Reviews for Rich Returns & Exchanges

It has worked as advertised and they are always looking to make improvements. I would recommend this as your automated return app.

This app is a waste of my precious time. Do not use this app if you anticipate connecting directly to your carrier of choice. The dev expects the merchant to configure all six (6) email templates. Ain't nobody got time for that, bra! That' what we pay you for. Pay a company to design and encode beautiful email templates. The mobile UX is poorly formatted and buggy. It's straight-up awkward!

An excellent app that seems to constantly be improving. I tried a few other apps prior to Rich Returns and was pretty peeved to set them all of the way up only to find out that they didn’t have features such as automatic label creation or email notifications. Overall this is an excellent app and the support from the developer is stellar. 5/5 hands-down – thanks for all of your help, Phil!

very easy to use app. can add to the store easily. works as promised. support was great and helped me out. 5 stars *****

I used this app to move our current manual process of processing returns via customer-service to an automated system. I really like how easy the app makes this process. I am not very technical to say the least and yet the interface is super simple in customizing all the settings to our liking. We sell luxury products so we want to provide extra service for our customers with a pre paid return label which I could setup through the app as well. Thumbs up for the amazing support that helped me with an issue I faced.