Reviews for SC Loyalty Rewards

I’ve used this app for a while and it’s fairly decent for what it does. But In the past 2 months there’s a bug in the app that causes some features to be missing such as entering birthdays and claiming points. Since that’s the whole point of a loyalty programme. When sent a ticket, I was told I would be given an update but I was not. I asked for an update a few days ago and was told “we have been closed for holidays”. It seems bold took the whole month of Dec off or something because the problem was before this and nothing has been changed. To pay $30 a month to have it not working properly or worked on is low key a scam. I wouldn’t recommend installing the app until it’s fixed. It’s going to be very hard for me to change app so I’m giving it more time. I will update if there’s any improvement.

App does not allow you to manage customer points effectively or even extract your own customer data - after being charged over $500 in one month because they had counted EVERY single customer EVER sent points (it is automatically sent to every customer and therefore counted) i asked to extract my data - almost 3 weeks later I still cannot access and they are not sending to me either - excuse after excuse - very angry about this and cannot believe Shopify support this

Worked well until I paused my store. After: client accounts were jacked and Bold won't help restore.

I used the app to get help with Bold Loyalty app. Michelle was very helpful and got back to me quickly.

I had an issue with customers being able to redeem points and it did take a few days to resolve the issue due to delays in response to my emails but Michelle was very helpful and helped me through it in the end. I do think response time could be better improved.

Cannot even pass through the set up process. It loops back to "Accept Terms and Conditions" even when these are accepted at the start. Continual loop. Accessing customer services looks difficult, and this is before we get going... First impressions are incredibly important, and honestly they're not good.

Fantastic APP & Wonderful Customer Service. Easy To Install. Beautiful Interface And Relatively Easy To Use. Would Highly Recommend To Others. A++++ Intimately Yours Limited.

Naman was a great help on chat today. Wanted to change the font colour on the minimized widget and Naman made it happen fast. Wish there was a simple way to do that myself - but help was smooth enough.

The app is not loading anymore since about 1 week. Could you help me out please? Much appreciated!

I used this app, very hard to use, I I don't know how to use it, and the help center is not matched with shopify, it is complexity and outdated

Carter was so helpful! He fixed our issue super quickly and explained how we could fix it in the future!

Be aware, we've been told by their support this app not being part of active development. We have an issue and no priority is given to solve this and with no temporary workaround : the app is generating a huge bunch of data inside your pages which makes them very big (3 MB+). We've seen also a huge performance drop in our website. In those conditions, I can't recommend choosing this app and stay far from it. The app is also showing a translation capability but beware, it has not been fully implemented yet. Not timeframe given by customer service. This does not look very professional... Also, when using with Shopify POS, we can't redeem fixed amount of points : we have not choice but to use the "Buy with Points" feature with a random amount of redeemed points, which is different from the the online widget on the web store. This is a design flaw, in our opinion.

Great support from Daniel today. We chatted about Bold Loyalty on Shopify POS and came up with a solution to check customer points. Thanks for taking my suggestions for the roadmap Daniel, look forward to some new features on POS in the future maybe?

Trainz

2020-05-15

United States

Very easy setup. Naman was helpful in assisting with a testing question. We haven't deployed yet so I can't speak to that aspect of the program. -- Spoke with Priyanka to understand setting tier rewards for Membership app members based on tags applied to their profiles. Enormously helpful. -- Priyanka was a great help in showing me how to set up a staff account so customer service can handle Loyalty program questions. Thanks again!

Bold Support is the best. Thanks for being quick, responsive and thorough, Carter, Grant, MC. We're looking forward to growing with Loyalty Points.

It seems that currencies other than dollars (euro, yen, etc) cannot be set. If possible, please let me know.

BLACK REBEL BEARD CO

2020-04-17

United States

Naman helped me out quickly. its one thing when people say let me look into this for you, and another when they know what you are talking about and help you quickly. lol thanks again Naman

The app does exactly what I needed it to and it's able to be customized the way I wanted! Naman and Carter were both super helpful when I needed help with anything! Great app & great customer service!

Easy to install and use, and has successfully generated returning customers. Helpful customer service from Rajni too.

We like the Bold Loyalty app .. it allows us to provide a reward program for our customers that is very easy to use for us and our customers. The only negative thing is we upgraded from ver 1 to ver 2 .. this was a bit of a hassle. Ver 2 didnt have the same point reward options as ver 1. We were using $5=1 point ... ver 2 did not allow this option. So we had to adjust all our customer reward totals to reflect the options available for ver 2.

Was having a problem with people accessing their accounts - Carter at support was super fast and helped resolve quickly.

I have my shopify stor for almost 2 years everything is set up andI have installed Loyaty points for quite some time. I want to offer to my customer the option to paywith their points but I have to installed Cashier and reprogram the check out, payment, tax shipping ... So loyaty points cannot be working by itself. So I'm checking another app

Abhi sent me some information I was looking for through help and couldn't find. Super fast and super helpful. Thank you!

Huge thanks to Dylan who solved my missing widget! Accidentally deleted some of the code, totally my fault but Bold had no issue in resolving this issue swiftly for me! Thanks again Dylan, Bold smashing it out the park again! I use a few Bold apps and have always found their customer service and support excellent! Thanks again... :-)

I have been searching for a way to use Shopify for my clients when they would like to utilize Point systems instead of only ecommerce. This has been a major dilemma! Luckily, Bold is helping me fix this issue. They combined Loyalty Points & Rewards with Bold Cashier in order to checkout with points, while not using a gift code. It is perfect. I was having an issue figuring it out and about to give up until Mayank dove in and helped configure the checkout process. I was peppering Mayank with questions and he answered all of them, while not letting me quit! This is REALLY HUGE for my client and will be added to all sites moving forward. Thank you Mayank!