Reviews for Stamped Product Reviews & UGC

PACK EASY

2024-08-21

Switzerland

Amazing support from Sid - thanks a ton! We have the app since quite some time and are happy with it. It's quite pricey though if you want some nice features added.

App with great potential. Many thanks to Sid for the help with the integration. This is your reviews app.

We have been using Stamped for 3 years and we are very satisfied with their apps and service. The ability to customize widgets, integration with other apps, really help us to have a good experience for our customers.

Update - August 20204: My product reviews wasn’t showing in my store and I had no idea why. I reach out to the Stamped team on a weekend when I discovered the problem, i wasn’t expecting a reply until the following week, James got back to me started investigating the problem. The issue was that I’d updated my theme and the Stamped script hadn’t transferred across. Within 24 hours James had fixed the problem and my reviews are now showing again. I wasn't receiving replies to my support requests, for some reason, until someone from the team reached out to me directly and got to the bottom of the issue. The Stamped team had their app installed within hours of me sending a request as I couldn't do it. I look forward to using the app as I like the automatic/scheduled review messages customers will get.

New updates on the app make it worthless to use, and basic features like import reviews are not working anymore.

Stamped.io really know what they're doing when it comes to reviews. I've tried others and basically customers actually leave reviews using this app - which is the main thing! Also, little things like the quality of the product image 'pulled' from the product page to the review request email is excellent compared to other apps. The Stamped.io team are excellent, and all really understand their system well and are able to provide seriously good customer care. There are helpful pages on their site explaining everything, but if you don't understand a member of their team will explain it and provide little videos that make everything super clear. They're also quick to respond and do whatever they can to help you, eg creating the review widgets on your site pages for you. I'm probably making it all sound like it's a bit of effort to get set up - it's not. But a little bit more effort when you already have a spreadsheet of reviews that need importing, if you're moving from another review provider. In fact, I have returned to Stamped.io having been talked into trying an alternative provider for an additional benefit (which didn't work in any case!). All I can say is, when something works one can easily take it for granted. Now that I have returned to using Stamped.io, I have even more trust in their knowledge and have moved up a notch to a plan that will provide all the more features and benefits, such as their loyalty scheme and add more features to the reviews. This will ultimately make it easier for potential customers to find reviews that address any anxieties they may have (using keywords). It's been a hard lesson, but I'm so pleased to be back with Stamped.io, I really am. Thanks so much for your help guys : )

I had a great experience with Stamped, the whole installing process was sorted really easily

Customer service is absolutely brilliant- best I have come across especially Sid and the product is great too- easy to use with lots of features and upgrades

LNC HOME

2024-08-13

United States

Great support, I had an amazing experience with the product support team! Niran was incredibly responsive and went above and beyond to answer all my questions promptly. I truly appreciate the quick and thorough assistance—it made all the difference!

Awesome support help me with some of our implementations problem swiftly and efficiently.

Great customer service if you ever have an issue, prompt replies.

Very helpful. Thanks!

Niran was amazing and super helpful. The team helped us get the star rating badge installed below the product title on our product pages in our correct font and colours and it looks amazing.

We've loved using Stamped and their customer support team was incredibly helpful and responsive when we had inquiries about bringing our existing reviews from our Wix site to our brand new Shopify site.

Customer service is OUTSTANDING! We love all the functions of this app, and the customer service goes above and beyond

Absolutely love and recommend the app. I was having issues figuring out how to display product reviews under each product and on collection pages however, Eslam, my representative assisted me in getting everything resolved as soon as possible. I love using the app and having such great support staff.

The tech support was great and has helped me get started with the reviews!

The Blissful Place

2024-07-29

United States

Customer support for this app is outstanding. A big thank you to Elvis who was so knowledgeable, friendly and, professional. He went above and beyond with his help. Highly recommend!!

Great support, and assistance when needed. Easy to work with them!

I've had this app for several years. It's one of the few where support hasn't withered away to be replaced by AI searches and bots. Humans get back to you in a reasonable time with solutions.

Updated in 2024 July: Stamped changed its billing policy to a tiered one based on number of orders per month. We import all our orders from another platform into Shopify. These orders do not have email addresses and yet are counted towards the monthly order limit. 2020: I used this app to collect more user generated content e.g. photos, use cases for our products and also to display reviews based on product groups instead of individual products. Support was responsive and effective in helping us resolve issues encountered during set-up e.g. custom fonts, custom forms. Working great now. Thanks Alyssa!

Scandinavian Designs

2024-07-24

United States

Every time that we have had to reach out to Stamped, they have been so quick to respond and so kind. They ALWAYS have my issues resolved within 1-2 hours at the most. Most of the time much quicker than that!! If I could give them 6 stars I would I have had the privilege of working with multiple people ( Sid and Brittany come to mind first ) They are incredible! Thank you so much for the quick and helpful resolutions!

Repeated Issues with Importing Reviews from AliExpress to Stamped.io and Unresolved Problems. I've been using the Stamped.io app for my Shopify store for some time now, and while the app has some useful features, my overall experience has been frustratingly negative. The primary issue I've encountered is with the API integration, specifically when trying to import reviews from AliExpress and dealing with very slow customer support response and resolution. Every time I attempt this, I receive an error message stating that no HTTP resource was found to match the request URI. Despite attempting to resolve the issue with customer support assistance, the problem remains unresolved. I've reached out to Stamped.io support multiple times about this issue, but unfortunately, the problem persists. It's disappointing to see that this critical functionality is consistently unreliable. The lack of resolution and the repeated nature of this issue have made it difficult to trust the app's reliability. While the app has potential and offers good features when it works, the repeated technical issues and lack of effective support have been a significant drawback. I hope that Stamped.io can address these issues promptly and improve their support response to provide a better user experience.

L'application est facile à installer et à configurer. Très bon service de support, rapide et à l'écoute

They helped me right away with the personalization of my display of reviews!