Reviews for Shopify Inbox

Very easy! Wish I was using it much sooner!

works great ... I would like to learn more about it and find a way to do a pop-up notice to more easily respond. I think there should be a pop-up window option on a desktop/laptop or, at minimum, a popup window/notification bubble or something on the dashboard to indicate a new message and allow for a more timely, possibly live customer interaction.

This is a life saver! My mom has been in the hospital the past few days and she was the only person on my mind, plus I work full time. During this time I didn't notice that I had a message from someone, this service saved me. It answered what it could for me. I am now back and able to keep up with my messages, but I could not live without Shopify Inbox, it is a must have!!

It's attracted Marketing Consultants who promise that paying them will make me rich. So far the only outcome is that I'm spending money and not seeing results.

Simple interface provides single solution for store emails.

Perfect ! Thanks Team,

I like the Phone app as it makes it so customers can actually be communicating efficiently with support.

Update: UNINSTALLING! APP is another Shopify POS APP! I get spammed from this app. Not sure if I’m going to delete it or not. Since I downloaded it even my social media started blowing up really bad with people claiming to be Shopify experts or pretending to be customers. Hey, do you ship worldwide blah blah blah. I’ve also noticed a major decrease in store traffic and it does not send to your email either. App seems to work but not like it says. If you want spam use this app. Tested the tracking and it don't work either even with an order that has tracking on it. Noting works but SPAM! Go to another app if you want a chat box!

The app is good but customer cannot receive instant reply from shop.... i hope there will be improvement. Customer need to refresh his browser to check our reply.....

Los mensajes se reciben al isntante el cual puedo tener comunicacion rapida y efectiva con los clientes. Llega la notificacion en la app en el celular o correo electronico de un mesaje recibido.

Not bad, but not perfect. For some reason, I didn't receive a notification for one client request.

I would recommend. After initial retraining on the app, we've come to rely on it with our customer interactions. It actually has a great deal of functionality that we didn't realize until we started using it.

I love it!!

pretty straight forward

The Inbox is a great addition to my store, its one of the better things on Shopify.

it;s good

Shopify Inbox is very useful. I like that you can set parameters for auto-replies when you are not around to answer immediately such as customers asking questions in the middle of your night.

Ok for now

Deleting this app!! All you get from it is an outrageous amount of SPAM. I have had to block so many messages and especially on my social media accounts. I never had spam on there before. Seems like my traffic on my site has gone way down in the past few weeks also. I tested the Track my order question I added, and it doesn't work at all. I used my most recent order that has tracking and all I got was this message, Sorry, we couldn't find an order with the order number and email address you provided. Please check for typos and ensure the order number is from our online store. You can also message us for help. This app is Another BRILLIANT SHOPIFY BUILT APP. I really expect way more from team of so-called experts that I have been paying for more than a year now. All Your Apps SUCK!!!! They do more harm than good to your store.

Distinctive Gem Inc.

2024-05-20

United States

Working very well. Sometimes conversations are not kept in teh same thread but I work with it. ;)

Muy buena!!

Super !!!!

Shopify Inbox has been central to my business since I began building my website. Giving my customers access to let me meet their needs is essential to getting them what they need when they need it. Thanks.

great

Me parece súper sencillo de usar y rápido.