. Every time support is contacted they just mirror my concerns and say they will pass it on to the developer. I thought Shopify was the developer and that is what I was doing?!?! Do Better. Thank you so much for your feedback! This is something that has been passed on to the Developers for review. These Developers do work for Shopify but also work on different projects other than Stocky. While I don't have an exact timeframe of when this request will be reviewed, our team works hard to improve our app functionality and usability. I understand how product descriptions help to make organizing purchase orders easier so rest assured I have reiterated this to the team. - Mickey | Shopify Support

There is no way to contact support.

app won't open - keep getting an error code!! Thank you for your review! It's unfortunate that you're receiving an error code when trying to open the app. I suggest contacting the Support team through our Help Center at https://help.shopify.com/ to get some help troubleshooting that issue and to restore your access. We're available 24/7! - Erin, Shopify Support

Does not work We appreciate you taking the time to leave some feedback, and our Support team would love to help you get the app working! Reach us through the Help Center at https://help.shopify.com/ - we're available 24/7. Erin, Shopify Support

Poorly optimized product. Doesn't balance to 0 when transferring inventory. Doesn't show products sometimes that are active. Barcode scanner only works in hidden option, not in line items. All this app did was make our inventory worse. Thank you for taking the time to share your feedback. We understand the importance of accurate inventory and providing a tool to help it stay organized. Some of the items you mention seem like they could be resolved based on some settings. I recommend you reach out to Support to have them help you troubleshoot what you've been experiencing. Erin, Shopify Support

Super unhappy this app is conditioned to POS Pro subscription. Shopify is not cheap on its own - and these simple calculations within the shopify environment should be included in the package. Also given it used to be included. Thank you for sharing your feedback. Stocky is meant to supplement the other robust features of POS Pro, all of which are helpful for stores running full-time brick and mortar locations. Many features similar to what Stocky offers are also available in the admin without a POS Pro subscription, like purchase orders, inventory, and reports. However, I understand your position and will pass along your comments to the team. - Erin, Shopify Support

I would gladly rate this product 5 stars if they added the ability for store-level users to perform stocktakes directly within the POSGo app or via a web portal. This feature would allow inventory counts and adjustments at the store level without requiring access to the Shopify backend or the app itself. It would be a game-changer for stores with multiple locations that frequently conduct inventory checks and need a streamlined, location-specific solution. Hi there! Thanks so much for that feedback, really appreciate you leaving the context behind the need for that functionality and I have passed that on to our development team. Please do feel free to reach out at any time via https://shopify.link/vRnL if you have any other suggestions! - Natasha, Shopify Support

Frequently glitchy, and with an extremely unintuitive workflow. Trying to get support from shopify is also extremely difficult as most of their support staff isn't familiar with the app, and will pass you around or give you incorrect advice. The most recent update was a downgrade! Hi there, thanks so much for leaving your feedback! Our team works hard to improve our app functionality and usability, so getting observations like this from our merchants is invaluable as we make changes to it. Sorry to hear that you have experienced issues with the app, and it would be great if we could take a further look for you with a view to resolving them, and also get some context the changes you have noticed and how you feel they could be improved. Please feel free to edit your review here with those details, or to reach out via https://shopify.link/vRnL with Stocky as a keyword so our dedicated Retail Support team can assist further. They can take the details and relay your feedback to our development team. We may also be able to advise on possible workarounds or solutions, depending on the exact nature of the issue. - Natasha, Shopify Support

Works perfectly and makes year end inventory so easy.

Une app efficace pour les commerces de détails, mais impossible de restreindre les emplacements à des usagers spécifiques. Donc tout le monde peut jouer avec l’inventaire de tout le monde. Nous devrions pouvoir gérer les permissions par location, c’est un énorme blocage dans notre transition a Shopify POS. Merci de nous avoir fait part de vos préoccupations concernant votre emplacement géographique. Bien que vous puissiez limiter le personnel du point de vente à des emplacements spécifiques, il n'existe actuellement aucune autorisation d'inventaire basée sur l'emplacement dans Shopify. Je serai ravi de transmettre cette demande à notre équipe de développement pour examen ultérieur. - Erin, support Shopify

I have been trying my very best to use Stocky for stocktake and it just doesnt work and it tells me its been outdated since 2 April 2024. bit confused, maybe it doesnt work Thank you for letting us know about the issue you're having with the stocktake feature. There are two methods of stocktake available: manual and barcode. The manual option will list all your products and you can adjust the quantity of each item in the list, while the barcode option will allow you to use a scanner (in keyboard mode) to scan a barcode to create a list of scanned products and input their quantities. Steps for each of these options are available on https://help.shopify.com/ by searching for "stocktake", and Support is always available through the same site if you need further help. I hope you're able to get it to work for you as it is a very powerful feature and so helpful in making sure your inventory counts are accurate.

I almost didn't install this app due to the overall rating but it is actually brilliant and should be a 5/5. It is the only cost effective app on the market that not only directly links to the Shopify 'cost price' but adjusts that cost price according to the different buy prices across multiple PO's. You do not need a POS retail location to use this app for ecommerce only, there is no better app to manage cost prices in Shopify if you buy stock at different prices. Just brilliant.