Reviews for SalesPop: Order & Sales Popup

Thank you for choosing Sales Pop!

Thanks for your review! :D

good better best

great app and customer service!

This is what SaaS scams are all about. The app throws a random, unexpected $3000 auto billing authorization on credit cards without any warning, without visibility and without any way to check and disable.

Very helpful bunch of people. They even gave me more days for my free trial.

Love this app! Super easy to configure, great templates for pop ups. Customers love seeing what everyone else is buying.

Good visual impact and positive effect on conversion.

Sure helpful customer service.

Update April 7 Thank you for the update! I'm pleased to confirm that the situation has indeed been resolved. - Update April 4 We are utterly disappointed with this app. We've been loyal customers, consistently paying $29 since we first installed it. We even made it clear to customer service that we didn't want to exceed this amount. However, without any notification or warning, we were automatically upgraded to a plan costing $129. This is unacceptable! We feel deceived and taken advantage of. Sadly, we'll be uninstalling the app once our current subscription ends. - I saw this app on a competitor's website, I believe this app will definitely boost sales as customers and potential customers will have an idea about the best-selling products.

Out Of The Grey Coffee

2024-04-05

United States

I have had this application for a while and always thought the pop-up was really unique. After reaching out to them about some questions... I was blown away by Kateryna and how little I understood about the functionality and potential value this application really has to offer my ecommerce site. They have the BEST customer service anywhere and explained step by step how to maximize my intended results and increase my revenue beyond my expectations. I am very thankful I called with those questions and spoke to Kateryna!

Awesome app, Every small business owner needs this trust me!!

Works like a charm, great support and great tool for conversions.

Excellent customer support, Fast, Powerful, and helpful! I enjoy having this app on my Shopify.

wow

Thank you for taking the time to give us this rating. We truly appreciate it!

Been using it for a while now, great app and effective support.

Beautiful and professional interface design. The agent Judith was also very helpful and solved my problem :)

Il faudrait ajouter certaines explications plus précices concernant certaines applications, cependant le service client est très réactif et a pu m'éclairer rapidement. Ils m'ont également prolongé ma période d'essai.

The app was easy to install and technical support was available and fast to solve my questions.

My sales rep Kateryna was very pleasant. She saw me browsing the app after I downloaded it, and she asked if I needed any assistance. She immediately asked me if i wanted to jump on a call so she could assist me. To my surprise we were live face to face! Wow!! Thank you again SalesPop for the wonderful customer experience! Evette

Thanks for your 5-star rating! We truly appreciate it!

Good Plugin and very easy to use, The chat support system very awesome! I love it.

Beware of Misleading Subscription Practices and app which prioritise policies over people. It's a typical trap with autoupgrade but not autodowngrade and scam. Last year, we engaged Sales Pop for our seasonal business, only to be met with a series of disappointing experiences. Initially attracted by their sales enhancement promises, we found ourselves automatically upgraded to a Premium plan without justification, given our low activity level. This led to an unwelcome surprise: a charge of over USD130, noticed months later due to our seasonal operation (which we agree was our fault). Upon seeking a refund at least for a charge which was done day before and explanation, we encountered a rigid adherence to policies that were neither clearly communicated at the outset nor reasonable. The customer service, particularly from a representative named Kateryna, was unhelpful, offering only policy jargon and refusing any form of refund based on these policies. Adding to the frustration, Sales Pop employs a confusing billing cycle through Shopify, which does not align with their own. This discrepancy makes it nearly impossible to act within their narrow three-day refund window, as Shopify's charges can appear significantly later. Moreover, their communication primarily via email, which invariably lands in the spam folder, further hinders any chance of timely action or informed decision-making. This experience has revealed Sales Pop's billing and communication practices to be not just unfriendly, but seemingly designed to trap businesses into paying for services they do not use or need. The lack of transparency, fairness, and genuine support is stark, making it clear that Sales Pop's practices are misleading and their customer service lacking. It is likely that Sales Pop will attempt to justify their practices and deflect these criticisms in their reply or say sorry for our experience or that you can turn off autoupgrade in the app (after you noticed you've been charged and billed with no chance for refund) and bla bla bla. They may claim that all policies were disclosed and that it is the responsibility of the user to stay informed. However, this anticipated justification should not distract from the core issue: a lack of transparency and fairness in their billing and communication. Be cautious if you decide to use this app, as their response may try to spin the situation to their favor, but the reality of our experience speaks volumes about their business practices. I strongly caution against using Sales Pop, especially for small or seasonal businesses. There are other services out there that value transparency and customer support, unlike Sales Pop, which prioritise policies over people.

This app is one of the BIGGEST SCAMS on the shopify app store. Customers BEWARE! They will auto upgrade you to plans that are much higher and higher until you hit their enterprise plan of $300 USD/month, then youre paying so much for so little. Even the months you do not use the app, they still charge you. If you are not paying heavy attention everymonth to your shopify billing, and you have this as one of the apps in there, i suggest you take a VERY VERY close look at what they are doing because this doesn't make any sense. I tried reaching out to them and they kept hiding behind a wall of "company policy". The simple thing for them to do for future customers is to REMOVE THE AUTOUPGRADE PLAN feature and replace it with very visible email or notifications that tell customers they have hit a threshold, asking the customers to update if they can