Reviews for Smartrr Subscriptions

Great app and excellent support team. They have been very helpful with my requests and offered lots of solutions. Highly recommend!

5 Stars – Unmatched Support & Seamless Setup Smartrr has been fantastic from day one. Onboarding was quick and easy, and any issues have been resolved fast with clear explanations. Our customers love the sleek, easy-to-use account portal. Most importantly, the support is unmatched—Casey Colligan is truly the best, always going above and beyond. Highly recommend if you want a subscription app that actually feels like a partner.

The best! The only subscription app I would ever recommend.

Huge shoutout to Esther and the Smartrr team — they went above and beyond to help us get our subscription flow dialed in. We threw a fairly custom setup at them involving Replo, Rebuy, and unique bundling logic, and they handled it with speed, flexibility, and total professionalism. Esther was incredibly responsive, clear, and collaborative throughout the whole process. We couldn’t have asked for better support. Highly recommend the Smartrr app — not just for the functionality, but for the team behind it.

The Smartrr team has made thoughtful configuration and content suggestions to help encourage our customers to subscribe and maintain their active subscriber status.

Smartrr has been a great subscription solution for our team. Their support team has been so helpful with big and small issues as they arise. They've evolved over the years to offer more customization, letting our consumers be flexible with their subscriptions and allowing us to offer more capabilities.

Smartrr has been an incredible partner to us at Equilibria. Recurring revenue represents 70%+ of our total topline so the thought of migrating from one platform to another was absolutely terrifying.. As you can imagine, we vetted many subscription providers and Smartrr rose to the top as a highly technical team capable of managing the token migration for us and creating as seamless as possible a transition for our members as we moved to Shopify. I am continually impressed by many aspects of partnership including their integration into our departmental workflows - from Member Support to Retention Marketing to FP&A. They operate as an extension of our team and have great communication and follow up. I find their pattern recognition as it relates to other customers and what “best-in-class” looks like very valuable. As a Founder & CEO reliant on MRR to pay nearly all bills, thy have been very trustworthy and reliable tactical AND strategic partners. I highly recommend Smartrr as a subscription management solution for your Shopify store.

Our team has had one of the best experiences with Smartrr! We had been wanting to move to a subscription-based website for a while, but were nervous to make the jump—not knowing how we’d adjust our current setup. From our very first demo with Smartrr, we knew they were the right fit.Their team was always just a quick email away, consistently responding the same day. They even helped bring a dream feature of ours to life. We couldn’t recommend them more!!

CLEAN CAUSE

2025-03-17

Smartrr has been a game-changer for us! We've seen incredible subscriber growth since joining, and their team has been nothing but supportive. Anytime we've had a question or needed assistance, they've been quick to help and super responsive. We truly appreciate their partnership and highly recommend them to anyone looking to level up their subscription experience!

Great customer service. Easy install and management, but have to reach out to the team to make front-end/aesthetic changes/updates.

Super helpful. They've helped us with so much and have worked quickly

Fundamentally it is a great product. Support was great at the start but now has fallen off a cliff. There are also bugs in the system which are critical from a UX perspective that they can't seem to solve.

Graymatter Labs

2024-08-29

United States

Everything you need to build a successful subscription business. A helpful responsive team that continue to add valuable features at a high pace.

I worked with the Smartrr team from the very beginning while I was with a different start-up brand. I was excited to be able to work with the Smartrr team again after joining another start-up company. None of this is simple, but the Smartrr team was super helpful and attentive, and we've been seeing new roll-outs and developments happening with the Smartrr platform that we're excited about. As a small team, with limited resources, but with a significant portion of our business being subscriptions and just the overall importance of providing a great experience for our customers, we continue to look forward to working with the Smartrr team to implement and enhance what we already have. Thanks, Smartrr team!

3 reasons you're wasting money with another platform: 1) separate account logins means angry customers and lots of customer service time eaten up - Smartrr is the only one with a single login, GENIUS. 2) Loyalty program for subscribers is the most seamless execution - we haven't had a single question or issue from a customer in 6 months of using this feature. Subscriber LTV continues to grow because of this. 3) Overall UX of the design is actually intuitive and easy for people to use. We almost never get questions on how to update an active subscription because people can figure it out simply on their own. Not the case with other app/platforms out there. Any other platform you're using is not anywhere near as good as this...we've cycled through a couple of these and Smartrr is hands down the best!!!

We switched from Stripe subscriptions.

Smartrr has revolutionized our subscription service with its intuitive interface and innovative features. Their exceptional customer service stands out, offering quick resolutions and demonstrating a genuine commitment to our success. Since adopting Smartrr, we've observed improved customer satisfaction and retention, significantly boosting our recurring revenue. Highly recommended for elevating subscription services.

The core functionality works well, but very dissapointing experience with support. I've reached out over the last 3 months about broken Gorgias integration, which they advertise. All I get is the team is looking at it. Never any followup unless I email. It hasn't been resolved, and I've been dropped by support. If it works out of the box you're in luck. If you need any kind of support with something not working as advertised, you'll wish you went with another app. UPDATE: Lead developer reached out and was very helpful in providing great communication and helping resolve the issues we were having. Updating to 5 stars.

Smartrr has been a great partner over the last 2+ years. Way better than ReCharge. Casey has been our point of contact and has always been super responsive and available. Highly recommend this app if you are looking for a feature rich Subscriptions app.

The Smartrr team have been fantastic over the past year. They are responsive, innovative and are growing alongside us. It feels like a partnership where we can input on their product and they listen.

Snif

2024-02-09

United States

Highly recommend Smartrr! Great platform, and they're constantly launching enhancements to make it even better. Their client service is best-in-class - our account manager acts as a true strategic partner, and jumps to action whenever we have a question or issue. Very glad we picked Smartrr for subscriptions!

I first heard of Smartrr last year during several informative webinars and was intrigued by their subscriber account portal and seamless back-end management of the tool. I decided to investigate them since our online customers were having several problems using our subscription platform and we had multiple technical glitches. I’ll admit, I was hesitant because Smartrr was new. However, after moving our store from WordPress to Shopify, I was trying to build the best tech stack possible with apps we could rely on long term. I gained more appreciation for Smartrr after learning that they went through a rigorous process in order to be selected as a verified Shopify application. This gave me more confidence that their technology would work seamlessly with our Shopify store. Their entire team was phenomenal in terms of communication. They detailed the differences between their platform versus the one I was using. They weren’t pushy to try and sell their tool. Rather, they truly wanted to help me learn how their platform would address the concerns and issues I was having with the other subscription platform. In addition, with the number of features that came standard with Smartrr, and at a very cost-efficient price point, I just knew we had to give them a try. Since switching to the Smartrr app, we’ve been able to provide an optimal experience for our online customers. We’ve also eliminated the technical issues we were previously having due to the other subscription platform. The Smartrr team is also constantly looking for feedback so that they may continue to develop and provide even better service for us. Honestly, I don’t feel like Smartrr is just a subscription app – they’re our partners, and they’re striving for success along with us. If you’re thinking of adding subscription to your store, or you’re looking to switch – don’t hesitate to reach out to Smartrr.

Amazing app that streamlined our subscription service for our loyal customers. Beyond that, the customer service is miles ahead of the competition. Would highly recommend for any entrepreneur

We launched our subscription program with Smartrr and it quickly became 75% of our returning customer sales. They have a small but mighty team that continues launch new functionalities. The level of service and support from the Smartrr team was incredible and better than any other App partner we've worked with.

The Smartrr team has been outstanding to work with and helped us create a more thoughtful experience for our customers!