Reviews for Smart Product Filter & Search

Great app, very user friendly and simple to use. The team's support service for personalization of the app is brilliant. We recently updated our store's theme and had to reach out to the app's support team to adjust some settings. Helen and her support staff were very prompt and responsive in making updates to our store to ensure our website continued running smoothly for our customers

I had an exceptional experience with customer service. I would especially like to highlight the excellent support I received from Helen, who resolved all my doubts super quickly and with great professionalism. It was a true pleasure to interact with someone so competent and helpful. I highly recommend this service to anyone in need of assistance!

We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline. Key Issues: Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays. Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing. Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary. Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances. Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems. Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system. Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us. Conclusion: Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.

Amazing customer service from Helen, figuring out an issue in our code that was impacting our product grid. All resolved and lot's more happy customers shopping on our site.

The support team was very helpful, and Helen made the process easy for us!

SOL Nutrition

2024-09-23

United States

very easy to use and great!

The app is great, but it's greatest asset is by far its technical support and customer service. We have been constantly in contact in the last weeks and Helen has always been very fast and professional.

Parfait ! Support très réactif et application performante :D Je recommande fortement !

I had several issues with the color swatches and filtering on my Shopify store, and Helen was absolutely amazing in resolving all of them! She was quick, thorough, and went above and beyond to ensure everything worked perfectly. I couldn’t be happier with the service and support. Thanks to Helen, my store is now running smoothly. Highly recommend this app and their fantastic team!

Onlangs zijn wij overgestapt van WooCommerce naar shopify en hadden een filter nodig met veel mogelijkheden, dat hebben we gevonden in deze app. Na de installatie waren er een paar aanpassing nodig waar we zelf niet uit kwamen maar de geweldige support heeft ons geholpen om alles snel voor elkaar te krijgen. Update 3 jaar gebruik: We maken nog steeds dankbaar gebruik van het filter. Dit komt mede door de fantastische support. We worden altijd goed en snel geholpen met onze vragen en aanpassingen.

Support team is amazing! helps a lot. The app works and if you have any problem, the team will be there to help. highly recommend!

We love this app! Super functional and looks great. It had exactly what we needed - for the search to go beyond the title / tags, to our metafields. A big shout out to Helen as we had a few queries which were handled with friendliness and promptness. Thank you! Hope you try it out.

The widget works well as intended! Happy to give a 5 star review for Helen who supported and serviced our requests promptly. Thank you kindly.

The support is great, they have helped me anytime I encountered an issue. Helen is awesome! The app helps our customers find products on our website so much easier! I cannot recommend it enough :)

Two Wheel Gear

2024-09-19

Canada

I really like this app. It does what it says and does it well. I was frustrated at first that the app didn't initially work with my set international prices in Shopify Markets so I contacted the dev team. They did manage to fix the issue and get the app working with my set Shopify Markets pricing. Helen did a great job there and I've had a lot of bad experiences with contacting other App support teams in the past. So that was refreshing. I recommend this app for adding more variants to your collection pages in a visually appealing way.

Parkway Fitted

2024-09-18

United States

Customer support was great! They helped me code their app to function with the updated version of my theme. Helen was great to work with!

Wombambino

2024-09-18

Germany

Excellent app and super fast customer service!

WONROB

2024-09-17

France

Fantastic support! Huge thanks to Helen for perfectly customizing the app’s design just as I requested. This is the best app for pricing, seamless theme integration, and personalization.

Vinimondo

2024-09-16

Denmark

Great plugin and support, thanks Helen!

I needed a custom adjustment to the tool, and Helen helped me accomplish this task without hesitation. The support and communication were great. She was responsive, knowledgeable, and ensured that my specific requirements were met. I appreciate her professionalism and willingness to go the extra mile to provide excellent customer service.

Les Nereides

2024-09-15

Australia

The Smart Product Filter & Search app has been a fantastic addition to our Shopify store. It’s incredibly intuitive and has made it much easier for our customers to find exactly what they’re looking for, resulting in improved sales and a better user experience overall. A special shoutout to Helen from the support team, who went above and beyond to fix our issue. Her response was fast and efficient, and she resolved the problem in no time. I highly recommend both the app and their exceptional customer service!

Excellent support from Helen and a quick reply. She helped us to integrate the filters correctly with out theme.

Fuji Bikes USA Powered by BikeCo

2024-09-13

United States

App is fairly easy to use. Customer support was super helpful when I couldn't get something working. Very responsive and happy to help which is a huge plus. Would recommend.

excellent app and really good custom design on how you want the filters to look on your webshop. Would definitely recommend this app!

Les Petits Imprimés

2024-09-13

Estonia

Great app, has everything you need to increase CRO and the support is very helpful, thanks!