Reviews for Seel Worry‑Free Purchase

I’ve been using Seel for a while, and it has truly exceeded my expectations. The coverage options are comprehensive, offering peace of mind with every shipment. Additionally, the customer support is prompt and helpful, always ready to assist with any questions. Highly recommend this software for anyone looking for a reliable and efficient freight insurance solution! We sincerely appreciate your thoughtful review. Providing excellent service is our top priority, and we're glad we could deliver. For any future assistance, please don't hesitate to contact us at merchant@seel.com. We value your trust in Seel.

We recently used Seel Worry-Free Purchase for our business, and we couldn’t be happier with the service. From the moment we signed up, the process was easy and straightforward. The coverage gave us peace of mind, knowing that our purchases were protected, and the claims process was incredibly smooth when needed. Their team was responsive and efficient, making sure everything was handled quickly and without hassle. It’s rare to find a service that makes such a difference in ensuring our transactions are secure, and we’re grateful to have found Seel. We highly recommend Seel Worry-Free Purchase to any business looking for reliable protection and excellent customer support. It’s truly a game-changer! Thank for your review! It means the world to us that we could deliver the experience you were looking for. Remember, our team at merchant@seel.com is always here if you need anything at all. Thank you for being a valued part of the Seel community!

Great! It’s made managing shipments so much easier. It’s fast, reliable, and offers great value for money. The software automatically calculates the insurance cost based on shipment details, and we’ve had no issues with claims. Great tool for anyone in logistics or shipping! What a fantastic review – thank you for sharing! We pride ourselves on exceeding expectations, and it's wonderful to hear we hit the mark. Have any questions down the road? Our support team at merchant@seel.com is just an email away. Thanks for using Seel!

not bad Thank you for your review! If you run into any issues or have any questions, please reach out to merchant@seel.com. Thanks for choosing Seel!

Very smart concept. Especially for stores that only sell final sale items. Thank you for taking the time to write out this review! If you run into any issues or have any questions, please reach out to merchant@seel.com. Thanks for choosing Seel!

No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible. Hi, I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered. I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails. To ensure we can help you immediately: 1. Please email me directly at henry.zhou@seel.com 2. You can also reach our support team at merchant@seel.com I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide: - The claim details you're concerned about - The approximate dates of your previous email attempts We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact. Best regards, Henry Product Manager, Seel

Just get this, hope this could assst with package issues

Undersummers

2024-08-26

United States

I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.

Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.

Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.

Overall, we've had a great experience using Seel and would recommend it to other vendors. The team is responsive and solution-oriented when facing any issues, and the process is straight forward.

Highly recommended! The customer service will promptly respond to all my inquiries, very good customer service. Orders with lost products can also be processed for us in a timely manner.

Swap Boutique

2024-06-25

United States

More than an app. The app works well and as promised. My customers feel very comfortable to buy from us with a return policy, which this app handles without products needing to come back to us. The app integrates easy with the site (they do all the work) and it works seamlessly. Support is personalized and responsive. Very happy with how this app has helped my online sales grow.

Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.

Good company, decent application and support. We've had no issues using Seel. Thank you.

Great app, it increased my conversion rate and makes my customers a lot more loyal. customer service helped me a lot and they were very helpful.

HARMONIA NY

2023-07-28

United States

Don't recommend it. Wasted a lot of time with this, only to be dropped by them. I had 7k missing in payment refunds in 2022, it would go unnoticed if I didn't do due diligence.

Update: I have bumped it up to two stars since I was finally able to get access to the app. I filled out the application last night and haven't heard anything yet. I was told a collaboration request was sent, but I do not have one from them. Emails from them only come late at night (maybe they are in a different country?), so getting anything done seems to be a slow process. It is definitely not as quick, easy and seamless as they make it sound. They had a dead email going to the "Get Support" button. Hopefully they have now fixed that. When I tried to add the app to my store I kept getting an error. I tried contacting them through the get support button, but never heard from them. I have now deleted the app and will look into other options.

Issa de' mar

2022-10-26

United States

We are a small swimwear brand so we can’t compete with the major retailers return policies. Seel allows us to offer refund for method paid and is great! I highly recommend it. Our customers are thankful to have the option of seel.

If you've been added to their email list, and spammed, then i'm sorry for you. Our company was added, and spammed with unrequited emails. Completely unethical. That's exactly how it would be partnering with them.

Ran into an issue with the app working. Reached out to the help team and with in a couple hours they had figured out the issue and came up with a fix. Great support!

Just launched on my site and excited to let my customers know they now have this option. The onboarding process and customer service has been top notch!

I have used the app for the past month. They have great customer service and provide timely follow-ups. The app has been a value-add offering to my customers and so far so good. Would recommend to other online stores.

I highly recommend this service and this app. Very professional company to work with. Extremely happy with this service!

This app is amazing it allows me to have a return option for my customers and doesn't cost me anything, just allows me to gain customers! Seel is great and I highly recommend Seel to any business. Setup is easy and quick I didn't even have to lift a finger Seel did everything!