Reviews for ShipStation

What seems to have started with the right foot forward, has turned to be a nightmare. The only reason I'm leaving a 1 star review is because I can't go lower. I'm on the paid version still on trial, and despite over a week of back and forth with not 1 but 3 support agents plus some others from Shopify, it seems no one can figure out why Shopify isn't connecting to ShipStation. Frustrated of the lack of knowledge on ShipStation's part pointing fingers at Shopify doesn't begin to express it. I will change my review once I can get someone knowledgeable enough to figure this out, as it seems the people in support have no clue what's happening.

I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six months ago, dedicated two full days to resolving the issue and found a solution. I’m incredibly grateful for the level of dedication and support they provide through employees like her.

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that! Hey there, thank you for your review! We have located your open ticket and a team member has been in touch to assist. Thank you again for bringing this to our attention and have a great rest of your week!

by far one of the most annoying bug infested app and company. Nothing works Hi there, thank you for taking the time to leave your review as well as your feedback! We've reached out to the email on your account to gather additional information. Hoping to hear back soon!

ShipStation helps us manage multiple sales channels on one shipping platform. The integrations are smooth, and when we needed help, the account setup assistance was amazing! We have been able to streamline so many SOPs and our quick shipping department is now scary fast and accurate. A+ Thank you so much for sharing your experience with ShipStation! We're thrilled to hear that our platform has helped you manage multiple sales channels and streamline your processes. It’s always our goal to make shipping as efficient and seamless as possible, and we’re glad that the setup assistance provided you with a smooth start. “Scary fast and accurate” is exactly what we strive for! Thank you for trusting us with your shipping needs – we’re here whenever you need us. A+ customers like you make it all worth it!

Good functions, too expensive Hi there, thank you for your review! We have reached out to the email on your account to gather additional details and feedback. Please have a great rest of your week!

I like Shipstation but I have small problems about once a month and it gets frustrating. Thank you for your review! We are reaching out to the email on your account to gather some additional context on these pain points. Please keep an eye out for our message and have a great rest of your week!

Great app for shipping and keeping track of orders and shipments, especially if you own stores in different platforms

As a small business startup, navigating shipping platforms can be overwhelming, but Joey from ShipStation made it a breeze! He took the time to explain everything in detail and even sent me helpful videos. His exceptional support went above and beyond my expectations. Joey truly restored my faith that there are still good people out there providing amazing customer service. I highly recommend Joey and the ShipStation app for anyone looking for a reliable and user-friendly solution!

The integration is straight-forward but lacks the ability to configure it to specific needs. For example, we operate a warehouse that both ships and provides for local pickup. The integration will not import anything without a shipping address, so we can't use it for operations (only shipping). Additionally, the frequency of sync is variable. It is fast in the morning, but slow in the afternoon (busy time). You can manually sync, but again that isn't a good operational solution. Hi there, thank you for your review! We have reached out to the email on your account to gather additional information regarding your experience. Hoping to hear back from you shortly!

This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.

Easy to use for any level of business. We use daily for USPS, UPS, Fed Ex, DHL

WORST customer service. Shipstation worked great till they switched to Parcel Guard. They ended up costing us thousands of dollars in damages for one shipment. We have double automatic insurance rules on our account, but what they don't advertise is that if you ship more than one package in a shipment, they automatically turn off your insurance. Been back and forth with customer service for months over the issue. Cancelled our account because of how much money we lost. Said they were going to give us a refund, went silent for weeks, stopped responding to our emails then a new support person popped back in after we cancelled and said sorry to see you go and no refund. Hi there, thank you for bringing this to our attention! We have located your ticket and will be in touch regarding next steps shortly. Please have a great rest of your week!

Terrible integration with Shopify. - If an order is edited (products change, address updated, notes added etc) that edit in Shopify does not flow over to Shipstation. So as a small business owner I need to make the edits twice. - I have two different warehouses and Shopifys split shipping is not supported as an integration with Shipstation. - I have an app on Shopify that makes beautiful, branded packing slips and invoices. But these do not travel over to Shipstation so my packages have this totally mediocre packing slip thats not on-brand for my upscale company. - I sell wholesale on Faire and while Faire and Shopify integrate beautifully when the orders flow through to Shipstation they are all screwed up with testers not registering properly and discounts showing up in a very confusing way. So every time I get a wholesale order through Faire I need to manually email them the packing slip so they can pick and fill correctly. I love my warehouse but wish they did not need to use Shipstation. I feel Shipstation does not care one bit about the business using Shopify, only about the warehouses. Hi there, thank you for your review! We appreciate your feedback. We've reached out to the email on file for this account and are hoping to hear back soon so we can discuss these points in greater detail. Hoping to hear back shortly!

Love it! It has really streamlined our shipping processes.

Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping! ⭐⭐⭐⭐⭐

Integrating ShipStation with our Shopify store has been a game-changer! The setup was incredibly easy, and it has simplified our day-to-day shipping process significantly. We now save time on managing orders, and the automation features have streamlined our workflow. Highly recommend it for any eCommerce business looking to make shipping effortless!

Tulsa Body Jewelry

2024-09-30

I would not recommend ShipStation. Customer support is terrible. Hi there, thank you for reaching out! We're sorry to hear about your recent experience with our team but would love to help make things right. We have sent an email to you and are hoping to hear back soon. Please have a great rest of your week!

AtlasPacks

2024-09-26

This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party. Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time. As you can see I have been using this app for many years and they can and should be doing better.. Thank you for your review! We'd love to get on the phone with you and get some additional context around the issues you have outlined for us. We have located your account and will be reaching out there shortly. Have a great rest of your week!

Horrible app, took our money for using our own courier without notifying us. VERY DODGY! Aussie's steer clear of this one! Hey there, we appreciate you taking the time to try out our platform. We’re sorry to hear our pricing plan didn’t work for you and your business. We’ve sent an email to gather additional feedback and understand how we can do better. We hope for the opportunity to work together in the future!

This has greatly helped out shipping process and helped us get off the ground. Chelly did a great job in helping us get going.

Awesome App with great support. You can actually call them and they speak English. The rates are generally the same or better than Shopify for shipping.

Lash and Beauty Store

2024-09-19

United States

There are a few connectivity issues that should be fixed but other than that we are super happy we switched from Shippo to Ship Station. Love the added functionality and most of the scale integration. Has improved our shipping efficiency tremendously!

Chelly was super helpful! She was very knowledgeable about the whole system. She was also very helpful with all of my specific questions and needs!

Hair Illusion Inc

2024-09-16

United States

I will update my review if the support team has a resolution for printing more than 20 labels at a time. If we print more it will skip or miss orders. we called and they sent documents for us to read regarding our printer. Do we have a printer issue or shipstation issue? contact daniel@hairillusion.com