Reviews for Smartrr Subscriptions

We've been using Smartrr for over a year now to run our coffee subscriptions. Fantastic app and superb customer support. The Smartrr portal is very easy to use and highly customizable. We particularly love the customer account page as this allows customers to easily manage their subscriptions.

I found Smarter to be an excellent addition to my business. We had been wanting to add a subscription service for a number of months and smarter made the process easy. Excellent customer service. Josh went above and beyond to assist with everything we needed. I would recommend Smarter to anyone who is considering adding a subscription service to their website. They offer a reliable and user-friendly solution, and their customer support is great.

Smartrr is miles better than every other subscription out there! An absolute essential for any brand that prioritizes CX. The team is incredible, and truly helps create everything you can dream of. Cannot recommend highly enough! :)

After years of working with hacks and alternate checkouts to integrate subscriptions with Shopify they finally enabled a true subscription API. However, they didn't build a customer UI or management portal for subscriptions. But Smartrr did and it's great. While I came into my last project at HappyRing.com with Smartrr already chosen I was very happy with the support and ease of use that Smartrr has provided. I wouldn't hesitate Our use case was non-standard (waitlist, digital subscriptions, etc) that required lots of automated pausing, un-pausing and other API driven updates. Every time I've had a question about the service or the API my requests have been handled EXTREMELY quickly and competently. I would absolutely recommend trying Smartrr if you're looking to get into recurring charges and/or subscription services.

Great platform -- they keep launching new functionalities which keeps up the momentum for our subscription program. Also: amazing level of service and support from the Smartrr team. Highly recommend!

Switching over to Smartrr was one of the best decisions to our subscription business we've made. More than anything else, their unmatched customer support creates an experience unseen with any other Shopify app we have used. The sheer amount of new features and updates released in the past year since using Smartrr has been incredible. Their deep support for variants unlocked many options for our customers not previously available. 100% recommend (especially those with extensive variants).

Smartrr is the best subscription app I've ever used. It's so intuitive to setup. The amount of flexibility I as a store owner have is pretty awesome. The customer portal is also super easy to navigate. Haven't heard any complaints from customers which is great. I'm a big fan of Smartrr and def recommend it.

The transition was so easy and painless. Had some issues setting up Smartrr using a headless site but we were able to figure it out eventually! The thematic logged in experience for our subscribers now is SO much better than we had before. We are also interested in playing around with some custom discounting based on order number. All in all excited to grow our subscription program with Smartrr.

We transitioned over to Smartrr after running into issue after issue with ReCharge and it has been one of the best decisions we've made. The transition was mostly seamless and pain-free with the Smartrr team quickly handling any issues that surfaced. The team was super throughout when was had a huge list of questions before making the call to switch and our CSM, Casey, has been incredible throughout the whole process. Our CX team has run into a few hurdles along the way, but ultimately the platform is much more user-friendly for both our team and our customers. We are already seeing tons of growth since moving to Smartrr and I'd make the switch all over again if I had to!

Great! Our transition from Recharge was very smooth and the team here is very attentive! We have our own CSM which we didn't have before, and I just love how we can get support for any of our issues in less than 24-hours. Every one of our issues has been solved so far! My only complaint is why we have to pay extra for analytics telling us how many subscribers we have + rev generated etc... Other than that smartrr is the way to go!

Smartrr is the best software we've worked with by far! Setting up a new app is usually frustrating, but Smartrr offers personal support, takes on your goals as their own, and diligently works until you are fully transitioned. The app is visually appealing and user friendly on both the back-end and customers' end. Smartrr is a no-brainer to anyone feeling stuck with their current subscription software.

We just launched our subscriptions with Smartrr and so far, we're very happy! The onboarding process was really easy and their team was available to help answer all of our questions. The portal looks fantastic and was very well-integrated with our site. Would definitely recommend.

Almond Cow

2022-05-02

United States

We switched from Recharge to Smartrr and it was totally worth it! Smartrr is user-friendly and the team helped us throughout the entire transition. They are also super quick in answering any questions we have as well. 100% recommend!

I love using Smartrr! It's very user friendly and the Customer Service has been A+ from day one! I's easy to use and we use it everyday for subscriptions! love!

We switched from Recharge to Smartrr and haven't looked back. The transition was extremely smooth and none of our members had any issues with their accounts. The Smartrr team helped us throughout the entire transition. Highly recommend!

Smartrr has met all our expectations and more. We migrated from Bold after talking with most competitors. The migration was seamless and the platform lightyears better than Bold. Smartrr's team is fantastic. They will go above and beyond to help your brand succeed.

We switched from Bold to Smartrr and we have been extremely satisfied with the analytics and customization.

We love this app! Simple yet very helpful. You get all the things you need in managing subscriptions in one place. Very easy to use and the best part is, that the people behind it are amazing! Always available to help.

Best subscription platform I've used. Highly customizable and has all the features you could want - split checkouts, custom upsells to subscriptions, great customer interface etc. I would highly recommend.

Our business has massively benefited from Smartrr. We chose Smartrr after deciding to leave Bold due to their lack of support and new features. Since then, both Smartrr's product and Smartrr's team have greatly exceeded our expectations. Would highly recomend!

Highly recommend! Great app to have on our store to enable subscriptions. The support is also great - they are very responsive and helpful.

We've been using Smartrr for a few months now and the platform and team are amazing. Having such strong customer support and personalization is really a game changer, especially when subscriptions are core to your business! Would highly recommend Smartrr.

We are really happy to be on Smartrr! They solved for the subscription management problems that we had on Recharge. Plus, they have excellent customer support and are attentive to our unique needs as a subscription business. Thanks Smartrr !!

Switched from Recharge to Smartrr about a week ago, and I have only rave feedback so far. My feedback falls into two buckets: Customer Service, and UX. The customer service has been out of this world. They handled the migration like they could do it in their sleep, and worked closely with us on any hiccups (there was only one, having to do with Stripe). They were proactive, responsive, communicative, QUICK to answer and resolve any issues, quick to create custom solutions for our one-off issues. And it didn't stop with the migration. Since then, they've worked with our customer delight team to ensure they're trained up and know how to navigate everything on the back and front ends as well. The "white glove" promise is real, y'all. UX. Hands down the best consumer-facing UX I've ever seen out of the box for a subscription app. It just. Works. It's streamlined. It's easy. It makes sense. I love it. My only regret is not making the migration sooner, but Smartrr has a wait list. Trust me when I tell you, it's worth the wait.

We have been using SMARTRR since October of 2021. The team is has been nothing but helpful on the backend and is always willing to go the extra mile to help and give guidance. In terms of the actual technology, it makes the building out of subscription cleaner than other platforms. The analytics overview also allows for you to make data driven decision as we are continuing to build out an refine our subscription program.