Reviews for Simple Bundles & Kits

This is my first time building a shopify store & the day before the launch of our website I was encountering inventory issues with the bundles during the test order process. The team at Simple Bundles & Kits reviewed my site and resolved the issue so fast I was able to launch on time, hassle free. Very happy with the customer service & tech support. Thank you so much for the amazing review! 🌟 We're thrilled to hear everything was resolved smoothly and that you were able to launch right on time. Congrats on your new store, and we’re always here if you need anything along the way! 🚀

Simple yet powerful Thank you for the 5 stars! 🌟 We're so glad the app is delivering exactly what you need. We appreciate your support! 💪

Learning how new apps work and getting them set up can sometimes be a bit of a challenge. The customer service team are fantastic and quick to respond, teaching me the best way to set up my bundles the way I had in mind. I also needed a bundle app that would work for multiple countries and take into account tax requirements in each. Pleased to say that this app is able to handle it. Great experience all round! Thanks so much for your kind words! 😊 We're glad the app is working well for your setup and that our team could support you along the way. We truly appreciate your support—feel free to reach out anytime!🙌

Good support, little expensive for what it is though Thanks for your feedback! We're glad our support team could help. We hear you on the pricing and are always working to make sure the value matches with what our app can offer. 😊 Have a great day!

Outstanding support, the team always goes above and beyond to provide exceptional help. Thank you so much! 🙌 We're so glad to hear our team has been able to support you so well — going above and beyond is what we aim for! 💪 If you ever need anything, we’re just a message away. 😊

Easy ts and quick reso. Fast turnaround, too. Thanks so much! Happy to hear the setup was easy and our team was quick to help out. We’re always here if you need anything! 😊

Extremely disappointed with both the app and the customer service. The app repeatedly crashed in the backend during customer checkouts, costing my business tens of thousands in lost sales. When I reached out for support, the only response I received was, “We’re sorry, we can’t fix it—it’s best you find another app.” Unacceptable response for a serious issue. Would not recommend. Hi Locklan, Thank you for sharing your feedback. We want to assure you that we took your report seriously and conducted a thorough investigation alongside our technical team. Our team never takes issues lightly and understand that they can be critical. Our findings indicate that the behavior you experienced was linked to bot-related activity, which is a known and documented issue on Shopify and unfortunately beyond the control of any third-party app. No other merchants have reported similar issues related to actual user checkout experiences. To support further troubleshooting, we also made multiple requests for specific order examples so we could replicate and resolve the issue together. However, we did not receive that information. While we were unable to accommodate your request for a 6-month free Simple Bundles subscription, we appreciate your continued interest in using the app despite knowing that the issue may inevitably reoccur. As a gesture of goodwill, we proactively issued a one-month refund and offered to help you transition to Shopify’s native bundling app, which is well suited for your use case and is free to use. Our aim is always to act fairly and diligently, and we believe we’ve done so in full alignment with our Terms. We’re sorry we couldn’t deliver a more favorable resolution for your store or offer a free subscription. We sincerely wish you success moving forward.

Great app and the support is absolutely amazing. I looked for ages for an app that could handle my different bundle options, so happy I found this one! Thank you so much for the wonderful review! 🎉It means a lot to us that after searching for the right bundling solution, you found exactly what you needed with Simple Bundles! 🧡 Thanks again for your kind words!

Essentialgifting

2025-05-20

My experience with Simple Bundles has been exactly what you would hope for in a app service provider. Most times when a shop owner has little to no experience on the coding and development side it can be a wingit trial and error when you are not really sure what you need. Every person from the moment I installed the app went above and beyond to support in the set-up and providing solutions and ideas when I felt like it did not align with what I had envisioned. Final results the team went over and beyond to understand my business for the best solution for bundles and option products. Highly recommend for "Bundling Product" options. They also have great videos as tools. It's such a beautiful and thoughtful review! We’re so happy to hear that your experience with Simple Bundles has been everything you hoped for—and more. 🙌 We know it can be a bit overwhelming to navigate setup without a coding background, so it means the world to us that our team could step in and support you every step of the way. 💡 We also appreciate the shoutout on our videos—so glad you found them helpful! Thanks again for the kind words and recommendation. If you ever need anything else, we’re just a message away! 😊 ❤️

I am extremely concerned that the team at Freshly Commerce, cannot fix a native bug in their app, LET ALONE reply to their support tickets in a timeously manner. When they give me the support i deserve and fix the app, i will change my review, however, their support is terrible, they dont reply, they ask the same nonsense questions all the time. Given them access to my store and they cannot even give me any updates nor reply to any of my messages. DAY THREE and their support is absolutely not helpful - they dont reply and they just ignore you - they tell you to upload a CSV, where all their "videos" dont reflect the same CSV file that they ask you to download... they not willing to help you, live on store, even though you have granted them permission to do so... I have sent multiple messages now - which are read and ignored. Thank you for your feedback! We’re truly sorry to hear about your experience. From what I can see, our support team has been actively responding and working to address your request. Could you let us know if you're having any issues receiving our emails? Please feel free to send us your best contact email so we can reach out accordingly. I'd like to clarify that the issue you're encountering isn’t due to a limitation within our app, but rather a restriction on Shopify’s side. Since Simple Bundles 2.0 leverages Shopify Functions to dynamically generate bundle data at checkout, any metafield exceeding this size may fail to load or save correctly — which can result in bundles not saving, as you've encountered. I understand that the Build Your Own 3 x 100ml Fragrance Box has now been successfully built through the app via CSV import. If you're seeing any additional issues beyond that, please feel free to reach out. We sincerely understand how frustrating this can be, and we’re here to help you navigate the best way forward. Our team is currently reviewing your case, and we will guide you with the CSV import moving forward. We’ll continue the conversation via email to ensure you receive our full attention and a thorough resolution and we'll be monitoring your updates. Thank you!

Great support, does exactly what you want it to do. We are so happy to see your review! Thank you so much! ⭐

Grenade UK

2025-05-20

Thank you so much for the 5-star review! ⭐

Customer Support is always quick to help resolve issues and willing to put in extra work. The Simple Bundles & Kits technical team was able to assist our store in creating custom behavior for their dynamic bundle which has greatly improved our users' experiences. Thank you so much for your kind words! We're thrilled to hear that our support and technical team could help create a custom solution that improves your users' experience.✨ We truly appreciate your support! 💛

Amazing app, amazing support! They solved issue with fast checkout button so proactively, I never met someone like them. Defenitely recommend! :) Thank you for the awesome review! 🙌 We're so glad our team could help quickly and proactively. Your support means a lot—thanks for recommending us! 💙🚀

edelkrone

2025-05-17

It is a tool that provides us with extraordinary ease in selling product ecosystems that work harmoniously together—especially ones like ours. We are very, very satisfied with the Simple Bundles app. It is extremely simple and works perfectly. Thank you for the amazing review! 😊 Great to hear Simple Bundles is a perfect fit for your bundles! Appreciate the support! 🚀

The customer service from this team is absolutely amazing. We are navigating the set up and as always with new software you get stuck sometimes with knowing what setting does what and learning how the system works. The depth and detail of their replies in helping you get this all sorted has been brilliant. If you email one team member another picks up the email chain if they're then away. 5 stars does not do their team justice. Thank you so much for the amazing review! We're glad to hear our team could help make your setup smoother. We're always here if you need anything—thanks again for the support! 🌟

Extremely helpful customer service when we had an issue with our inventory system recognising the bundle we had created. Thank you so much for your review! We're really happy to hear our team was able to help you out with the inventory system issue 🙌 Bundles can sometimes be tricky with external systems, so it’s great to know we could get things sorted for you. If anything else comes up, we’re just a message away! 💛

Super-Sod

2025-05-14

This app filled a void that we had after trying at least a dozen other apps that wouldn't work for us. Great bundle app! Thank you so much for the kind words! We're glad to hear that our app was able to fill the gap after trying so many others. It means a lot to us that you’ve found it to be a great fit for your store. If you ever need help or have ideas to make it even better, we’re always here to support you! 💛

Took a few days and 6 different advisor chats to figure this out, but once I did, it worked well. Thank you so much for your feedback, and we're truly sorry for the setup confusion. Since our support team runs 24/7, multiple merchant advisors may step in to ensure timely replies—especially when duplicate emails are opened. We're always working to improve this experience. We're so glad everything is now working as expected. Please feel free to reach out if you may need additional help! 💛

Oliver Cabell

2025-05-06

Very helpful! Thank you so much for the 5 stars! ✨

Great way to offer bundles with more variants than Shopify Bundles. Small hiccup at the start as the quick add to cart button doesn't prompt customer to add their selections but the team fixed it by adding code to my site so it now works perfectly. Thank you for the 5-star review! We're glad everything’s working smoothly now ✨ We appreciate your support!

Fantastic! I was on the struggle bus trying to get the gift basket on my site, but Stella & Maria were very helpful. This is exactly what I needed to do a customized gift basket for my customers. This app is great. If you need or want to do a kit, this is the app for you. Thank you for the kind words! We're glad our team could help get your gift basket set up. Great to hear the app is working well for your custom kits. We appreciate your support! ⭐

The support team is incredibly fast and always provides clear, precise answers. I really appreciate their help and responsiveness. Highly recommend! Thank you so much for your kind words! Your support means a lot to us! ❤️

We had a little glitch and contacted them. They got right on it. I like the app and I really like the support they provided!

So easy to set up and use. Customer service is great. They are quick and so helpful to guide thru any questions. Thank you so much for your wonderful feedback! 🌟It's our goal to make sure you have a smooth and successful experience. If you ever have any more questions or need assistance in the future, we're always here for you!❤️