Reviews for Shopify Marketplace Connect

Freshly Picked

2024-09-24

United States

Great experience with customer service! Their team is quick to respond and incredibly helpful. Excellent customer experience so far!

Customer service is great! Highly recommended

Start Fitness

2024-09-23

United Kingdom

Shopify connect is a great fit for smaller retailers or if you have a smaller product range, larger product ranges might have some teething issues and you might have to work hard to get through them with their support team, but at its core it is a very effective tool for managing your listings and does have some clever tricks that other apps have yet to figure out how to achieve.

It closes my account automatically. When I reopen account it shows it's all good, but once I leave the page, my acc. got shut down again. When I reached out to support and explained. They answered by "acc. is closed". When I replied by explaining again, they just ignored me. BTW, my one product is "publishing" to Etsy for 2 days. And app is super slow. Not sure how they managed to receive so much good reviews.

After struggling with errors we were getting for ebay, Harryl quickly supported us though a call to ensure we cleared all our questions and the existing errors that our products had. Extremely satisfied with how Harryl was super friendly and helpful and didn't give up on helping until the outcome was positive. I highly recommend the app.

So easy to use!

Dom provided us with a lot of help! They were very responsive and provided a lot of information.

UNTAG

2024-09-17

Netherlands

Excellent service team, mostly Adrian helped a lot!

App creates order for FBA but does not updates Shopify inventory. HORRIBLE APP

Russ is a professional person. He did a fantastic job. He is very professional I like the way how he helps I recommend him always

Shoelosophy

2024-09-16

Italy

ottima app

ritarosabeachwear™

2024-09-14

United States

Dom I was super helpful and knowledgeable. I appreciate your help with my product list :-)

customer service is good

Shopify marketplace connect is too good. Its saving a lot of my time and its free inbuilt feature of Shopify. Thanks to Joy as he helped so nicely. Im new to Shopify but never had this type of e-com software. Thanks to Shopify.

Whitsunday Myrtle

2024-09-12

Australia

Had a problem fixed in less than 2min, well worth having this app!

Uno de los puntos más destacados es el soporte técnico. La atención es notablemente rápida y eficiente. El equipo de soporte no solo es veloz en responder, sino que se esfuerza en ofrecer una atención personalizada, guiando a los usuarios paso a paso. Aunque la curva de aprendizaje puede ser un desafío, una vez que te adaptas, el sistema se vuelve intuitivo y valioso para manejar la tienda en varios canales de manera organizada. Esto es algo que muchos usuarios valoran con el tiempo, ya que ahorra mucho trabajo manual en la gestión de inventario, precios y pedidos.

Mariel helped me navigate setting up eBay linking products with the bulk edit function in Shopify. The help was awesome and when I asked further questions she answered in an easy to follow manner. Thanks Mariel!

Thanks to Jeff's significant support, I could find a way to solve the issue. I really appreciate it. Thak you so much

Customer service is responsive and Dom was very helpful today in addressing our concerns.

Great service, so appreciative of their services, saves a lifetime for me since we have 298,000 SKUs to be listed!

Extremely Disappointing Experience I'm beyond disappointed with this app, which cost me my 250 free ebay listings and more! The lack of support is staggering, especially compared to smaller apps with super fast support. With this app, you're left waiting for Shopify to respond, which feels like an eternity. Chloe should be fired. I've experienced major issues with this app, including duplicate entries being created every time a product sells on my eBay store, forcing me to manually delete them. The app also auto-relists items despite settings to prevent it, resulting in unnecessary eBay fees. To make matters worse, I've received zero support from the app, leading to a month's worth of profits lost to fees. I strongly advise against using this app unless you enjoy manually tracking inventory and dealing with duplicate entries. I'm migrating my store to a reputable third-party app with actual support and reliable functionality. I hope this review gets someone's attention, but I'm not holding my breath and it won't change my willingness to use this dumpster fire app! Rating: NEGATIVE 5! Stay away!!

Worst Support, Worst App, Lyn was not supportive at all. I was unable to list products on amazon. Contacted Supported and Still No Help, They asked for a document that doesn't even exist.

We had so many issues with syncing to Etsy and lack of good support we have moved to Woocommerce. When shopify updated, it changed all our listings from LBs to grams... and removed the weight from our Etsy store completely. The support had us unlist everything and list it back, which cost us money... plus HOURS to try and fix everything. Their solution was to change our Shopify Marketplace listings to grams. It then caused our Etsy store to believe we were overseas, which then caused a whole other issue for us. This has been the worst!

Thanks very much Mark for your great support and assistance. I really appreciate you taking your time to solve my queries.

I have installed it like 3 weeks ago and I have to say that this solution is just great. Very easy to connect any marketplace and list products there. I had respect for marketplaces but with this solution it is easier than 2+2 :) Customer support was just professional and freaking fast.