Reviews for Signifyd

They are very easy to deal with. I recommend them. Jacob

Signifyd has been great for us. They manage all our chargebacks, which frees up our time to focus on what we do best. Overall has been a great for us.

Dr. Dabber

2019-06-17

United States

We use Signifyd to help us prevent fraudulent orders and to get charge back reimbursement on applicable orders. This is a great app with amazing customer support. Very prompt and informative customer support. Sometime the app does not provide detailed information on why a charge back and/or order was marked as fraud, hence the 4 star review. Other than that, everything runs great with minimal actions on our end. I recommend this app to any company having issues with charge backs or fraud.

Signifyd has been great for us. They manage all our chargebacks, which frees up our time to focus on what we do best. Overall has been a great experience.

We can tell that Signifyd uses quality intelligence both through its tech and its employees. With a fast growing business like ours, it is important that Signifyd keeps up with our growth and has done so thus far. Always needing the best pricing and service, which we hope can continue to be an open dialog with them and their team as time goes on.

We invested in Signifyd over 3 years ago and have never looked back! Great customer service with a product that keeps getting better. We use the Guarnateed service on all payments and we no longer waste manual time checking fraud. If one does get through the net we're covered and we get paid back (plus the chargeback) within 3 days. We looked at other platforms and settled on Signifyd and its one of our best decisions on SASS software, obviously on par with choosing Shopify. Thanks again Signifyd!!

I have used Signifyd for a few years with multiple different companies. At first I wasn't sure about the pricing but it has become worth it. the amount of time this app saves me is great and they also now handle all my chargebacks.

I use Signifyd for fraud protection for June and it's been really reassuring! I appreciate that they will take responsibility for any orders they believe to be authentic and will flag me for the ones they find troubling. They share the details on why it appears troubling and gives me the chance to reach out to the purchaser to ensure this order is intended to be ordered in a timely fashion. The dashboard is not that hard to use and I look forward to seeing product improvements on the dashboard to make the navigation even easier in terms of locating certain orders. I do hope they'll add more features or create more criteria fields verifying these orders. The team has a great communication attitude when discussing account or need more customer support.

I used Signifyd for over a year and a half. They failed me the first time I ever sent them a chargeback, a rather large order aswell. Apparently a customer receiving his order but signifying 'Product did not ship' is a loophole around anything Signifyd can take care. I got scammed, Signifyd did not help. 2 Thumbs down.

Made $90000 in sales to pay them $900 and only have $300 in chargebacks some of which they didn’t even cover. Cancelled

GREAT APP BEEN USING IT FOR OVER A YEAR NOW AND IT HAS SAVED ME FROM A LOT OF HEADACHES WITH CHARGEBACKS.

I've used this app for close to 3 years and the service is getting worse. they've been charging me 3% of order totals for fraud protection when now they're offering 1% of orders to new customers. I HATE when companies do this. You've now lost a customer. Also, their support sucks.

Great customer support. Great app against chargebacks due to fraud or unauthorized charges. Regards Jan

They don`t have SIGN UP button .... so we cannot make any account ... I can`t believe there is an app without SIGN UP button ... omga

"Guaranteed" is a lie. Signify has been good for one thing, rejecting fraudulent orders, However, it let one slip through, and I fulfilled it trusting I would get my money back if it got a chargeback. Despite contacting signify multiple times, they will not pay me back for the order they said was safe to fulfill. This is simply because the chargeback was accepted by the bank and the area I need to screenshot can no longer be viewed. I have now lost over $400 to foreign credit card scammers, and signify has not helped one bit. Still waiting on a response after 4 days.

Used and spent 150 last month on this app. 2 orders came approved, but then charged back and they didnt cover them. This company itself is fraud.

Signifyd gets 5 stars for preventing fraud and notifying me immediately if any questions occur regarding my orders. Their service is excellent and they are a great provider of e-commerce fraud protection. I am very pleased with Signifyd!!

LampsUSA has used Signifyd for 2 years and it works very well. It sometimes takes a few hours to get approved on suspicious orders, but we know not to ship until we get approval. They are really quick to pay if an order does turn out to be fraudulent. We average only about 1 a year. Recommended!

Great app works as it claims. What set s this app apart is the lower price point and how easy it is to use. https://www.kinkytoy.shop https://www.kinkytoy.store

This app installed very easily and required very little configuration from me. It gives us the security we need to confidently ship our orders. https://www.Kinkytoy.store https://www.kinkytoy.shop

To be honest, we would be bankrupt without this app. We sell expensive electronics and Signifyd's team has always informed us quickly and easily whether or not we can ship items, and they have NOT ONCE refused a chargeback claim in the rare event it has happened. Thank you!

If I can give -5 stars I would. This company will happily take a percentage of your profits, even on sales they do not insure. And forget about trying to make a claim on a chargeback they approved. They will tell you it doesn't qualify and ignore you afterward. Avoid this company.

We haven't had any chargebacks for fraud, yet, but this app has given total peace of mind. I decided to install the app after two orders came in in one day for higher ticket items both flagged medium risk by Shopify. I was spooked to fulfill the orders, even though they looked fine to me. Signifyd takes all that away. Even when Shopify gives us the orange triangle, we have Signifyd to double check. It's great, and affordable for a new merchant like us. One thing I really love about it is you can set Shopify to only authorize transactions, and set Signifyd to capture the transaction if it passes screening. I love seeing "Signifyd captured the payment" on every order. Totally recommend.

This company is changing its rules all the time. The had a fault in their system where not all my shops were charged. They then made all the past orders ineligible for charge back so I could not claim charge back for orders that they approved as valid. They charge me every month for the service but when I receive a charge back on an order that they said was okay to ship they always have an excuse and/or a new rule on why it isn't covered. Not sure what I am paying for? Avoid this service at all costs.

Same issues as Bregamont shop.