Reviews for Shiprocket: eCommerce Shipping

Horrible service, we booked a delivery after chasing for a week no one came to pickup. Call center has same answer today it will be picked up thats all. Horrible Horrible service. Dont download. They are cheats

The experience is really good with shiprocket and the account manager Bhanuvendra is really helpful and guides us very much in all the works and management.

I have been shipping all my orders with shiprocket from 2 years. My experience with shiprocket has been amazing. The interface is user friendly and it's integrated with Shopify very well. I have never faced any major technical glitches with shiprocket. Also all the courier partners are available. Mr. Shashank who had been my account manager for more than 1 year has helped me a lot, be it guidance, problem solving or technical assistance. Ms. Kajal who recently became my account manager is also very helpful and always available on just one call. Shiprocket has improved their customer care and service drastically in last two years. I have tried other aggregators as well but nothing can beat shiprocket. I highly recommend shiprocket to anyone who is looking for hassle-free shipping experience at competitive prices.

Sky Shopy

2022-03-26

India

Shiprocket is the best APP which is helping me in shipping all my Orders. I have been provided good support by my account manager Ankush Verma who is a handling the account from so long. I will recommend all my friends and relatives who are in E-commerce business to start shipping with Shiprocket

The experience is really good with shiprocket and the account manager Bhanuvendra is really helpful and guides us very much in all the works and management.

We are happy with Shiprocket and My Account Manager Ankush is helping me every cases. Thanks for your support

Good shipping provider, I am using it for the last few months and have good experience for shipping all across India. Kajal is very helpful.

Thank you for the help, much appreciated. Also the syncing part is good, overall looking forward to increase the load post Shiprocket support

We've been using shiprocket for over 2 years now. Their service is prompt and their dashboard is quite informative and easy to learn. Karan, our Key Account Manager has been extremely helpful to resolve any issues that we face with our deliveries. Highly recommended.

Super Service, Super App, All my shipping troubles are gone... We are using Shiprocket since last 4 years now, we did face a few issues earlier, which were promptly resolved by Jatin from Shiprocket. As we grow, managing the shipping and followups with courier guys is a nightmare, but with Shiprocket we can focus on our core activities and leave the shipping and logistics to the experts in the field...i.e. shiprocket. With very simple and affordable plans, prompt service, friendly staff...I would recommend Shiprocket to all ecom stores.

Got the necessary support after submitting review here. Will recommend using them for shipping needs.

Thanks for fixing the issue. Thanks to Deepak for taking time to get it sorted out with the tech team. Looking forward to use this to the fullest. Thanks

UPDATE Feb 2022: Now I could see many improvements in the panel and many issues have been addressed. Now one issue I think to be solved is to open a communication channel for courier to directly call vendors like us if there is some issue with delivering the parcel or they are not able to contact customer, etc. (Instead of just sent back RTO). OLD: It used to be good, but now the service is horrible. Wrong weight calculation (charged extra) and they don't support clients at all in these matters. So everytime there is a 500gms weight the couriers used to charge 1kg, when we escalate then they always support couriers though we have the proof. Recently a cod order, customer got the parcel and paid too. But the courier service made RTO and send some jeans in the parcel. We were scammed and shiprocket is no help at all. They are all lazy people just promoting a lot with horrible customer service. Lately we are looking for some new partner.

Overall a very good interface and reliable account managers. Faced some delivery delays but received assistance to resolve the issue.

The customer care is pathetic. They just hnag the call when they cannot resolve the issue. The only response they give is " Our team is working on the issue". My shipment is not delivered since last 3 weeks and no one is aware where the shipment is.

I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.

It helped me out as our Shiprocket Account Manager has told us the information regarding the syncing part and through that our work has been made more easier for the same.

good features and as well as great support. Prices are also competitive. overall experience is good.

The integration is seamless. I have been able to grow my business steadily and shiprocket has been helpful thought the process. A very good platform thats a one stop for all your shipping requirements.

Overall good experience Acct manager Bhanu helped us alot with rto reducing and managing easy pickup.

Loved the services. The new Engage feature is helping us a lot with reducing NDR. Our Account manager Mr. Saurabh is helping us promptly wherever we get stuck. Overall a great experience so far.

WOW , It's great app for shipping anywhere in the India. We are using this application past 2 years and Excellent app for shipping.

Trying to be better and can do much. Customer service is good now and need to improve much in co-ordinating with couriers services

I'm using this app. Very useful platform to ship in India. My KAM Asish is very helpful. He manage all my issue related to shipping very good and efficient way.

Quick integration with nice dashboard for analytics and fulfillment. Good customer support team as well.