Reviews for Shopify Inbox

Cok guzel

Perfrct

Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.

East and which to respond to

Love this app, very accurate and convenient to keep all the customers messages in one place. Thank you

Seamless integration with may simple bells and whistles...

Caution - this app has some very serious omissions. It's absolutely NOT ready for prime time. It's missing some essential features. On the plus side, easy to install, use, and find integrated customer info. But the down sides are pretty major. If you ever run into a problem with a customer, and you need to be able to share a prior chat with that customer, you won't be able to. You can not export any chat. You can't email the chat to yourself or a customer. You cannot even copy/paste the chat transcript into a document. It just doesn't copy correctly. Further, your customer cannot log back in and see this chat. I'm pretty confused on why this app is getting so many 5 star reviews. I have used quite a few chat apps and I was suckered into this one because it's free and I generally think highly of shopify apps. However, this app just doesn't cut the mustard. I'm ditching it and getting something that has chat transcripts that can be sent to my primary customer service email address so that I can always share it with a customer. Very disappointing app.

It offers a more immediate way to have interaction with my customers. Not all customers want to phone, and emailing back and forth is not always the best option for people. Having a chat option on my site has increased my exposure and has definitely led to an increase in sales.

good

I think it is amazing!

works like an inbox should

good

This app lets you connect directly to the Consumer, Definitely recommend to any business owner

Only used it once so far but going good.

Very easy to use and has being a great aid to growing the business and is hassle free. If your a new business i would highly recommend.

muy bueno y agil

good

1776 United

2024-01-05

United States

Its a great free tool to save money on support options

ok another channel for customer to communicate directly with sales and or customer service tony

be current on notification

the quickest and easiest way to connect with customers.

Aplicación rápida y muy fiable. La recomiendo 100%.

It has been nice to have a direct line to customers that is trackable for both the customer and I.

Very effective and easy to use

this apps allows direct communication with the customer at the point they are considering or about to pay for goods. to be able to chat to them directly increases conversion of sales and leaves the customer more satisfied and has a positive result towards the brand