Reviews for Shiprocket: eCommerce Shipping

Among all the courier services and apps available, Shiprocket provides most advanced insight and control on all my shipping needs From Shipping, Delivery till RTO their panel is advanced enough to manage things very easily. Highly Recommended.

The experience with ship rocket is awesome, after trying a lot of courier partners we landed up to ship rocket panel and the experience is wonderful and I would give the entire credit for the same to Aman Grover my KAM. He just clears up all my queries and escalations at a lightning speed! Keep up the good work and Thank you for all the help.

Have been using Shiprocket since one year and also use it with my Shopify store. It's easy, smooth and makes my job easier ! Have recommended it to so many friends who run small businesses ! Call center support is also timely and helpful !

We have been using Shiprocket for over a year and half and we find it really easy to work. Our account manager, Himanchali tries her best to get issues sorted for us

We have been receiving good support from Vikalp, Guarav & Abhinav. We are looking forward to scale our business with shiprocket.

very good courier aggregator, providing low cost shipments. my account manager is - narendra verma, who is very good at providing all assistance.

We are using shiprocket for our business for the past 1 year it is very good software and user-friendly. Our Account manager *Gurjot really helped us sort issues and things are better with ShipRocket.

I have been working with shiprocket since more than an year. My account is in Gold Tier and getting great support from Shashank and Sanchit. I'll strongly recommend the services.

The service and support staff are good and supportive (My Account manager is Mr. Aman provides us good support and solution for every issue). They also have a lot of delivery partners.

excellent Shipping App - Gaurav Chawla provides us good support and we are happy with Shiprocket services

Having a Wonderful experience selling our products via shiprocket as it provides reasonable courier rates, multiple courier options and many more benefits. Also Very Supportive key account manager M/s. himanchali rai who solves our queries without any delay.

We have been using their services since 8 Months and overall the service is good. Sometimes the shipments gets delayed or fake attempts are marked however we think its courier companies not shiprocket.

The integration works flawlessly, thanks to constant support from our dedicated account manager Mr. Rana, any issues are dealt with swiftly.

excellent services by shiprocket. We are running our platform only with the excellent services from shiprocket.,

I'm using this app since last two years, the best shipping solution for ecommerce business. keep it up shiprocket.

Best shipping solution for eCommerce business! Our account manager is Shashank sharma he is very helpful. now immroved customer service. i like it.

I so wish I could share the long screenshot of my package history to educate everyone how pathetic is the service of shiprocket. I have been using shiprocket for my dispatches for 2 years now and have been facing small ignorable issues but then, there was one parcel that was dispatched and even after 20 days, the parcel could not be delivered. The shiprocket team is highly incapable of doing anything regarding your parcel. Either you work hard and call the courier company directly and plead them to deliver or else wish yourself all the best. After making 10 calls in 15 days to the shiprocket customer care, the customer care executive finally agreed to make me talk to Mr. Munir, the so called senior. I thought of him to be a responsible guy as he assured me the delivery in next 24-48 hours but now it has been 5 days to his commitment and yet nothing has happened. In the end, it is my customer who is going to blame me and the brand. I suggest all the companies working with or thinking to start with shiprocket to NOT WORK WITH THEM. These guys are good for nothing. I am now switching to a different courier provider and it is a lesson I have learnt. It is not a fake remark, to prove this I am sharing the package details, AWB no. of Fedex 281971954593. I shipped this parcel through shiprocket and it has been 25 days since the dispatch and no concrete response has been received from shiprocket.

Excellent Service. Reasonably priced and excellent support by my Key Account Manager Ashish Srivastava to ensure smooth running of the account. By far the best courier aggregator in India.

Hopeless App Hopeless Service, Never Use Them as shipping partner, they never respond, never call back, will not return your money of your wallet.

WORST app with most inconsiderate customer support. They don't care about getting order delivered. Their system flaws initiates RTO by themselves. They also don't take any action on it because they make more money out of undelivered shipments.

FRAUDULENT APP DO NOT INTEGRATE THEY ARE BIG TIME SCAMMERS LOOTING SELLERS AND BUYERS MONEY INSTEAD INTEGRATE WITH DELHIVERY SHADOWFAX DTDC DHL BUT NOT WITH THEM

They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.

They sweet talk you into upgrading to pro++ plan and say that they will assign manager. Neither they assign manager nor does the support help you in resolving you queries. EVERYDAY there is a fake attempt issue and weight discrepancy issue which they will never resolve. As a result losses are to be borne buy the seller. SHIPROCKET IS THE WORST SERVICE EVER. STRONGLY ADVISE AGAINST IT

Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.