Shipped Suite
Increase profits with order assurance & shipping protection
14 Ratings
4.4
Media
About this app
Launched: Dec 6, 2021, 12:00:00 AM
Transform your CX with the only autonomous AI CX agent and post-purchase suite built for ecommerce
Shipped AI is the only autonomous AI CX agent built for ecommerce that can actually take actions and execute resolutions at scale across a large set of complex use cases. It easily integrates with your existing tech stack, ultimately becoming your best CX agent that’ll be there to wow shoppers when they need you across their preferred communication channel. Keep your customers happy, drive repurchases, reduce costs and drive profit to your bottom line.
- AI CX agent that is channel agnostic: email, SMS, phone, chat and social media
- Shipped AI programs all the resolution flows for white-glove onboarding
- AI CX agent tailored to your brand voice, personas and brand guidelines
- Self-service resolutions and on-demand AI-led stack for a total experience
- Tracking, delivery assistance, returns/exchanges, appeasements & more
Features
Channels
Social media
Email
Help center
Contact form
SMS
FAQs
Chatbot
Workflow automation
Customer notifications
Response templates
Reports
Multi-language
Auto-assign
Ticketing
Unified inbox
