Reviews for Shiprocket: eCommerce Shipping

Mr. Arav from the technical team provided outstanding support. He patiently guided us over the phone, and our issue was quickly resolved. No complaints at all.

Arav helped us to resolve the issue. Thanks for the service.

It's good to hear that you had a positive interaction with Palak and the technical team at Shiprocket. The staff and the business may benefit greatly from positive feedback like this. For all of their effort and commitment to delivering top-notch service, Palak and the technical staff at Shiprocket deserve praise. If you haven't already, think about providing a review or feedback on their website or platform to further express your gratitude and assist others in making wise judgments when selecting their services.

very helpful support from shiprocket by arav ,good concorn ,good talk resolve my problums thank you

rohit - good support team

Thank you so much Aarav for helping me out in this crucial journey. I was highly stuck in syncing my orders with Shopify. Your guidance has helped me to close my pending orders on priority. Thanks again

Good Understanding, Nice behavior, less time to understand the problem, So Happy with the support of Miss Palak at the technical department.

good support provide by aarav. solved my issue.

I was facing problems with order sync and then I got a call from Palak from the Shiprocket technical team She guided me step by step on how to properly sync my orders Thank you so much for your help you were really professional THANKS A TON

Great delivery service and support provided by ship rocket. Also, an awesome customer support from Rohit Kumar customer executive. Thank You so much

I was facing some issues as a new seller, got a call from Mr. AARAV for shiprocket team he really helped me to solve my issue. Overall a good experience.

rohit good service

2 years of having been used shiprocket i guess Arav is the only guy who has helped me with my query asap, he helped me connect my shopify and shiprocket in a very seamless way. if shiprocket has more customer suport like arav then our life as well as shiprockets would be easier

Arav I got a good answer.

very good app and satisfies with the costumer services and technical services provided by Mr. Aarav it was really quick and helpful

one the the best shipping website i have come across, very convenient with the shipping part, delivery partners and very reasonble too. Issues are also solved at the earliest with ease, recently faced some issue with the site but was resolved by Mr. Rohit in no time. Enjoying the experience of shipping with shiprocket, it is truly a reliable site to associate with.

Pathetic experience! Shipped first order with Shiprocket, and then there's a stream of worst experiences that it brings along.... courier pick up happened after 3 days that too after calling the customer care service... and then absurd weight discrepancy by their Bluedart courier partner & deducted more than Rs.200 extra for their self-generated false discrepancy.

Arav has helped to configure the best channel setting which suits my requirement I really appreciate the proactive support from the shiprocket team Thank You

Shiprocket is very useful for people running online businesses. From shiprocket team Mr. Arav resolve my issue quickly. Thanks

Arav helped me in syncing my channel. He was very helpul

My issue was resolved quickly. Yashika from Shiprocket team helped me resolve it easily.

Mr. Arav from shiprocket helped in resolving issue regarding order not sync.

my issue has been solved unable to integrate by technical department(yashika). my issue has been resolved in few hours. Thanks to Shiprocket

Absolute Nightmare! Avoid ShipRocket Like the Plague! I can't even begin to express the utter frustration and disappointment I've experienced with ShipRocket. If I could give them zero stars, I would in a heartbeat. This app is an absolute dumpster fire, and I implore anyone with even a shred of common sense to steer far, far away from it. From the moment I started using ShipRocket, it was like diving headfirst into a bottomless pit of incompetence. The user interface is a chaotic mess, reminiscent of a cheap '90s website that hasn't seen an update since dial-up internet. It's as if the developers actively went out of their way to create the most convoluted, counterintuitive app possible. And don't even get me started on their customer service. It's non-existent, to say the least. It's clear that ShipRocket has a "take your money and run" mentality, leaving you high and dry when you encounter inevitable issues. It's like they hire support staff based on their ability to ignore and frustrate customers rather than assist them. Bravo, ShipRocket, you've truly mastered the art of customer neglect. But wait, it gets better. The app's performance is a complete joke. Expect error messages at every turn, and brace yourself for the app crashing more times than a demolition derby. It's astonishing how a company can release such a shoddy, half-baked product and still have the audacity to charge for it. Shipping? More like "never-shipping." ShipRocket has turned what should be a straightforward process into an unending cycle of delays, miscommunication, and lost packages. I wouldn't trust this app to ship a message in a bottle, let alone anything of actual value. In conclusion, ShipRocket is an abomination of an app. It's an insult to anyone looking for a reliable, user-friendly shipping solution. Do yourself a favor and avoid this disaster like your business's reputation depends on it – because it does. ShipRocket, you should be ashamed of the garbage you've put out into the world. I wish I could erase my encounter with ShipRocket from my memory. If I could physically throw this app into a black hole, I would do it without hesitation. AVOID AT ALL COSTS! bad service unethical practices all they want is to steal money from here or there, totally unacceptable

UPDATE: 2 years since we have been using shiprocket and the situation remains the same. Please avoid using such aggregators and its better to tie up with a direct courier partner, if you wish to have ANY access to real people and not bots. The KAM refuses to acknowledge any emails/ the average TAT for even acknowledging tickets is 4-5 days in a world where fast delivery is key! Lost packages never paid for. Pathetic experience. We've faced quite a few issues with Shiprocket in a short span of 3 months. 1. The portal has process breakages due to which the shipment pick up requests dont reach the courier companies in time, causing delay in pickups and eventually cancellations. 2. NO POINT chatting on the engine they NEVER respond ! 3. Email escalations only result in standard responses - looking into the matter and we've raised a ticket! 4. You will only receive a response once you've spent days chasing the actual courier partner and getting it resolved on your own!