Reviews for Spocket: USA & EU Dropshipping

The WORST customer service ever seen! A customer placed and order 3 weeks ago, I had to ask them at least 10 times why wasnt the order shipped. After a long back and forth. They cancelled the order because they just realized that the supplier cannot ship to my customers country (the country is not on the list of countries that the supplier can not ship). So it took them 3 weeks to check the status of my order. Even they didnt know what they were doing, in one of the multiple emails, they told me that the supplier was going to ship ASAP, but 3 days after they cancelled the order. If you wnat to grow your store, stay away from this app, you can not contact the suppliers, you have to do it through them, and they are the worst at communicating your needs. They dont take things personal, with this issue, every email I sent, was answered by someone different, but I'm pretty sure its just multiple bots answering, they dont read what you request.

The products are excellent. I am encouraged and excited about the relationship. Thank you for being a vendor. I do not know my commission off of the sales. I did not see that portion.

I love the variety of products- so far so good! I just wish it was cheaper as a starter-store. I do feel like it’s worth it to be at the higher package otherwise you don’t get enough products. Very easy to add products to your store!

After 2 months using this app and dealing with them I can only advise people to go away. This is what I believe gives Legal Scam a definition. After nearly 200 sales and over $8000 turnover, we had NO profit. The costs of this app are ridiculously high and the gross profit margins are very little (20-25%). Out of all this sales we had only 2 issues and they are taking so much time to refund us. It's dodgy, very dodgy. They stop responding when we showed them proofs that we were right. So we had to refund the costumer and received nothing yet. If you are looking into dropship, just Google for your niche and you will find direct suppliers, no good to have a middle-man, specially when are this guys. The pros of this app is that integrates very easily and to fulfill orders it's a click of a button, so it is quite convinient, however it doesn't keep any business running. The only way you could succeed with this service is if you find a product with a gross profit margin of above 50% (which personally I never saw one but this guys actually have tons of products, so have a look), or if you have a lot of organic traffic. If you have to pay for ads might as well not even start. There is fees everywhere! You not only pay for a monthly fee as there is a fee on every order. Most of the suppliers do not offer free shipping, so if you offer in your store get ready to take a hit! Be careful with the premium products! Customer Service is similar to shopify, they are always there but don't know how to get things done. The worst of this is that because of their products we lost our Shopify Payment Gateway, FOREVER! So do not add anything related to COVID-19 that Shopify is gonna block you for lifetime. We thought it wouldn't be a problem but getting a new Gateway is so hard and pricey. This service is really pushing us down, after 2 months of hard work not having things done fairly and having a loss of $700 really hits the feelings. I would not recommend using this guys at all. Specially when it is so easy to find direct suppliers. We are just waiting on our refunds and we would cancel this subscription. To be honest we haven't cancelled yet as we think they will use that as an excuse to don't refund us. That is the lost of trust we got from them in only 2 months. UPDATE: No refunds been given, they are ignoring and not responding and they own us more than 100usd. This is how bad this guys are. Legal scam, absolutely! I feel sad we worked to hard to get to this and I hope this can save other good people from failling when all they want is to have a fair business. Keep away from legal scams, this is one but there are many more. Keep hustling!

I really love this app it has been a great help in getting my business started. I recommend it anyone.

I used the app for the first times and works really great. I was able to find great product within my niche at great prices. Thank you

Good selection of products, I would definitely recommend. Very easy and seamless to add imports to a dropshipping store.

This app has allowed me to pursue full time my dream of being a business owner. They have done this through providing a wide range of products for whatever my business purposes are.

I’ve been using this app for about 3 months. The only reason why i didn’t give it 1 star is because of the customer service from spocket. It’s great. BUT... the suppliers Do not care about your business. Careless mistakes, sending the wrong product, send one item when the customer ordered 2. The shipping times DO NOT.. i repeat DO NOT match what spocket writes on the product descriptions. Some items ship quick, some take months. Long story short... I know that in order for me to grow my brand I’m going to need to find new suppliers.

used the app for the first time today. really easy hope to make a sale. easily integrates to shopify store.

Spocket is a really good app. Hassle free. All you do is add the app. No More aliexpress, no more worries!

One of the best additions to my store. I love finding domestic products so I don't have to worry about overseas shipping. Easy to use and fast response if I come into an issue.

So far all good. I hope this will allow me to make sales finally. So far I was not lucky but I am willing to give it a bit of time.

Customer service - Outstanding! Fast, efficient, knowledgeable and incredibly friendly & patient! App is very easy to use and integrated nicely into my store. Have been using for a few weeks now and I love everything about it!!

Does exactly what it is supposed too. Thank you for the product selection. A++++++++++++++++++++++++

Super easy to use! Fast setup, good choice of products, easy integrations! A must have for any store!

love this drop shipping aap, it has lot of winning products. Its so easy to import product data and also it give good profit

Easy to understand and no issues with navigating when trying to apply specifics to my store. The product selection is fantastic and so much to pick from when trying to decide a niche.

Spocket is super easy to use and all suppliers I have utilized have been quick and easy to work with! Definitely recommend.

I am a bit worried here about their customer support. My first order with them is not going well. Customer bought 3 items - 1 of the items had a Covid-19 delay in shipping warning (Made in China?) - this item says Made in the USA. It had a 7-10 day processing time. The other two items have a 1-2 day processing time. My customer received tracking information within 2 days. A week later, US Postal is still waiting for the package. Customer not happy, I had to send him some of our own products to try and make him happy. E-mailed support, Andie told me that the products were still in the 7-10 day processing window. That's when I looked it up and found 2 of the products were 1-2 days. I sent Andie a message about this, and got no reply. Followed up again with Andie this morning and no response. Just a head's up, all of their happy and positive e-mails come from support@spocket - not from individual people. Here I am left with a situation from my first Spocket customer and no one can help. This business is fast paced, people need to get their orders quickly. Can you imagine getting a tracking number and finding out that many days later that the items haven't been sent out yet? I really wanted to sell my products on Spocket and I'm sure I ruined that opportunity now. We send our products out next day. If it's out of stock, we don't sell it. I hope someone at Spocket will now help me figure this out.......

great app, easy to find great products at affordable price and quick shipping, highly recommended to use this app.

trying this app after no results from other similar one's fingers crossed the import process and overall experience is much more smooth than others that is for sure. .

I JUST STARTED AND ITS A DREAM COME TRUE.THANK YOU FOR THIS OPPORTUNITY AND I HOPE THAT THERE WILL BE EVEN MOE IMPROVEMENTS.THIS PLATFORM IS AMERICAS BEST

This app is a good investment. I’ve had this app for well I want to say just about a month and so far I like it !

This is an excellent app. It gives me a big help to my store. And the suppliers ships products within minimum 15 - 30 days.